I was rear ended on the freeway and 5 star was recommended by my insurance company and I am so glad…read moreI found them. Shawn went above and beyond in his service and kindness and requested nothing in return. It was more than just good customer service, it was being treated like a family member. Brandon was also super helpful! Thank you guys, you will be my #1 recommendation!!

I had some bad damage to my Tacoma and I decided to take it to Five star to fix at first I was…read moreunsure how it would go because it was my first time taking in to body shop and I gotta say after getting my truck back I was impressed they not only fixed my bumper and made it look like new they went above and beyond and even shined my truck on outside cleaned it well and cleaned the interior it looks like I just got it from dealership thank you five star I would definitely recommend anyone who lives in area and needs their vehicle fixed to go here it only took week and half from the day I dropped off to fix

Excellent job and done in a timely way. Prices seemed reasonable…read more I would recommend them

I selected alpine body shop because of the excellent reviews on yelp and carwise. They're the best…read morereviewed body shop in my area of Vancouver, Washington. Everyone at the body shop has been friendly, communicative, and professional. The people who work there seem terrific and I don't have anything negative to say about the actual interactions I've had with the shop. The damage happened over the December holidays, so I didn't expect them to be completed particularly fast, as delivery of parts over the holidays is expected to be spotty. However, the estimated date of completion has been pushed back for the third time, and is approaching 5 full weeks now - it is nearly the end of January. The first estimated completion date they gave me was two weeks ago. It's now been pushed back over 2 weeks because their parts deliveries for my Prius have been incorrect or missing important pieces. I can't blame the shop, but their parts vendors are clearly not dependable and I feel that by the time a shop gives you a third estimated date of completion, it should be correct. While I'm not unhappy with the actual service they have been providing, this experience overall has been miserable due to delays. I have had to continually renew my rental car to accommodate this extra time. In short, alpine has a great, accommodating staff at their body shop. Unfortunately, they apparently have incompetent vendors for their parts that have soured the entire experience. That said, the work they did was perfect once it was all in place, and everyone there is so friendly and honest, so I can't give it less than 3 stars. I will gladly give them another chance when I can plan for not having my car, as opposed to right after an accident.

Took my car here to get repaired. Took over 2 months for him to finally tell me it was totaled…read more When I went to get my stud out of my car pretty much everything was gone. Over $300 GONE. My mirror, car trunk organizer, insulated bags I use for my JOB, business license, insurance holder, I could keep going. It's not worth my time. I tried the place out and maybe it's my fault for having my car taken in without taking everything out of it first. Lesson learned.

Jim and Joel took great care of two of our cars. Both need dents removed and repainting. The…read morecolors were beautifully matched. Great service, competitive pricing, friendly staff.

Took my Canopy into Dave owner of Jacobsen Carstar on Saint John's Road in Vancouver, Wa. The…read morecanopy was damaged by Carstar in Sedona, AZ while my truck was being repaired due to an accident, although the company there would not take responsibility for this I filed a complaint claim with State Farm then Dave stepped right in making it right his crew was awesome my canopy looks brand new. I would highly recommend Jacobsen Carstar for any collision or restoration.

Great job on my car there welcoming an honest 10/10 service very trustworthy and would highly…read morerecommend to anyone

Great customer Service Zach is the Man!!! Customer service is Great and all staff as well keep up…read morethe good work

I wouldn't trust this place. I came in for an estimate on a visibly broken pump on my vehicle. I…read morehad a check engine code on that matched the broken pump. I got a call saying they didnt think that what was causing the check engine light and from the diagnosing they did, I already owe then $160. Which is fine, I signed paperwork that I agree the that charge if they need to take a look at unaccessable parts. When they called me and told me they didnt think that was the issue, they told me it was going to cost over $800 to diagnose the issue and it could be 1 of 2 things. At this point I told them not to go any further with work, as I only wanted a quote for the visibly broken pump. My husband went and picked up my vehicle. They next day I noticed very obvious issues with my car. Shifting issues, power and acceleration issues ect. None of these problems had occured before they looked at my car. Just out of curiosity, I ran the code for the check engine light. Good news, the original code is gone. Bad news, i now have two screens worth of check engine codes showing that had nothing to do with the original problem. And it's the weekend so I'm not able to contact them.

This place has been so great! Savannah was so nice and helpful on the phone and was very patient…read morewith me! Will did the repairs on my car and he did great! Car even came back cleaned. Thank you!!! Will def be back

Always a pleasure working with them. My car came back sparkling! They are perfectionists! Misty is…read morethe best to work with! I was also able to drop my rental car off with them.

I went to the Brush Prairie location. The shop looks great and everyone was friendly. The insurance…read morecompany recommended this shop, so this is how I got here. They repaired the vehicle and it looks great. Paint matches. It was a very expensive repair compared to the other shop, more than double! They forgot a minor thing but somehow this turned into rambling excuses and tried to make me feel like somehow it was my fault. Strange way to handle a simple mistake. I think they will do a good job but if you end up with a problem or dispute then I think they would rather argue instead of just taking care of the issue without excuses. Looks bad and makes people feel bad especially if they're going to fix it anyway. Probably just needed a diaper change and a nap. Great for insurance repairs but I wouldn't recommend for self-pay.

0 stars if given the choice. However, go here if you want wrong parts put on, tire sensors paid and…read morenot replaced. Alignment paid for but not done. Paint job was horrible as well. the hood isn't flushed as it should be. if I could add pictures, I would!!

I'm extremely disappointed at the lack of customer service from this business. Although the…read moreoutside is impressive when you drive up and service representatives are helpful telling us it shouldn't be more than one week it's taken almost two more weeks. Our decision to come here is because they said they weren't busy and it shouldn't take more than a week. No one called us to let us know what was going on. We had to call weekly to ask. We still don't have our car and its going on week three. We don't know about the quality yet because we don't have our car. When we pick up the car I'll add more to my review. Management needs to review their process. No photos to post yet but the trend is not looking good if you're not taking the time to tell us what you're doing.

I wanted to write a review to say thank you to you guys! They were super busy when I first made my…read moreappointment it was going to be about five months out. When appointment time came I had to reschedule front desk was so great about continuing to follow up and get me into an appointment that would work for me. Finally the appointment came it was a small fix my car mirror had been damaged in a car wash. They were friendly every time i visited from first inspection to pick up day making an effort to be extra professional and kind! My husband drove the Yukon home and informed they had cleaned it too inside and out! How freaking nice! Thank you thank you for spectacular service even though it took awhile to get to the appointment they were so prompt in fixing only taking one day to call and say it was ready! Awesome experience after what happened to our vehicle. What a great team at Classic collision on Minnehaha in Vancouver!

Attention to detail AWFUL. Double check EVERYTHING. I paid for a $400 detail. He didn't do the…read moreinside windshield, he didn't do the dash, completely missed the tonne cover & the grill.

Significantly unimpressed. Rescheduled on us at 8PM the night before because he was "slammed" and…read moreclaimed he had "nothing on [his] books" the following Friday. Drop car off at 10AM the day he requested even though it was extremely inconvenient for us, called multiple times towards end of day to inquire about when it would be ready and we were put on hold, asked to call back and then ignored. Came right at close to give them the full day to work on the car and the car had not been touched. In fact, it was left in the same parking spot that we had dropped it off in. The worker whom we dropped the key off with claimed that it was the owner's fault the car hadn't been touched despite us dropping our keys off with them 6 hours prior. Well they were busy cleaning a Tesla Model X which goes to show they value "luxury" cars over individuals who are flexible, pay full price and tip well. As a small business owner myself, the way we were treated was less than stellar and would not recommend. Quality of work doesn't outweigh quality of service, they go hand in hand. Don't go here.