I got a Tesla and the biggest flaw on them is that the rims will barely brush against something,…read moreand all of a sudden the entire thing is scratched up. Terrible design. Instead of buying new rims I was recommended to get the rims buffed out and repainted. Thankfully I was told about this place in Vancouver. It doesn't take but an hour or so and they look brand new. Even one that I thought wasn't possible to look good again, looked brand new again. Definitely a master at his craft. 10 out of 10 would definitely go back and use again if I needed this sort of service. Not cheap for my pocketbook, but it was cheaper than buying new rims for sure.

I took my car here to fix bent wheels and curb rash. To be fair, they did fix the main issue and…read morethe mechanics were actually pretty nice. However, the overall experience was frustrating because of the lack of attention to detail and poor customer service. The biggest problem was that they didn't paint the center caps, so the color didn't match the wheels at all. I asked multiple times if they could paint them, and every time I was told it wasn't possible because the caps are plastic and "can't go in the oven," so the color would never match. I even asked if they could provide a small sample of the color so I could get them painted somewhere else, and the response from the front desk was basically "we don't give samples, go try another place." That was disappointing and honestly unprofessional. I ended up going to another shop (Factory Wheel Outlet), and they told me it was actually very easy to match the color. They painted my center caps perfectly in just one day, and now everything matches exactly like it should have from the beginning. So while this shop fixed the bend and curb rash, they fell short on finishing the job properly and their customer service could definitely improve. Hi, I just want to clarify that I did ask about the center caps multiple times. The first time, I was told in person that since the caps are plastic and the wheels are metal, the color would never match. The second time, I called again, and then on Tuesday--after taking my car to a tire shop--they pointed out that the center caps hadn't been painted at all and still looked like factory. When I asked again at your shop, the front desk told me: "we don't give samples, go try in Bob's Paint Land." So I'm not being dishonest--I did ask more than once. I ended up taking the caps to Factory Wheel Outlet, and they were able to match the color perfectly and complete the job in one day. The result came out great and matches exactly. I was charged $300, and I have the invoice if you'd like me to provide it.

On the way to visit my friend in Portland I got a flat tire due to a big pothole on the freeway. I…read morewas able to change the tire and make my way to the local Les Schwab the next day. When I got there, they had a two hour wait. I searched for a nearby tire shop and found Hazel Dell tire pros. I called and they had immediate availability. When I got there the man that I spoke with on the phone immediately checked out my tire in my trunk and told me I would need to replace it. He did a quote and it would've taken a day to get the tire which I didn't have because I had to head back home but the quote was very reasonable. He then double checked that I put the spare on correctly and tightened the bolts to make sure it was safe. He didn't charge me and was super friendly. I highly recommend this business. I'm not sure why people are willing to wait two hours for poor service, when friendly service is right around the corner!

Best tire shop in Vancouver IMHO. They have been a landmark in Hazel Dell for years now and the…read moreowners know their stuff. The may be a little more expensive than the cut rate shops, but they will work with you to match prices. The foundation of their business is customer service and they stand behind what they sell. They have often helped me with flats and minor things gratis. They'll get you in and out faster than any shop I've done business with. Next time you go to Costco for tires and find out it will take a week or more before you can get them instslled; give Tire Pros a look. You won't regret it.

Great and fast service from AWRS. I had 2 bent wheels and they arrived on time and took care of the…read moreissue with both. I have to think my 2 rear wheels are also bent having hit the same potholes but I'll see when I get my nest rotation. Good company with a valuable service!!!

Kevin at Alloy Wheel Repair has now done 2 sets of wheels for us. He powder coated and machined my…read more19" Audi A4 wheels. He did a grey paint to match the car! And the car still drives amazing in the rims it is designed to be driven on. We also have a BMW that just didn't drive as well on the 18" custom Helo wheels we bought for it. So, we took the stock rims to Kevin at Alloy Wheel Repair and had them powder coated black satin to match the black car. They look fantastic and the car drives so much better on it's stock rims! I highly recommend Kevin to do any work on your car!

Had some small pothole rash and had some gouging of the aluminum. Not only they were able to fit me…read morein same day. They were able to get the job done in under three hours. Their labor per hour is posted and is fairly clear. I needed my wheels fixed and honestly it's the best deal around that's more a long term fix. Thank you again.

Very Nice People! Excellent Quality work! Thank you! New in town and got turned down 3 times and…read morethen I found them and they saved my day! BEST IN THE CITY!

Thank you to the Discount Tire team here. They open promptly at 8am and they had me back on the…read moreroad quick. Came in for a patch on my tire and they advised me it was also time to rotate my tires. Quoted about 45min wait. I decided to head to the IHOP across the street to wait it out and could see my vehicle be serviced. Vehicle was ready in about 25minutes. Great service and will be back when I need new tires.

They will charge you when NO WORK IS DONE. We took our car…read morein to get the tires swapped out(brought the tires that needed to be swapped). They said they "attempted" to swap them but then noticed there was a nail in one of the tires that was "unrepairable" so kept the old tires on. Why wouldn't they inspect the tires BEFORE doing any work?? Employees seem to be lacking in common sense and lazy. Then they still CHARGED US. Waste of our time, money and very unprofessional on their end for still charging the full amount for zero work done.

I stopped in to get a nail in my tire fixed and was told it would be under an hour. Two hours later…read moremy car still hadn't even been moved. I finally had to ask for my keys back because I needed to pick up my daughter from school. If the wait was going to be that long, it would have been nice to be told up front instead of being assured it was a quick fix. Les Schwab used to be known for customer service, but this experience was really disappointing.

Normally I receive very good service here. My complaint isn't about customer service and may be an…read moreissue of education and training. A couple of weeks ago I took a set of 4 wheels/tires in for balancing. Told them there was some steering wheel shimmying at low speeds, and I thought rebalancing them would fix the issue. $85 and a few hours later I had my wheels back on my car. Lo and behold, the shimmying didn't go away. I then called a friend of mine who owns an independent tire shop in Portland and he said it might be due to tread separation. Asked me to bring them by so he could look at them, so I AGAIN removed the wheels and tires and took them to my friend's shop. Apparently his suspicions were correct. The tires (2017 production date) were indeed starting to separate. They wobbled on the balancer at low speeds, both up and down and sideways. He said I needed new tires, so I asked them to order and mount a set. Reinstalled back on the car and no shimmy! Les Schwab, you not only lost my business for a set of new tires but my trust in you! Your tech should have seen this problem, and brought it to my attention. Instead, you balanced the tires, which were a safety hazard, charged me $85 for it and sent them out the door. What if the tread had separated on the freeway and caused a crash? Fucking irresponsible of you! My friend was right: your quality and business acumen went into the shitter once Les passed away. So much for a trusted local business. From now on I'll take my business to the small independent owners and not recommend you to anyone. I guess this lesson costed me $85...

Overall, we are very pleased with the way our project turned out, but the experience could have…read morebeen better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.

Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent…read morealloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.

Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

"Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

The staff was amazing here , they could tell I was nervous to drop my truck off and repair a small…read morescratch that was driving me nuts, they were very reassuring , friendly and confident that the Techs would make it brand new again! Job well done , would return here again!

I've taken multiple vehicles here over the years. Always great customer service and excellent work!read more

Overall a great experience , as a fellow car enthusiast I give frosted finishes my seal of approval…read moreand highly recommend . I called all across town to find a location that would reinstall/paint my front bumper after it had been damaged in cross state transporting. I had the replacement bumper on me as well, which can be a deciding factor for businesses to accept business however I found a reputable body shop that told me to reach out to Frost finishes and was recommended. Upon briefly speaking to Paul(Owner) a couple days before he was very prompt at answering and giving me a quote . He was able to squeeze me in and take me the start of the week. The day of taking it in Paul was able to take a look at the parts and verify everything would be ok before taking off. Very nice guy to work with and it's nice to know we're contributing to the small guys and not corporate. I was impressed by his photos of the work online so I chose to bring in a rear diffuser to quote for install as well, he quoted me on the spot and I was very impressed with his knowledge when I asked him about the install. Was very happy he was able to install it on the sudden. He was able to complete the work in about a day. Upon arrival , the car looked phenomenal. My significant other is a designer and man was she even impressed with the color of the paint match and you could just see the quality of work he puts into his vehicles . A guy with passion showing pure excellence through quality of work .It was a pleasure doing business and would recommend him to anyone . Remember not everything good is cheap and not everything cheap is good however frosted finishes wins in every category . I hope people can contribute to this business and lets make him grow ! Thanks Frosted finishes, I was bummed about the damage before and now it feels good to be in my baby again stress free!

They did a good job. I had some deep scratches on my truck and they buffed most of the out.read more