Oh. My. Gosh! This place is the BEST! I have used them 3 times now. Once for a new battery and once…read morefor a new screen. But the real test came when my phone spent too much time in a toilet bowl. It was completely fried. I didn't think there was any hope. No one--the Apple Store, Best Buy or Consumer Cellular would help. I took it to Nathan at Mr. Phone at 10:30 in the morning. I kept checking back and he kept saying he needed more time. He even sent his associate to a neighboring town to get a part. He just wouldn't give up! Finally, at 6:00 that evening I saw him outside of his store and he said, "I have very good news--we fixed your phone." I almost burst into tears! And it only cost $100. I said, "Are you sure?!" He said they don't take advantage of people. So...they had my phone ALL DAY, fixed an almost impossible fix and charged me a mere $100. I can't recommend them highly enough. If you have a phone issue, save yourself some time and go straight to Mr. Phone. You won't be disappointed!

excellent customer service!! 10/10 so helpful and respectful and VERY fast! I'be used many other…read morerepair service providers and stopped once I found these guys, they're that much better.

Convenient and friendly service! It only took a couple hours…read moreto complete a glass fix on my iPhone.

Great service and excellent quality. Took son's iPhone to have charge port cleaned. Showed me the…read morewhole process and solved problems.

BROKEN ARROW site is awesome. I had a phone and tablet that…read morehad issues this week. Staff is excellent and very efficient! I would strongly recommend them.

I rarely take time to give reviews. I usually never take time to give a bad one. This is well worth…read moremy time, I couldn't not rave about how pleasant of an experience it was. A big part of that great experience was Alex, the young man that helped me. I rarely experience a young person do their job so well and enthusiastically. Made me completely happy about shelling out the 99 dollars, which by the way was less than quoted at couple other places. Hope I don't have to have my phone repaired often, but when I do, I will gladly drive way out of my way to go back

Was treated rudely. And shamed for my "out of date" computer. When you go into a business looking…read morefor help and advice. Instead you're chastised and made to feel stupid for even asking for help in the first place.

Stevenson is a gifted technical genius, scholar & gentleman! I would not trust anyone else to have…read moremy MAC repaired!

With this company, the tech comes to your house to diagnose the problem, and if he can't repair it…read moreon the spot, he takes the TV back to the shop. In our case, the TV needed the LED back lights replaced. He brought the TV back from the shop two days before promised, in perfect working order. He had told us up-front what the cost would be, so there were no surprises when the repaired TV was returned to us. He did what he said he would do for the price quoted. Excellent.

Avoid this guy…read more He's very willing to show up immediately, collect a $75 service call fee, and tell you your TV needs more repairs/parts ordered/etc. Impossible to get him to call you back after that. During the initial service call, he told me he'd call me the next day with an estimate on parts/labor costs. No call the next day. I called him a week later. He said the part was on order, and that he would call me the next day with a delivery estimate. No call the next day. I called him five days later, asking for the delivery estimate. He said the part hadn't yet shipped, so a tracking number wasn't available, but he'd call me the following Monday with an update. No call the following Monday. I gave up on repair and replaced the set instead. It's been over a month since the initial service call/repair order, and I've yet to hear from him. I doubt I actually will.

Hi I was hesitant about going to this store but the worker his name is JJ he was so helpful and…read moresupportive he went over and beyond and I have bad knees so I left to sit in a car he came out serve me in the car came back came out couple of times and he's great so I would just say if you all are in that area don't judge it based on what the business is located judge the quality of service given which is superb I might add thanks again JJ if you can see this Hueneme!!

We were planning on purchasing a phone for a a homeless individual when we visited the store. We…read morewere shocked and taken aback by the clerks, rudeness and violent behavior toward us. We have never done any business with Assist Wireless or visited the store before. The clerk seemed disturbed or maybe high or intoxicated and accused us of committing, some sort of fraud. Our organization assists the needy and homeless, and we were inquiring about this particular individual in order to get his phone activated and purchase him a phone since the clerk was familiar with the homeless individual, but he refused to allow us to help the homeless individual and told us to leave the store. It seems that he had something against us, and we were nothing but polite and professional toward him. We hope that the corporate office would remove this disturbed and inappropriate individual who refused to give us his agent number and is not a safe person to do any type of business with. We have informed the police and corporate headquarters of his false accusations and inappropriate and violent treatment toward us. We do not recommend this business to anyone, as an investigation will be initiated by both police and corporate headquarters.

Cannot believe what they will buy, I sold 2 very broken phones that were just taking up space,…read moredidn't get much but better than nothing, and even better that this stuff doesn't end up in a landfill. Stop paying to recycle old electronics, this place will pay you! The only bummer is that it isn't also a retail store, I can only imagine how cool it would be!

Great customer service And very helpful. No problem working…read moreout what we wanted as our asking price

damon did a great job. look forward to seeing him finish the job on my 86 in. samsung tv. he had…read moreto order a new part. when the part gets in damon will finish the job. i am more than happy so fare with everything he has done. thanks so much, renie blanton

I did a Google search and found Yelp. I made a request to have a piece of electronic equipment…read morerepaired (installation of a new frontal display). A few days later I started getting several responses. Only one said that he could fix it, and it was Damon. I contacted him and later that afternoon he said that he could come to my home and fix it. When he showed up he started working on it immediately. I stood there and watched him take the unit apart until he finally reached the display. He removed it and replaced it with a new one that I had recently purchased online. After he put it back together I plugged it in and tested it and it worked perfectly. Damon had accomplished what I could never have done. I paid his fee, but I owe him a debt of gratitude. Thank you so much, Damon. You are one of a kind.