Last month I took in my 2011 Nissan Pathfinder for repair of the rear hatch. The hatch needed to be…read morereplaced. Five Star Auto Body did the work in a very reasonable amount of time and I was completely satisfied with all the work. When I picked up the vehicle, I was told that the right rear window had been replaced as well and that the one they put in did not have some element (heating?) in it. Could I return when it comes into the shop? Yes. Now, some unscrupulous repair shops may have hidden that fact from the customer in the hopes they would not know or notice. Five Star Auto Body are upstanding people and I highly recommend them to anyone with auto body repair issues.

Highly recommend - Multiple family members have come here now and received consistent expert…read morediagnostic and repair service, honest straightforward communication and fair pricing for high quality work.

Overall a great experience , as a fellow car enthusiast I give frosted finishes my seal of approval…read moreand highly recommend . I called all across town to find a location that would reinstall/paint my front bumper after it had been damaged in cross state transporting. I had the replacement bumper on me as well, which can be a deciding factor for businesses to accept business however I found a reputable body shop that told me to reach out to Frost finishes and was recommended. Upon briefly speaking to Paul(Owner) a couple days before he was very prompt at answering and giving me a quote . He was able to squeeze me in and take me the start of the week. The day of taking it in Paul was able to take a look at the parts and verify everything would be ok before taking off. Very nice guy to work with and it's nice to know we're contributing to the small guys and not corporate. I was impressed by his photos of the work online so I chose to bring in a rear diffuser to quote for install as well, he quoted me on the spot and I was very impressed with his knowledge when I asked him about the install. Was very happy he was able to install it on the sudden. He was able to complete the work in about a day. Upon arrival , the car looked phenomenal. My significant other is a designer and man was she even impressed with the color of the paint match and you could just see the quality of work he puts into his vehicles . A guy with passion showing pure excellence through quality of work .It was a pleasure doing business and would recommend him to anyone . Remember not everything good is cheap and not everything cheap is good however frosted finishes wins in every category . I hope people can contribute to this business and lets make him grow ! Thanks Frosted finishes, I was bummed about the damage before and now it feels good to be in my baby again stress free!

They did a good job. I had some deep scratches on my truck and they buffed most of the out.read more

I selected alpine body shop because of the excellent reviews on yelp and carwise. They're the best…read morereviewed body shop in my area of Vancouver, Washington. Everyone at the body shop has been friendly, communicative, and professional. The people who work there seem terrific and I don't have anything negative to say about the actual interactions I've had with the shop. The damage happened over the December holidays, so I didn't expect them to be completed particularly fast, as delivery of parts over the holidays is expected to be spotty. However, the estimated date of completion has been pushed back for the third time, and is approaching 5 full weeks now - it is nearly the end of January. The first estimated completion date they gave me was two weeks ago. It's now been pushed back over 2 weeks because their parts deliveries for my Prius have been incorrect or missing important pieces. I can't blame the shop, but their parts vendors are clearly not dependable and I feel that by the time a shop gives you a third estimated date of completion, it should be correct. While I'm not unhappy with the actual service they have been providing, this experience overall has been miserable due to delays. I have had to continually renew my rental car to accommodate this extra time. In short, alpine has a great, accommodating staff at their body shop. Unfortunately, they apparently have incompetent vendors for their parts that have soured the entire experience. That said, the work they did was perfect once it was all in place, and everyone there is so friendly and honest, so I can't give it less than 3 stars. I will gladly give them another chance when I can plan for not having my car, as opposed to right after an accident.

Excellent job and done in a timely way. Prices seemed reasonable…read more I would recommend them

Amazing service, reasonable prices, easy to get to, customer care a priority, job is done when…read morepromised.

I wish I could give this place a 0. If you want to wait A Year to get your car back, have your new…read morevehicle not be put back together correctly, take it back and wait ANOTHER YEAR to fix way more than it went in for, be lied to the whole time, than this is the place for you. If the insurance company won't put them on their preferred list, than that should tell you something. Lesson learned.

Took my Canopy into Dave owner of Jacobsen Carstar on Saint John's Road in Vancouver, Wa. The…read morecanopy was damaged by Carstar in Sedona, AZ while my truck was being repaired due to an accident, although the company there would not take responsibility for this I filed a complaint claim with State Farm then Dave stepped right in making it right his crew was awesome my canopy looks brand new. I would highly recommend Jacobsen Carstar for any collision or restoration.

Honest,dependable, kind, professional . They do not cut…read morecorners and are very good communicators

Great customer Service Zach is the Man!!! Customer service is Great and all staff as well keep up…read morethe good work

I wouldn't trust this place. I came in for an estimate on a visibly broken pump on my vehicle. I…read morehad a check engine code on that matched the broken pump. I got a call saying they didnt think that what was causing the check engine light and from the diagnosing they did, I already owe then $160. Which is fine, I signed paperwork that I agree the that charge if they need to take a look at unaccessable parts. When they called me and told me they didnt think that was the issue, they told me it was going to cost over $800 to diagnose the issue and it could be 1 of 2 things. At this point I told them not to go any further with work, as I only wanted a quote for the visibly broken pump. My husband went and picked up my vehicle. They next day I noticed very obvious issues with my car. Shifting issues, power and acceleration issues ect. None of these problems had occured before they looked at my car. Just out of curiosity, I ran the code for the check engine light. Good news, the original code is gone. Bad news, i now have two screens worth of check engine codes showing that had nothing to do with the original problem. And it's the weekend so I'm not able to contact them.

Always a pleasure working with them. My car came back sparkling! They are perfectionists! Misty is…read morethe best to work with! I was also able to drop my rental car off with them.

Great service Good explanation…read moreWorked great with my insurance Will be recommending them to others Jeff was fantastic at helping answer all my questions

I went to the Brush Prairie location. The shop looks great and everyone was friendly. The insurance…read morecompany recommended this shop, so this is how I got here. They repaired the vehicle and it looks great. Paint matches. It was a very expensive repair compared to the other shop, more than double! They forgot a minor thing but somehow this turned into rambling excuses and tried to make me feel like somehow it was my fault. Strange way to handle a simple mistake. I think they will do a good job but if you end up with a problem or dispute then I think they would rather argue instead of just taking care of the issue without excuses. Looks bad and makes people feel bad especially if they're going to fix it anyway. Probably just needed a diaper change and a nap. Great for insurance repairs but I wouldn't recommend for self-pay.

I first took my car to Five Star (I had gone there previously for some insurance work after a minor…read morefender-bender) for an estimate on some minor damage (non-insurance) underneath the front end from scraping the curb a few times while parking at my workplace. They wanted to do a lot of unnecessary work, and the quote was over $2300, and they wanted to keep the car for a week. Disheartened, I took my car to Mackin's for a competitive quote. The quote was about $300 and they would keep the car for maybe two hours. Obviously, I took the car to Mackin's. They did everything in about two hours and did a fantastic job. Lauryn was super nice and these guys are my preferred body shop now!

An operation's superior reputation begins with a potential customer's first impression when the…read moreinitial phone call is placed. When my car required some professional bodywork, my insurance company suggested Classic Collision in Vancouver. Rebecca was personable, helpful, patient, and knowledgeable. She made every effort to expedite the repair. In addition, Rebecca took a sincere interest in my case, and took care to respect my schedule and availability. On the appointed day of my service, Rebecca was well-prepared for my visit, alerted Enterprise that a loaner vehicle was then expected, and introduced me to Caitlyn who would be in charge of the repair. Caitlyn was a true professional in every respect. Caitlyn kept me clearly informed regarding the vehicle's repair progress with regular updates. In addition, the repairs were carried out in a timely manner, and the quality of workmanship was exceptional. Returning the loaner vehicle was a simple matter, payment was as-expected, and the over-all climate of the transaction was one of pleasant respectfulness. My experience was exemplary from start to finish. I appreciated the professionalism of everyone I encountered at Classic, and recommend this business with enthusiasm. Best wishes for continued success. With sincere thanks, Andrew Gregg, Vancouver, WA.

I wanted to write a review to say thank you to you guys! They were super busy when I first made my…read moreappointment it was going to be about five months out. When appointment time came I had to reschedule front desk was so great about continuing to follow up and get me into an appointment that would work for me. Finally the appointment came it was a small fix my car mirror had been damaged in a car wash. They were friendly every time i visited from first inspection to pick up day making an effort to be extra professional and kind! My husband drove the Yukon home and informed they had cleaned it too inside and out! How freaking nice! Thank you thank you for spectacular service even though it took awhile to get to the appointment they were so prompt in fixing only taking one day to call and say it was ready! Awesome experience after what happened to our vehicle. What a great team at Classic collision on Minnehaha in Vancouver!

Attention to detail AWFUL. Double check EVERYTHING. I paid for a $400 detail. He didn't do the…read moreinside windshield, he didn't do the dash, completely missed the tonne cover & the grill.

Significantly unimpressed. Rescheduled on us at 8PM the night before because he was "slammed" and…read moreclaimed he had "nothing on [his] books" the following Friday. Drop car off at 10AM the day he requested even though it was extremely inconvenient for us, called multiple times towards end of day to inquire about when it would be ready and we were put on hold, asked to call back and then ignored. Came right at close to give them the full day to work on the car and the car had not been touched. In fact, it was left in the same parking spot that we had dropped it off in. The worker whom we dropped the key off with claimed that it was the owner's fault the car hadn't been touched despite us dropping our keys off with them 6 hours prior. Well they were busy cleaning a Tesla Model X which goes to show they value "luxury" cars over individuals who are flexible, pay full price and tip well. As a small business owner myself, the way we were treated was less than stellar and would not recommend. Quality of work doesn't outweigh quality of service, they go hand in hand. Don't go here.