I took a TV which had burned out and asked for a repair. They were very courteous, and gave me an estimate. When the equipment could not be repaired I was not charged, so I think they are honest and good. So I encourage people to go there. read more

DO NOT DO BUSINESS WITH. Tldr: They charged me 150 dollars to trash my property and make it worse. I am a disabled veteran who brought in simple head cleaning job on a vcr tv combo. After not hearing back from them for a week, I called them asking when they would get around to it (was told it was assigned to a tech but not gotten to yet) I could tell by their response they had to get onto tech to get to it. Then they called me the following Monday saying it was done. When I brought it home it was trashed, filled with dirt and the head was super dirty. Picture and audio were x10 worse. Came back in asking what they were willing to do to make it right, and they just kept saying bring it back. I dont trust them with my property again. They charged me 150 dollars to trash my property and make it worse. Take your business elsewhere. read more

To start off my review, I want to say this was my first time in the store and at first I was impressed. As an Audio video guy myself, the store was large and had a good selection. But as for my experience trying to get my speaker repaired here, I definitely can NOT recommend anything gets repaired here. I dropped off my speaker on 9/30 and was told it would be 3-5 days to get a diagnosis and quote. This was the only time I received communication from them. After this, I waited until 10/8 (8 days) to call the store and was told the quoted repair and diagnosis. I was not given an estimated date of completion. I waited until 10/20 to call again and was not given any other update other than it would be done "soon" On 10/30 (a month after I dropped off) I went to the store to ask for an update in person. I was told a part was being ordered and to wait another week. After a week, I called the store again just to be told again they were still waiting on the part... On 11/7 I emailed the support email on their website to request some kind of details or an estimate for completion. Never received an answer. On 11/17 I finally went into the store and requested my speaker back unrepaired so I could deal with it elsewhere. Throughout this process, the front desk was always friendly, and they were polite when I requested my speaker back, so no complaints there. However, I am appalled by the lack of communication from this business. Except for the initial 3-5 day expectation for a quote, which wasn't actually met, as I had to call after 8 days, I was never kept informed. I recognize that I majored in communications, so maybe my standard for communication is higher than most. Still, despite that, Video Revolution is not a good place to get your tech repaired. read more

i spent a lot of money getting TVs mounted on the wall and a home theater system installed and would like to start this review off by saying that I AM VERY HAPPY WITH THE WORK DONE. I docked a star in this review for kind of nitpicky reasons but there were some minor customer service issues which need to be addressed. Also I wasn't present when the installation was done-- I had to work, and my parents, who are seniors, were here in my absence, and in fairness, I'm sure this was a factor. Anyway, while I was at work I got a call that one of the TVs that I had provided had a cracked screen, which absolutely wasn't the installers' fault-- they were just letting me know. So I stopped on the way home from work and picked up a new TV, no biggie. Then when I got home I realized that they had left the cracked TV mounted on the wall, so that I would have to take it down before mounting the new one, which irked me slightly. I felt like for what I had paid the installers should have made it as easy for me as possible by not leaving a broken TV on the wall. Again, maybe this is a quibble. Then I saw that there was dust and debris on my floor from where the holes had been drilled in my ceiling for the speaker installation. And the thing that really set me off a little bit is that when I turned everything on to try everything out, my cable wasn't working. At that point I was a bit peeved, not crazy mad but again I spent a ton of money with this company and felt a little underwhelmed with the customer service aspect. I called the company and vented a little, not yelling or being unprofessional or anything, but just explaining why I was a little unhappy. The person that I spoke with was great and said that he'd send an installer a few days later to take down the broken TV and install the new TV that I had just purchased. I offered to pay for it and he said no, he wasn't going to charge me. And I think that since the old TV had needed a fire stick and the new TV was a smart TV which wouldn't need one, he said something about refunding me for the fire stick that I'd purchased, or maybe it was the original technician who called to tell me that the screen was cracked in the first place who said that-- I forget when it was said, but there was also supposed to be a credit or refund applied to my account. But then when I mentioned the cable not working the person that I was speaking with on the phone said, hey, that has nothing to do with us, which is probably right but it seems weird that the installers never checked it after getting everything set up. I just let that go, called the cable company, and got everything working. I didn't even mention the slight mess that was left after the holes were drilled in my ceiling. So this morning the second installer was here and he was very courteous and very professional, and he got the TVs swapped out for me quickly and even took the broken TV for recycling, which made me really happy. But then he charged me for the visit because the person that I talked to hadn't noted that on the account and there was also no credit on my account which could have been applied towards the visit. Honestly I don't know if they ever refunded me for the first stick or not. And when I explained to the installer that I was willing to pay, no problem, and that the only reason I'd said there shouldn't have been a charge is because that's what I'd been told over the phone, he got a puzzled look on his face and said, yeah, but there's no *reason* that this should be a free visit, and I just didn't feel like getting into the whole thing with him again, and anyway I had been willing to pay in the first place. So I paid for the service call, which honestly wasn't a lot of money compared to what I had already spent with this company. No free visit, apparently no credit balance on my account. Now again, theve are all small things. Would I recommend Video Revolution? Probably. They do good work. Their installers are polite, courteous, and know what they're doing. But I think I'd also mention that there isn't a lot of follow-through: they may not clean up after the job or check to make sure that everything is working right before leaving your home or business. And if they promise something extra or offer to refund you for services that it turns out that you don't really need, that might or might not actually happen. Which is kind of a disappointment when you're paying premium prices for a service and then the service itself isn't as premium as you'd expect. But all of that said, my TV installations look great and my home theater sounds amazing. read more

I have been a customer of Video Revolution for many years. I recently decided to replace my 25 year old audio equipment. I went to their store with pictures of what I had. They asked many questions about what I wanted and did not try to sell me things I really didn't need. When it came time for installation, two guys came out on time and spent almost three hours installing everything. I had been using 4 remotes and I now use one remote for everything. I think one of the things that I was most impress with was their knowledge and understand of the equipment. They patiently explained everything to us and took us thru how everything worked. All the cable were very neatly bundled and tied. They took all the old equipment and all the trash when they left. I will continue to go to Video Revolution for all my video and audio needs. read more

I have bought equipment and had speaker installation done by Video Revolution a few years ago. They did a good job at a good price. I went back a month or so ago to check on relocating the Klipsch in-ceiling speakers, and felt like I was bothering the "salesman" by asking him questions. He was rude, had no interest in my questions, offered no suggestions and I won't be going back. read more

Just called to inquire if they install Roku/Apple tv & bracket/tv that we already own. The man proceeded to tell me they prefer to install their own equipment so I asked what they have & price/how far out jobs were. He couldn't handle multiple questions apparently & was quick to tell me so in a rude way. Calling Best Buy FYI-quickest way to lose business; be rude to potential customer. read more

Took my Nakamichi tape player in to get it repaired, and these guys were get it in perfect working order pretty quickly, considering all the parts had to be ordered from the factory in Japan. The staff is pleasant and professional. I would trust them for any sort of stereo repair. read more

Video Revolution was very courteous and professional helping me with problems with my surround sound. This is from the person taking the call to Craig the technician that came to my home to fix it..... After Craig left when I tried to use it there was an issue with getting speakers to work. I called Video Revolution and within 30 mins Craig was back. The problem was ME not with the system. They did not charge me any extra..I highly recommend Video Revolution and will use them again if needed.... read more

This store transcribed a CD for me from a very old tape recording and brought it up to date beautifully. I did not buy anything big from them but the help they gave me is immeasurable, the kindness and efficiency of the store employees or owners was great and copies of my CD were excellent. It was a great service for me. I do not mind paying extra to get good service which is so hard to get these days. Thank you Video Revolution. Next time I need a new TV I know that this is where I will go to find it. read more

I have brought a tv and 2 dvd players from them. My first dvd player lasted 5 years! This is only place where I go to buy my TV and DvD Player. They are the best!!!! Thank you! read more

These guys were helpful, knowledgeable, and generous. Thanks for the great deal on the new gear!

If you are looking for low service at a high price this is the place for you. Sold me an "on sale" Yamaha receiver that was actually at the list price of Best Buy and Amazon. After telling me they could work with the multi zone installation at my home they then said they were not capable and did not know where I could get such an idea. Then they said they would get someone out to complete the installation and after three days of no contact, I told them not to bother and to never use me as a reference. They did get one star because of Tony their installer who was very professional and sympathetic with my problem. David Cleveland read more

These folks are the best! Good follow-up and honest! Craig, the best in TV repair, has been there over 20 years!! Craig is a great, honest and personable guy! read more

This place sucks!!! Called 11.1.19 to have stereo components installed on 11.6.19. Due to unforseen problems, the carpet wasn't going to be installed until 11.7.19. Called Video Revolution immediately on 11.4.19, to reschedule the appt. Told they are working several two (2) day jobs and the earliest would be 11.15.19 @ noon. If an opening, they would call. Called them on 11.13.19 to confirm appt. on 11.15. No IDEA what I was talking about. Didn't have any appt. scheduled. How freak'n professional. Called someone else and they were able to do it on Thursday the 14th very professionally and for a lot less expensive than Video Revolution. If you know what's good for you, STAY AWAY FROM VIDEO REVOLUTION. GOODBYE VIDEO REVOLUTION read more

These guys are a joke. I've got a TCL TV just out of warranty that (according to the manufacturer) probably has a bad mainboard. I called these guys and asked if they worked on this model TV. I explained the situation and told them I was looking for a "rough" estimate on what it would take to repair this model assuming the mainboard was really what needed fixing. They told me they don't do quotes over the phone, but I could bring it in for one. I explained that I'd prefer not to lug such a big TV around and I wasn't looking for a legally binding quote. I said I realized it might not be the mainboard and they may open it up and find something else wrong with it, but *assuming it was* the mainboard how much would that part take to replace? He asked me what the mainboard part was and I said I had no idea - part of the reason I was calling. His response was he didn't know either - how could he possibly know there are so many! Of course he didn't ask me the model # or anything, so clearly didn't want to make the effort to even look it up. Also they clearly don't do much work on these TVs (one of the world's largest manufacturers of TVs) if they aren't familiar with the parts. Ok - fair enough - I'll take his laziness. I then asked what about labor? On average what does it take to repair a mainboard in a 55" TV? 1 hour, 2 hours, 5 hours? And what do you charge for labor on an hourly basis? He laughed at me and said "you sure don't make it easy do you?" I simply explained that I wanted to get some type of ballpark so I know whether I should throw in the towel and just get a new TV (this TV was only $350 and I suspected even a cheap repair would probably run at least half that). They couldn't give me a rough idea of just labor costs? He then started laughing maniacally and screaming "We don't give estimates over the phone, We don't give estimates over the phone..." Over and over again until I had to hang up. read more

Great Place to buy electronics. They will dicker price with you and match any other competitor.

Video Revolution has one of the largest displays of televisions, camcorders, stereos, speakers, and accessories in Tulsa. The service & repair audio/video equipment on site. You don't have to mail equipment out. They also do video editing and duplications. I would have given this store five stars a couple of years ago, but this year customer service has suffered. The last time I went in here, a handful of people happened to pile up at the front desk. The guy at the counter called for someone to come and help out. A young man came up front with an attitude and said: "I'm sorry, I didn't know I was someone's slave". First, I though they should toss him out the door for not being a team player, and second, smack him upside the head for for not putting on a good front for the customers. We all heard the statement. Once he started helping he was friendly and polite to the customers. I have always liked the services at Video Revolution, so hate to see the business go downhill. read more

I have been struggling for years trying to regain use if a very high tech microscope and the video communication with the microscope. Took Video Revolution on Lewis just North of 71st Street just ten minutes to fix it. They convert vhs to dvd and so many other things including house calls for Television. I have been going there since 2007 and they helped and impressed me every time. I highly recommend them. read more

If I could rate this place zero I would. What a JOKE! Worst communication ever. They had my home sub woofer for my entertainment center from 01-21-17 to 06-26-17 (that's right almost half a year)..... when I dropped off I was told it would be a few weeks before I got called for an estimate. I was called like they said a few weeks later and I was told it would be $350.00 and couple of weeks before they got parts. I figured it would be end of February before it was done. Months past and never received any type of follow up call. I didn't feel like I had to call I felt that it would be kind of pushy and I wanted it to be fixed right. Months into this ordeal I ran into an employee of there's 2 different times asking about my sub. He said he would check into it for me and both times I was never called. It wasn't until 06-21-17 that I got a phone call letting me know it was ready. I asked what they were going to do for me because I was very dissatisfied The service manager started giving me a speech about how they had issues getting parts (At no time was I notified about this issue) so then I asked to see what kind of discount he would give me and he said $50.00..... that was an insult! At this rate he should've just charged me for the parts which were about $100.00.When I went to go pick up the sub I told him I would pay $250.00 and be satisfied or just charge me the $350.00 and I would be on my way. He said he couldn't charge the$250.00 because he had way too much in it already.... that was a stupid mistake! I paid the $350.00 and left. Think what pissed me off the most was that the receipt even shows it was done 05-19-17. WAY TO RUN A BUSINESS Ron! read more

Video Revolution - Electronics Near Me - Tulsa, Oklahoma

I haven't used them but I inquired about their services for video transfer. I called and I didn't know it was a business, I had to ask if I had the correct number. The person on the other side was obviously distracted and talking to others. 15-30 min later I received a call from them asking if I had called, that he had stepped out. Not sure what was happening that day but based on that call alone I will not take my personal things to them. read more

It would be better if you ordered online or Best Buy! This place customer service is horrible!

We used Video Resolutions because they said it would take 1 week to fix our tv! Here it has been a month! Everytime I call to check on it they say the part hasn't come in yet!Really! The communication between them is awful! I would not recommend them to anyone! read more

Cole and Marcus arrived at our home and provided excellent service. They were very courteous and extremely knowledgeable. They had our issues resolved in under an hour. Direct TV was at our home for over four hours with no resolution. I will call Video instead of Direct TV even though we have maintenance agreement. read more

Our 3-year-old 65" Smart TV, lost power. I took the power supply to the store this Monday 2/3/20 and found it was working, the problem in the set. Ron, the owner set up a service call for Tuesday 2/4. Craig arrived per the schedule, diagnosed the problem. The part had to be ordered. They called today, parts in, can they come out. Yes, and they did within the hour. Happily, we are watching our TV. Many thanks to Craig and to Ron for their wonderful help and service. read more

The worst customer service ever. My bad experience with them is not simply a one-time occurrence. They weren't just having a bad day. It's in the foundation of their values that they do not value the customer, but only think in terms of profit. These are amateur video guys that consider themselves professionals, but they do not conduct themselves professionally. I've done business with them for decades because I don't know where else to go for DVD duplication. Unfortunately, they are one of the only games in town when you need tape-to-DVD transfers or DVD duplication. More often than not, it has been an unsatisfactory experience. They take forever. They communicate poorly with the customer. And the customer's opinion is not valued. Rather, your opinion is an annoyance to them and they won't think twice about telling you that you're not welcome there should you give them any direct negative feedback on their performance. This is truly a last resort to do with business with Video Revolution. read more

Terrible customer service. We dropped our broken TV off 2 months ago, and after many call attempts and nobody calling us back to give us an estimate for the repair, my husband went to the store yesterday, and they cannot find our tv in their possession. DO NOT RECOMMEND. read more

We contacted them after a referral from a friend. We had several old home movies that we wanted transferred to DVD. They told us it would take a two weeks. We had to keep contacting them, because they did not keep us updated. Dozens of phone calls and four and a half months later, and well over $200, we finally got them back. The poorest quality I have ever seen! The DVD does not play on the DVD player, only on the computer, and out of 39 movies, only 3 had any visibility and that was very limited. Will not use them again! read more

Horrible service. I dropped off a Nikon camera for a repair. At that time, I was told it would be a couple of days for the repair estimate. The person at the counter even went to the technician and asked. Well, after about a month, 3-trips into the store, many call that were not returned, I picked up my un-repaired camera and walked out. Each time we called, the technician was not around to get a good status and a not was left to return our calls. When I mentioned this to during my last visit, the explanation I received was the technician works on what management tells him to and if I returned calls for every request for status, I would be on the phone all day. So, a customer has to sit in the dark and not receive ANY word about the repair. That same manager also took the attitude that there was no way I was quoted 2 days for the estimate. I talked to the gentleman that originally took the camera and he reviewed my file and said he had made notes that he talked to the technician and reported to me 2-days as I had asked repeatedly. When the manger asked that I be patient and give them time, I almost blew up. I informed him that I had been patient for about a month. If they had told me 6-weeks in the beginning, I would be fine with 6-weeks; however, that is not what I was promised. Every time I came in, they would always promise "next week". I finally asked for my camera back and told him that at this point I could not believe anything they said to me. I would not use them again and I suggest you not use them either. read more

Did not make a purchase but excellent service. Went to store to replace a Mitsubishi remote. Tried out used older model that was spotty working. Noticed the battery coil was corroded even though the batteries showed no sign of deterioration. Staff cleaned up, at no charge and the remote works fine. They saved me money. Will certainly go back when the need arises to look for a new t v. read more

Locally owned and has most of the items a big box store carries and some hard to find items. Shop local and keep the money here in Tulsa.

I was reading other reviews and was surprised to see any negative reviews based on our experiences. We have dealing with Video Revolution 18 years ago when we bought our first projector TV and have bought TVS, repairs and TV mounting ever since. They have always been super courteous, honest and have gone out of their way to make things right. I'm sorry for those that had a bad experience but in 18+ years, we have never had an issue and in fact, nothing but great experiences. read more

Excellent customer service and Apple TV installation. We would recommend them with zero hesitation. They were prompt, professional, and had excellent knowledge of what we needed for our older model flat screen tv. We were very impressed!!!! read more

Excellent service and competitive pricing. Knowledgeable staff that will take the time to walk you through a purchase or setup of your equipment. I recommend this as a stop anytime you are shopping for new audio/video needs. read more

I felt that I was treated in a manner that was rude and dishonest. I purchased a TV antenna plus "install and hook up" for a flat fee. The salesman told me that if there was a problem, they would make it right. As soon as the installer arrived at my house, he told me that the installation fee included only one hour of his time and that my job would require more than one hour. The installer spent more than one hour but did not complete the job satisfactorily. They then told me that I would be billed $125 per hour for additional time from the installer. I chose to have someone else finish the job. read more

Tulsa's hidden gem. TV technology is a whole different language! ask for Randy Beach and he will not only educate you on your purchase but get a Great deal too! read more

Will never use them again, I took a old stereo turntable in for them to fix. After three trips and two hundred dollars it still didn't work right. If they couldn't fix it why didn't the just say so. Oh wait, they wanted my money. Well they got the last from me. read more

I had a problem with my flat screen television, and though they did fix it, it took almost two months. Then it sat there where nobody notified me that it was ready. I couldn't get a straight answer on the phone because nobody knew! I drove across town to check on it in person where I was kept waiting for 45 minutes while they found out. They finally found my TV and brought it out with an inch of dust, grime and fingerprints all over it. They couldn't be bothered to to clean it even after charging me a premium price to fix my TV! I complained about their lousy customer service and how did they respond? "Yeah, it's pretty bad." Unprofessional and total lack of respect for their customers. Yeah, they'll fix your stuff, but they'll charge you through the nose, they will take their sweet time and treat you like crap. read more

My parents (in their 70's) have bought a couple of HDTV's from these guys. Excellent service in the store, competitive prices and their installers do very nice clean work when they hang the TV's. I live in CA so it's good to know I can call VR if my parents need an upgrade or a repair/install. read more

Terrible, Awful service. Took them 24 DAYS to replace the rca cables in my turntable. I called every week and was met with different excuses, one of which was that they had to order new ones. What kind of electronics service provider does not have rca cables in stock?? They only started working on it after I asked them to set it on the counter because I was on my way to pick it up unrepaired. So I arrived only to find out that they had now started working on it and it would be done in a half hour. The only apology I was offered was that there must be some miscommunication since the repair technician does not speak very good English. I was offered no discount for their poor service. Still had to pay $99.00 bucks just to replace the rca's. read more