So many mistakes were made. Matthew was helpful initially trying to find tires/spacers that would…read morefit. When test-fitting the rear tires, the tech used a front tire (instead of back tire - different size) and said I needed 1/4 spacers. So I ordered 1/4 inch spacers despite thinking I needed bigger ones. When they went to mount the wheels, they said - 'Oh no, you need 1 inch spacers - 'we fit the front wheel on the back instead of the front'. So I then ordered 1 inch spacers at my cost. When they finally fit the wheels, all was good (but it was not). When I got two people in the car or enough weight, the back tires would rub in the wheel wells. I thought it might be a suspension issue as the tires were fit properly. They weren't. I scheduled the car into a different garage to address the suspension issue. It was not a suspension issue - turns out, WheelXpert fitted BOTH spacers to the rear wheels which spaced the tires too far out which made the wheels rub the outside of the wheel wells. Not only did they get me to order the wrong spacers in the first place - they fitted BOTH spacers (1/4inch + 1inch) to the back wheels to create a rubbing issue on the back end!!!! WTF. I'm not a tire guy and even I am smart enough not to do this!! Will never go back......

Ordered in spacers for my car, they hadn't arrived when they said they were supposed to. Had a…read moredifferent pair in, they said, "theses will fit". Didn't fit the rims I wanted to put on. Waited for correct pair to come in...and still charged me to put the correct ones on,...their screw up...not happy, won't be recommending.

Re: Jeff Toffin Invoice # 140054 Hello Sam…read more I'm writing concerning the work completed on my vehicle. I have to admit that I was disappointed to find that nothing had been fixed, including the squealing from the idler bearing or the a/c compressor. The squeal was heard by your staff and the tech that worked on the vehicle. I fact the tech came to investigate it in the parking lot before I had left and after I had paid my bill. I was told that the a/c system had been over-charged. Are you able to tell me what the pressure was upon the initial testing? I also wonder why the refrigerant that came out of my system was not re-installed to the correct pressure. My a/c was blowing cold air and the refrigerant was fairly new. Can you tell me what the system was charged too? As far as the blower problem goes, I have noticed no change there either. The blower fan comes on and it appears there is a loose connection at the ECU on the a/c unit. I'm wondering how you might be able to help me out as I'm not all that pleased with where things are at. Jeff Re: Jeff Toffin Invoice # 140054 August 27, 2926 Hello Sam, I am writing to ask you to repair the hood damage on my 1962 Sub resto-mod caused by the new idler pulley dust cover flying into the hood after the three machine screws holding the cover to the idler pulley were incorrectly torqued by the service tech allowing it to fly off striking the underside of the hood and passenger-side inner fender-well. I recall hearing a very large bang roughly two days following the idler pulley replacement your shop performed. At the time of the unexpected and unusually loud bang I assumed I had driven over something fairly large. It wasn't until I was washing the vehicle for the first time since the loud bang that I noticed and photographed the hood and inner fender damage documenting the incident. It is easy to visualize the sharp edge of the dust cap as the cause of the dent, on what once was a very well maintained and nearly blemish free hood on my show car. I suspect you will not contest and have business insurance for unfortunate circumstances such as these. I would appreciate a written response to my request for full compensation for the costs associated with the damage and inconvenience of needing to have the repair in the first place. Respectfully, Jeff

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

Scammers. They sell defective products and don't give any warranty at all…read more I bought a wheel hub assembly a month ago from them. Yesterday one of the wheel studs snapped which shouldn't happen because I always use a torque wrench for my tires, so I am sure it was a defective stud. When I went to ask for the warranty, they looked for any excuse and told me that studs are not covered under warranty? Really??? Any reputable parts store would just accepted the defective part and have it replaced with the manufacturer at no extra cost. They wouldn't even waste their time hustling with the customer. On top of that if they ever accept your claim, they will not refund you money. They will replace it with another defective, bad quality part and you will have the same problem again and again. They sell the cheapest auto parts in town because most of them are bad quality and they will find any excuse to keep your money. So do yourself a favor and buy a quality part somewhere else. Your safety and mental health are more valuable than a couple of bucks of savings.

I have always got great prices on good parts. If you want them quick and locally they are the best…read morechoice by far.

They suck. Keep your reciept or you lose. B.S. Get with the times. Who keeps a "Special Reciept"…read morefor up to a year or more for warranty? Take a phone number and link a sale with the person that bought from you to track puchases. You rely on patrons that feed your paycheck to lose the proof of puchase.

I've come here several times for parts and help. The employees here are excellent and it seems most…read moreparts are carried in the warehouse. Pre order by phone and the part is there in 2 hours for pickup. Great quality parts. Thanks!

the staff are very dependable dependable to give you the wrong part that includes the owner know…read moreyour part number's before you go because it seems like the staff just look at a screen and guess if you really need a part right away if not i would definitely go elsewhere.

I'm very lucky to live close to this place. This crew is clutch - it's hard to stump them. They…read morewent above and beyond in finding and mixing a hard-to-find paint colour for me. They are the retailer of choice on my 1964 Chrysler project.

This is a very good parts store. I go there quite often and the staff are always very nice. Prices…read moreare decent and they have a good inventory. If they don't have it they can usually get within a day.

No refunds! shop anywere else! I bought seats, they would not fit in my rollcage. No one said…read moreanything about no refunds, store credit only. Now I have a $1000 worth of gift cards for a store I need nothing from. If I had known I would have bought 1 seat then another if they fit. They do not carry the brand that fits my vehicle. So I'm stuck with gift cards. Try Canadian Tire or Lordco. anywhere else, but Mopac or Perfomance World as they also call themselves.

Absolutelt ridiculous return policy. bought a pair of motor mounts that we IN STOCK! They didn't…read morefit so I brought them back three days later with original packaging and all I get is an in store credit! Can't even put into words how disappointed I am because I've used these guys a lot and will never go back

Horrible customer service. The lady i dealt with on the phone was rude and mean. Don't ever deal…read morewith Terry. She acts like she knows it all and then proceeded to make me feel an inch tall. Too bad she represents the auto value stores. Makes the whole company look bad

First of all, it is hard to believe that this is the head office for auto value. wow what a huge…read moredifference between their stores and here. when I first walked in the smell of cigarette smoke by the front door will kill people; when I finally got in there (after gagging) the counter staff were all on their cell phones oblivious to the fact i was there. when I finally got noticed the customer service was horrible. so anyway as I'm waiting for my order to be brought to the front i overheard the lady in the office beside the front door and she was very rude and talking to the person on the other end of the phone like they were completely stupid. aa I am loading my car I'm assuming that it was warehouse staff came out and lit up not even a foot from the door making it impossible for a non smoker to breathe. but that wasn't the worst part. they were very loud in their complaints about management. so in a nutshell: miserable rude employees that made this loyal auto value shopper head for napa stores.