I used to stop in here EVERYTIME I was in the mall and walk out with a new hat…read more This visit will be my last. They were out of a ton of fitteds in my size. They told me my size flies off the shelf so they never have it. Also, there is ZERO signage requesting customers not bend the brim of the hat when trying them on. Without warning, I grab both sides of the bill (not bending it) and I stare into the mirror and the sales associate (who is on the phone and has ignored me the whole time thus far) BARKS at me not to bend the bill. I say "shouldn't you have signage pointing this out so you don't have to reprimand customers?" "No. We just tell people when they do it." Nice customer service. My fiance had already found 2 items she wanted but I walked out never to return.

In town and my son wanted a new 59fitty hat. Hats were buy oine get one 1/2 off so I grabbed me and…read moreauthentic A's and used the 50% off on his so we saved about $12 bucks. My sons always wanted to get his hats personalized and Hat world does it while on site. Places near our house have to send it out which sucks as a kid cause they just want it NOW. Couldnt do it the day we got the hats because it was closing time so we came back the next day and they hooked up his greay SF Giants hat (yeah my boy sports the wrong team but at least its a Bay team I guess). Service was perfect and we werent pushed into anything and the dude was super cool. Forgot your name bro but you were a pinoy with glasses and were on point with everything. Hopefully one day yall will get a "TRUE" store in San Jose.

The hat selection is nice and good the service was good…read more A guy answered all my questions particularly about customized hats and business He even referred me to a different hat store if i had wanted a personal design But it incredibly surprised me how willing he was to divert business there Overall the value of his hats depends upon your personal preference

Was helped by Robert, I came in for basic black and white hat, but Robert open a whole new door for…read moreme and showed me the updated fitted baseball caps. Went in for 1 hat left with 2. He was also able to curve both my hats upon purchase free of charge!

They have hats for men and women in the sizes that you need, good customer service, not too bad…read moreprices.

I was looking for a birthday gift for my Dad and was in Los Gatos and thought of coming here…read more Excellent customer service. I wasn't familiar with cap sizes so the salesperson said if it didn't fit my Dad, I could bring back the cap for exchange in 2 weeks. I told her we are not celebrating his birthday until around 2 weeks and she said I could still bring it back with a little wiggle room. The cap she helped me select was unique. It was made out of wool and had little flecks of color, making it a little bit different. She also boxed it up for me so that I could wrap it later. My Dad opened the gift yesterday night and it fit! Thank you to Black Cat Hats for helping me find a nice gift!

Five stars for having the black city t-shirts here. Other places closer to downtown have other…read moreversions, but they do not look as formal, or will not last as long inside a washer or dryer. Chef Baca"s BBQ had them for awhile at the Main Library, but they disappeared and there's no one inside now.

I was looking for a new style and I stumbled across this place. Fueled by the love of simplistic…read moredesign and local artists, this place became my new style. Next, the staff. Only place I've been so far where they aren't clothing snobs and are always appreciative of every purchase. As long as they keep pumping out new merch, I'll keep coming around.

I buy most of my clothes from Diaz, i live in Sacramento but do business in the south bay this is a…read moregreat clothing store sad to see them close

The owner helped me himself look for gifts last year for my dad. Customer service here can't be…read morebeat and the selection is amazing everything from Stetsons to Pendletons! I only wish they had an updated website so I can shop from my new location out of state .

5 stars for customer service - special shoutout to Alex for being super patient with me…read more I originally came into the store to help my friend choose a couple items and because I wanted to buy my bf a sweater. I ended up eyeing a pair of Yeezys I've had my eye on for a while but could never find in my size and also wound up asking about a bunch of Supreme Products. Alex was super kind, helping me eyeball my size in the shoes I've been looking for and was super, super patient with me. I had a couple questions about some Fanny Packs / Hip Bags they were selling and he answered all of them; even when I was getting distracted by other products and the buzz around from the store. He wasn't pushy at all about me buying any products / items and he still answered all of my questions without making me feel like I was wasting his time or anything. I ended up buying the Yeezys and a 49er hoodie. It's customer service like his that's going to keep me as a repeat customer.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

It is becoming rare in this country to find a company that truly stands behind their product, has…read moreexcellent customer follow-up and great products. Well, American Hat Makers is one such company. I purchased a hat from them that did not turn out to be what I wanted. They immediately offered to replace the hat with another hat of my choice, refund the difference and ship free both ways. Plus, they stayed in touch during and after the process ended. This review is of my own choosing and was not requested by the company in any way. I do recommend American Hat Makers!

First, I got my first hat from this company many years ago at a little fair in WA state. Fantastic…read moreproduct and I got 2 more. This year I decided to get another and ordered it online. 1. AHM allows Shopify to skim your info off their cart and embeds their mass marketing in it.(This will result in dozens of emails) 2. AHM will then have their AI customer service pander you and lie about how they don't give or sell your information for half a dozen email responses. 3. Finally they will admit to giving Shopify your information with a CHATGPT-like response. You know, how chatGPT will come at you like it's a family member talking to you with fake familiarity.(Example) "We hear your frustration loud and clear, and I want to talk to you directly--from our family to yours--to clear the air on how our checkout process works and address the security concerns you've raised." Don't buy from this company unless you just don't care about privacy or respectable business practices. Also, my most recent purchase is clearly of lower quality than my first 3 hats. Skrinkflation in action.

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Imagine 6 days till Christmas you've been working 12 hr shifts since Nov and no days off ... the…read morelast thing you want to do is go to the mall .. it's Friday and you have to based on your schedule!!! You walk the mall in and out of stores nothing catching your attention you see LIDS and think well let's give it a shot .. you walk in and are greeted right away a smiling face but it's genuine!! A young lady walking and talking with guests tending to multiple shoppers .. you wait your turn you ask about the NHL jerseys and how they fit ... you ask for sizes and unfortunately they don't have what you need BUT the young lady says !!!! Wait let me check another store (you don't really want to go to another mall ) she runs out of the store and across to their sister store (I didn't know they were sisters) she runs back to get you to walk you across and says "They have exactly what you need " I'm thrilled " she introduces the sales associate and says it was a pleasure helping you !!! She gives her sale away and walks back to her store !!! What amazing customer service it was nice and genuine and I still received the sale and saved 100 bucks amazing !!! Sherri you are amazing and I'm very thankful for your kindness and great customer service I wish you a lifetime of success in all your roles as you are great and work well with customers it was heartfelt and you have a customer from now on Thank you thank you thank you

Blue and Shari were super nice and welcoming! They were also very accomodating when it come to…read moregetting hats embroidered! The process was very clear and they made sure my hats came out the way I wanted. I enjoyed coming in and will be back to peep future hat selections!

I am usually never a person to put bad reviews, but unfortunately today the service was horrible…read more I walk in with my dad because he needed me to ask the employees a question regarding the sale happening. First off, there was a group of guys and 1 women . i assumed they were all workers, but later found out that only the women was. I wasn't welcomed in the store, and offered any assistance. i eventually had to go up to the group of people assuming they were all workers while they were chit chatting asking her my concern. She obviously gave me an answer but didn't offer entirely the helped i needed. I didn't feel welcome in the store, and the employee was no help because she was just dancing to music with the guys and messing around, very unprofessional. I decided to leave because i felt unwelcomed and uncomfortable.

- Okay customer Service - Cash Register are employees phone…read more I like how lids always has a sale section. There was no cash register so did not know where to go to make a purchase. Just have to go up to an employee and they pull out their phone to take payment, not sure how I feel about it but it wasn't too bad.