I took our car to Kal-Tire (9950 Macleod Trail South, Calgary, AB) for winter tires on Thursday,…read moreNovember 6, 3:30pm. I arrived back home after dark.
The next morning, my husband Peter was loading our car and found one of the emblems from the center of the wheel sitting in the back of the car. The emblem was cracked and there was a crack in the center on our passenger rear wheel.
Driving soon after, that particular tire reading in the car dashboard would disappear then reappear off and on. My husband called Kal-Tire that morning to let them know about the wheel and sensor. I took a photo of our car dashboard with no tire pressure reading for that tire.
November 13, my husband called again. The girl on the phone didn't understand the difference between the tire and wheel, and kept wanting to book an appointment for us for new tires. My husband finally asked if we should bring our car in and she agreed that we should.
I took the car back to Kal-Tire that afternoon. A woman, who was unfriendly and difficult, looked at the wheel and suggested that I just found the emblem in the back of my car, that it had been in the back of our car a while. I said no. I reminded her of the sensor issue. She took our name and info and said the manager would call. He didn't.
We called again on November 14, and talked with Jacob, a young guy, who was much more helpful. He explained that the damage was not noted in our file on the computer, but it was noted in the printed notes. Jacob suggested taking the car to our car dealership for a new cap and emblem, and we would be reimbursed for new center cap, emblem, and work needed.
I called our dealership, ordered the emblem, waited a few days, and picked it up November 19. Immediately afterward, I called Kal-Tire to book an appointment - I was put on hold. After 9 minutes, I hung up and drove to Kal-Tire.
After waiting to be seen and for an employee to check our sensor, he came to tell me that it isn't going to read because it does not have a sensor (it does). Another employee looked at it a second time only to give me the same information. I showed them the photo I took of our tire reading on the dashboard. After not listening to me, I suggested that they call my husband. After talking with him, they booked yet another appointment to bring the car back and have the sensor fixed.
November 25, our wheel and sensor were finally fixed properly. When I asked for a printed receipt, the woman (same woman who helped me before), handed it to me and said "No proof that it was us that broke it but we fixed it for you anyway."
Horrible customer service. We won't be going back.
