This company (also SportPacks, Inc) has the worst customer service. The employees don't do what the service you're paying them for. This company caused me so much stress and headaches. They are only good in collecting money.
I ordered online for my son's uniform online on Monday night (July 30, 2018) and paid 2 different shipping fees to make sure I get the polo shirts before my son's first day of school which is on August 7, 2018. It says on the receipt that the polo shirts should be shipped by August 1, 2018 and the rest of my order will be shipped by August 13, 2018. They did not ship any of my orders but they were able to process the payment as soon as the following day I ordered.
I sent them a message on the message box on their website on Wednesday (August 1, 2018) night to follow up on my order but never got any reply from them. I called their office on Friday (August 03, 2018 9:30am) and explained the situation to the person that I talked to. She said she was going to put a note and have somebody to call me back. When I tried to get her name, she just hung up on me.
At 11:15am on the same day, I called again and talked to the same person. She said people who were supposed to call me back were still in the middle of shipping/packaging. I was able to get her name. Her name is Denice.
I received a return call from one of their agents at 3:12pm. The girl (agent) I spoke to said they are trying to ship out merchandise and I asked/begged her if she could have somebody rush to ship at least 2 of my son's polo shirts (despite of paying them extra and supposedly shipped out the items 2 days prior to this date). She didn't sound to care at all. She just said she will try but shipments would go out either that day or Monday (August 06, 2018). It was very disappointing and frustrating on my part.
Today, August 06, 2018 (Monday, 9:48am), I tried to call their office again but nobody answered the phone. My call didn't go to the voice mail either. I used my son's phone and called them again at 10:15am. Denice answered the phone. I told her I called Friday and calling them again to follow up on my order. She told me she would leave a note and have somebody to call me back (same line as what she used last week). As soon as got my phone number, she just hung up on me without waiting for what I would say. She was very rude and not helpful. That made me really upset. I called her back (10:18am) to tell her it wasn't right for her to treat their customers like that. She apologized and told me she would bring the issue to their manager and/or supervisor but I don't think she did. I never received any call from them today.
I called them this afternoon 5 times (from 4:50pm) but it goes directly to their voicemail. I couldn't leave a voice mail because their mail box was full. It was totally frustrating.
I suggest to look some place else if you don't want to have headache by dealing with this company. This is the first year that our school has signed up with them and it's already causing so much trouble to us parents. We will definitely request the school to bring their business somewhere else. The headaches and frustrations are not worth it. read more