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    Jack Carter Powersports

    1.0 (1 review)
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    Services - Jack Carter Powersports

    Motorcycle repair

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    1 year ago

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    Blackfoot Motosports - My new ride

    Blackfoot Motosports

    (66 reviews)

    I wanted to add a review to counteract some of the poor ones I've read…read more I went to this store last week and had a specific bike I wanted to look at. I was excited to go there as we live out of town and hadn't been there for about five years. I talked to Mike Szeles in the Triumph section and he was very helpful. He was familiar with the bike I was interested and told me had recently been down in Florida for a test ride on it. He was very knowledgable and helpful. He also told me about some of the similarities between the bike and some of the other models they carried. In the end he took down my name and number so he could give me a call when the models arrived. We talked for about five minutes. When I was looking in the clothing and parts sections I was asked if I needed any help. I bought some cable lubricant and the cashier was very pleasant. Overall, I had a good experience there.

    Picked up my new Africa twin today. So disappointed in the experience. I showed up early excited to…read morepick up my new bike. Did the paperwork and wait until the delivery time to go over my new bike. I was told it was going to be delayed because the bike was getting it's PDI done. After 3 hours of waiting I was tired and started asking what the problem was. The service department was very disrespectful and would not tell me what the problem was. They seemed to be hiding the fact that the bike was on the bench with factory recalls and the bike was apart. I had to fight with service to tell me what the recalls where. I asked to see my bike and in a very controlling attitude I was told no. I was treated with no No NO respect. The service manager was treble. It left me feeling like I made the biggest mistake buying a new Africa twin. Not a warm good fuzzy feeling for doing business with such a big organization. I have bought two other bikes at Barns Powersports Calgary in the past two years. And to be treated like I have no value, no respect was so frustrating. The delivery department and finance department where very helpful trying to get me answers but the service department was treble. It's 2 AM now and I can sleep still so upset over the experience. I did not get any satisfaction from the service department. I never did get any paperwork as to what was done on my bike for the recalls. The service manager asked what could she do to make it right. I said my first service should be free. I understand her to agree but she never honored her offer. It's unbelievable how someone can be so unprofessional. You spend over $20000 only to feel like you have no value. I think the delivery department and finance department did a great job and where honest with good intentions. The service manager took away all the good with all the attitude and negative disrespect.

    Jack Carter Powersports - motorcycledealers - Updated June 2026

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