I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

These guys are AMAZING! Michael in the Ski and Snowboard section is the man!…read more I was really desperate to get my skis prepped and ready for the weekend, and was striking out all over town before finding Sports Basement and having my prayers answered. They got me in and taken care of and had the skis in really excellent condition, I was so thankful in the moment there and also in general because NOW I KNOW WHERE TO ALWAYS GO FOR ANYTHING AND EVERYTHING SPORTS RELATED :).

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.

The selection of shoes was excellent and I easily found qualified help as well as shoes 30 percent…read moreoff. The sales associate had immediate knowledge like if the item was waterproof and they proactively added nice socks which made the shoes work. Otherwise they did not fit. I also liked that he gave me a nice pro briefing on gators which are another snow solution if you have high or low shoes. A second sales guy made sure the shoes had the right discount tag. I was ignored for an hour a different store the day prior. It was nice to have regular service again! This restored my faith in good customer service.

Nice big and open parking lot. Apparently there's construction going on one side of the parking lot…read moreand I heard houses are getting put up, but I'm not too sure. Nevertheless, this particular REI has a really big location as well as a discount store in a smaller building, that's just about 20 feet away from their actual store. They always have a great selection of camping/hiking and outdoor equipment! I've bought some great hiking shoes here that were waterproof and currently just got a great jacket that is very lightweight and incredibly warm or at least keeps the wind off of me when I hike. Some things are little overpriced but within inflation everything seems to be expensive so whatever. That's why I always like checking there secondhand items first and then coming to the actual store. Great idea!

First off ignore the bad reviews. I think everyone that left a bad review has some serious…read moreentitlement problems and either a) they take their customer service too seriously or b) they have never worked retail. Before you come to this store, know that they have a high turn over rate. Don't expect to see the same person working there, because of this don't expect their employees to know everything. There's always someone new when I go there, and I never see the same person working there twice. This, lack of training means. I don't expect a "Hello" from someone who is probably working their first job out of high school or college, they will eventually develop those skills as time passes. I don't expect them to have the items listed, that's why I go to the store to check. Thieves exist, that is not the newly trained employee's fault if it was listed in their computer system but it is not there when you arrive. Yeah, you can ask them to check for you, but will they do it right? Probably not. I don't expect them to give me the price listed if it was misplaced by a newly trained team member. Maybe at Walgreens yes, but not at a Big 5. Their stuff is not a few bucks corporate is willing to lose. Expect fair customer service, but not extraordinary customer service. Everyone is super chill and nice here, yes it is not your typical store. Its mostly kids working the floor with adults managing the store. I also want to add, theft affects morale. It doesn't make employees happy to show up to work and to be constantly hit with theft. Maybe their attitudes change throughout the day due to something that happened. The store is on an area where theft is a real problem. Imagine catching someone stealing from your store, and they just laugh at your face because they know you can't stop them.

I came in a few days ago to buy some equipment located all the way in the back of the store. I…read morespent a while trying to figure out what items to get, so we were in the same spot for about 15 minutes. During that entire time, an employee, a lady with glasses and short hair, stayed near us and seemed to be pretending to organize things while repeatedly staring at us. Mind you, She only came over after we did. I'm not sure if we were being racially profiled or if she assumed we were going to steal, but it made me feel highly uncomfortable. Such an unpleasant experience. Stay away from this location. I won't be coming back.

I was in need of custom tees for my office's annual event and as usual, Shirtique was the only…read moreoption for me. My orders are accurate, they are made in a timely manner, and Yogi is such a delight to work with. Unfortunately, I attempted to reach out to the business multiple times via phone call and even emailed. I never got through once!! The phone line just rings and rings and RINGS!! I made the decision to physically stop by because I really needed to get the ball rolling on my order. I am met with a lady behind the counter who doesn't speak or understand English too well. I asked if Yogi was available and she responded with him not being in. I asked if he would be in tomorrow, and again, she responds with "no". I ask if there is any other employee who could assist in my custom order and she continuously responds with "I don't know. I don't know. I don't know." This was such a waste of time and now I am scrambling to find another store that can accommodate and accurately deliver my order. 3 stars because I genuinely like this place and have been a long time customer for YEARS!! I'd come back to buy tees & sweaters but it looks like any customizations are at a complete standstill. Don't waste your valuable time...

Great customer service and the quality of embroidery is amazing. The stitching looks perfect and…read morethey got the color, correct. Customer service on the phone and doing follow-up calls so let me know the product is ready and completed is really change

I was in need of some San Francisco 49er gear and wanted to check out Dick's sporting goods to see…read morewhat they had to offer. Right when you walk in, they had a big section of 49er apparel and accessories. I really loved the selection of hats they had. I was hoping they would have more offerings of women's apparel, but the selection they had was small. There was a 49er top with red sequence all over it. It was beautiful but they only had two of them and neither were my size. The price for the top was $75, which I thought was a bit expensive. I decided on two 49er hats for myself and my husband. I headed to the checkout and was immediately helped. I asked to young lady at the checkout if they had more offerings for the 49er gear. She directed me to the back of the store where she said there were more items. I paid for my hats and then went to the back of the store where she suggested. There was a section there, as she claimed, but it was all football jerseys priced at $130 and above. I was happy with the purchase of the hats and left the store. It might be better to check online first before going to the store to find 49er gear for women.

Came in to try on the Mexico World Cup Jerseys and was impressed when I walked it at how big this…read morelocation is and how organized it is. I found what I was looking for super quick and they have a couple fitting rooms which is nice! They have a huge selection if local team merch, shoes and gear. Theres also a lot of really friendly staff walking around that can point you in the right direction if you don't see something you're looking for.

I've been to Goetz Bros. multiple times over the years for sporting gear (mostly little league),…read moreand their selection and customer service are excellent. I especially want to call out their very knowledgeable staff, who have a real understanding of client needs, price points, and athletics. These guys are pros in every sense of the word, and can help kit your kid (or you!) out without any problem. We've gotten everything from personalized ump gear to gloves, and I'm happy to pay (usually) competitive prices to get everything fitted properly, with a real person who's helping make sure the gear works for you. Parking is much easier at the new San Carlos locale than at the old Redwood city location. Highly recommended.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

I love this Athleta store and found some warm leggings to wear since it's so cool and rainy here…read morethis week. The staff is helpful and the clothes are cute and comfortable!!

Probably the best Athleta in the area. Super friendly staff, clean store, always items in stock.read more

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.