I went to part source today at 1:45 pm to return an alternator purchased for $267.74 on 10/092019. On August 6, 2020 my car had to be "towed" from Airdrea AB to Compu-Care Auto Service in Calgary as the alternator was defective after only 10 months. The mechanic replaced the alternator which cost $367.50. I went to return the defective alternator at the original Part Source, store 795, 637 Goddard Ave NE with the original receipt.
On the receipt it states 3yr warranty. The receipt also states hassle-free exchange or full refund. No where does it state that I was to pull out the defective alternator, return to this Part Source and exchange it for another one. My husband works out of town and I was stuck in Airdrie with 2 grandchildren and a dead car and I'm not a mechanic.
When I talked with the male employee today he says they don't refund alternators generally and said he would have to check with his manager, Harry, and left for 10 minutes.
Upon his return he said they will not refund it. I was not pleased and asked to talk with his manager. Then the employee claims the manager wasn't in the store. How was that possible, he just went and talked with him. He also claimed he didn't know when he'd be back???
So the employee lied to their customer!!! How am I responsible for a manufactured default that your store provided.
I have paid $635.24 + $21.00 (core chg) + $41.00 to upgrade my already AMA membership as it would have been + $150.00 towing from out of Calgary further than 7km. I had to call my Aunt to pick me up from Airdrie with my 2 Grandchildren. Then I had to book a tow the following day and get a ride back to Airdrie to give the tow driver keys, and then be without a vehicle for 3 days!
My family have spent several $$$ over the years and supported this store from when it opened.
All I expected was to be compensated for the original purchase price of 267.74 for a defective product. I would been willing to take a credit had that been on the table...but not now.
Having a career in customer service also means courtesy, respect and honesty!
As an unsatisfied disappointed loyal customer I will expect that someone from your company to follow up with me and come to a resolution.
Please contact me directly at 403943-6445. read more