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    Whatcom Physical Therapy

    3.0 (2 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Whatcom Physical Therapy

    Physical therapy

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    1 year ago

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    4 years ago

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    Constantin Chiropractic Clinic

    Constantin Chiropractic Clinic

    (5 reviews)

    I went here for a few months to get adjustments after giving birth. The appointments went fine, but…read morefour months after I stopped going a got a notice in the mail saying I owed some money. Since I had had a baby within the year, I had met my out of pocket max for medical and this clinic was within my insurance network, so I definitely should not have owed anything. I called my insurance, and they said they had covered 100% of my visits. So when I called the clinic to explain this, Dr. Constantin said that she needed to "stay in business" and that it didn't matter that I had met my out of pocket max. When I asked what the charges were for I didn't get a straight answer. I tried to re-explain and was shut down. I realized after the phone conversation and looking over the statement again that the charges she was saying I was responsible for were basically for no reason and were fees she was adding to my bill after she charged my insurance so she could get more money. I wrote an email to the clinic explaining yet again that I would need her to send the final charges to my insurance since I've met my out of pocket max and the response I got was "please find another chiropractor". Needless to say, if you want to be swindled out of money for chiropractic care you can go here, but I would definitely not recommend it. The whole thing seems like insurance fraud to me.

    Another great find in our new neighborhood. Since moving cross country I have had some weird neck,…read moreshoulder and arm pains. I attributed it to the move but it's been 5 months and I made an appointment for me and my husband to have an adjustment. Dr. Susan is quite delightful. She chats and made the entire initial assessment and adjustment so comfortable and pleasant. I definitely felt so much better after today and we both scheduled a follow up in a week. I believe a good chiropractor is key to a healthy mind and body and I feel we have found a great one.

    Capstone Physical Therapy - Bakerview - Capstone Physical Therapy logo with website

    Capstone Physical Therapy - Bakerview

    (10 reviews)

    My therapist Shawn is fantastic and has helped me so much he gets 5 stars. Be warned that…read moreadministratively Capstone relies on a style of Patient Portal self-service for scheduling changes & bill pays which is great if you can get Portal Access. My experience has not been good. Every reset they send me is not accepted and if I request a password reset it never comes. I've never been able to access their portal at all. A heads up that they do not answer incoming calls so don't rely on that for canceling or changing an appointment. I am not joking it does not matter when you call what day of the week or what time of day no one answers. If they are truely short staffed and busy I can accept that however someone should then answer the phone messages left by clients at Capstone's invitation. They do not. From other reviews I know that this is not just my experience. I actually heard the receptionist tell someone that had had to drive to the Bakerview location just to cancel an appointment that they were "really busy and could just not get to everything". So busy that they are incapable of answering the messages clients leave on their business line, ridiculous. Today after both emailing, calling and leaving a message on general line I finally got frustrated and contacted the admin office. Had to leave a message there as well but told them I wanted to pay a bill and cancel an appointment. They called me back within 10 minutes. Squeaky wheel needs to pay a bill worked; I guess. Like I said the quality of care is great but the communication needs improvement. That is part of patient care as well.

    I have been referred here by my orthopedist when I called to make an appointment. I waited on hold…read morefor about 10 minutes listening to the most ear piercing Orchestra music I've ever heard on a hold call then someone came on and said they're unable to take my call and a care specialist will call me back. This is so annoying.

    Whatcom Physical Therapy - physicaltherapy - Updated May 2026

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