I went to part source today at 1:45 pm to return an alternator purchased for $267.74 on 10/092019…read more On August 6, 2020 my car had to be "towed" from Airdrea AB to Compu-Care Auto Service in Calgary as the alternator was defective after only 10 months. The mechanic replaced the alternator which cost $367.50. I went to return the defective alternator at the original Part Source, store 795, 637 Goddard Ave NE with the original receipt. On the receipt it states 3yr warranty. The receipt also states hassle-free exchange or full refund. No where does it state that I was to pull out the defective alternator, return to this Part Source and exchange it for another one. My husband works out of town and I was stuck in Airdrie with 2 grandchildren and a dead car and I'm not a mechanic. When I talked with the male employee today he says they don't refund alternators generally and said he would have to check with his manager, Harry, and left for 10 minutes. Upon his return he said they will not refund it. I was not pleased and asked to talk with his manager. Then the employee claims the manager wasn't in the store. How was that possible, he just went and talked with him. He also claimed he didn't know when he'd be back??? So the employee lied to their customer!!! How am I responsible for a manufactured default that your store provided. I have paid $635.24 + $21.00 (core chg) + $41.00 to upgrade my already AMA membership as it would have been + $150.00 towing from out of Calgary further than 7km. I had to call my Aunt to pick me up from Airdrie with my 2 Grandchildren. Then I had to book a tow the following day and get a ride back to Airdrie to give the tow driver keys, and then be without a vehicle for 3 days! My family have spent several $$$ over the years and supported this store from when it opened. All I expected was to be compensated for the original purchase price of 267.74 for a defective product. I would been willing to take a credit had that been on the table...but not now. Having a career in customer service also means courtesy, respect and honesty! As an unsatisfied disappointed loyal customer I will expect that someone from your company to follow up with me and come to a resolution. Please contact me directly at 403943-6445.

Great group of employees!!!!…read more Friendly and helpful staff!! All of them have gone the extra mile to hep, find the parts that I have needed and and get them in. A big thanks to the staff

After witnessing the shoddy workmanship and seeing the price tag of the repair bill that a real…read moreshop charged to fix the mistakes that they made I had to post this. Stay away from this shop. The owner won't even bother to return calls if there is a hint that it may be about a complaint. Sorry Dave, but you're not getting any more of my money. :( Sadly. Yelp requires that I have to give you one star. I wish that wasn't the case.

Anderwerks botched a repair job on the final drive of my 1988 BMW R100RT. The owner of the company,…read moreDave Anderson, acknowleged that his shop botched the job. I had to send the final drive to an alternate shop in Pennsylvania for the correct repair. Dave Anderson at Anderwerks has refused to refund my money despite having botched the repair and knowing that I had to pay another shop to fix his mistake Buyer beware!!

I had excellent results with paint and materials bought here…read more Friendly and helpful staff and management.

New update June 19. I went into store to confront a call…read morethat I received from Masood's personal phone number. I wasn't 100% sure but when I went into the store I put an order for paint and called the phone number that was trying to harass me at my place of business a week prior (I recognized the voice but wanted to get any doubts out of the way). So I called the number when Masood was in front of me twice and he reached for the phone after trying to get my order. This of course validated my suspicions about his intentions, he was trying to extort and harass due to the review that he saw in Google for something that he was 100% in the wrong. After this he got very aggressive and threatening and essentially said "get out of my store if I see you here again I will kick your ass". I am now following up with a formal complain through a few parties as this guy clearly showed what his intentions were. Beware of this business, bad business practice, aggressive employee and not only will he not admit wrongdoing he will go after you yo harass you. Previous review: I had to change my recent review to just one star. I've been going to this place for a long time now and have bought 36 spray cans by my count at $25 a can, you can guess I've spent some money in there and that's not including other supplies. I go to this place because their cans are good quality, the tips don't drip and overall they spray well. The problem at this place is the customer service and the overall service one receives as a customer. The staff is knowledgeable but they think they levitate and don't walk. They make themselves out to be super busy and have no time when there are no customers around. They are also rude at times and it seems like every day is a different experience. It's as if their mood is whatever they bring that day. I was there yesterday first one in the store before anyone else shows and spoke to Masood about getting a color matched spray can and that I needed other supplies and tells me that he'll help me in a couple of minutes for the supplies. He goes out for a smoke and starts attending to other people on the lot (ok I understand they have customers that have body shops and are there all the time) comes back and is too busy to attend to me. 45 minutes later, I ask where my paint is since many have come and gone before me with their color matched paint and he comes back with a small can not a spray can. 45 minutes to get the wrong order and to not have attended to my other supply needs. With this kind of customer service I am surprised they still have a business during the pandemic. At the end the color match was wrong and I had to come back for them to redo it another day.

A BIG MERRY CHRISTMAS to the parts depart at Varsity Chrysler…read more I would like to let people know just how great the parts department is! so I ordered a part in for my vehicle on December 22, 2021. I asked the parts guy 3 time to make sure my part would be in for the 23 of December. I was told it would be. On the 23th I went to go pick up the part I needed and was told that there has been an error on the order. So a little mad at the fact they didn't bother to call me to let me know this piece of information. So I'm told by the guy behind the parts counter, my part will be here on the 24 and he will deliver the part directly to me. I run over to Varsity Chrysler in the morning of the 24th to see if my part is in yet. To my Shock they are closed. Now I'm sitting with no Part and a non running Vehicle at 1:30 in the afternoon on Christmas Eve!!! All I can say Thank you Varsity Chrysler for the GREAT 2021 Christmas memories

They take care of my Jeep every time I need a service / assistance…read more Staff is pretty friendly & the shuttle service make it convenient as you can drop your car before work and pick it up at lunch.. so easy!!

No refunds! shop anywere else! I bought seats, they would not fit in my rollcage. No one said…read moreanything about no refunds, store credit only. Now I have a $1000 worth of gift cards for a store I need nothing from. If I had known I would have bought 1 seat then another if they fit. They do not carry the brand that fits my vehicle. So I'm stuck with gift cards. Try Canadian Tire or Lordco. anywhere else, but Mopac or Perfomance World as they also call themselves.

Absolutelt ridiculous return policy. bought a pair of motor mounts that we IN STOCK! They didn't…read morefit so I brought them back three days later with original packaging and all I get is an in store credit! Can't even put into words how disappointed I am because I've used these guys a lot and will never go back

Sold defective products on several occasions due to staff or management being too lazy to maintain…read moreproducts so the customer ends up being a guinea pig for product testing and has to repeatedly return products before buying elsewhere. Took vehicle to get service. They ignored what I asked them to do and charged a very high price for doing basic stuff I could do myself. Why would I pay several hundred dollars to do stuff I can do myself? Its as if they can't be bothered to do the work they are asked to do, or don't take notes or listen to what a customer says and instead do a cash and grab, doing as little service as they can get away with that costs the most bucks. They are a dealer. Shouldn't they know what is included in a service? After realizing the mistake, they wanted to charge me double to include the part of the service I specifically asked them to do. I will learn to do my own servicing from now on at a fraction of the cost because at least I'll know what gets done and I save myself hundreds of dollars doing basic stuff that doesn't require a mechanic. What they did manage to do was OK but now I can't afford to pay them take the vehicle all apart a second time to do the work I asked them to do the first time.

An honest, hardworking shop…read more The mechanics know what they're doing Prices are appropriate Nobody will try to scam you and give you extra charges/services My mom went there who knew nothing about cars and nobody tried taking advantage of her lack of knowledge, they are very honest

Absolutely recommend Leader Auto. Never any BS. Have been bringing my 2006 Smart Car there for…read morerepairs for years. I won't go anywhere else. Brad at the front and Micheal the owner are great. They are consistent, organized, fair and honest and always go the extra mile to ensure the most cost effective solutions. Car repairs are never fun but Leader Auto goes the extra mile to ensure you have a great experience. Bring your care there, you won't be disappointed. A ++++++