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    Whatcom Community Physical Therapy

    3.0 (4 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Whatcom Community Physical Therapy

    Physical therapy

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    4 months ago

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    Paul F.

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    7 years ago

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    4 years ago

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    7 years ago

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    Capstone Physical Therapy - Bakerview - Capstone Physical Therapy logo with website

    Capstone Physical Therapy - Bakerview

    2.8(10 reviews)
    0.4 mi

    My therapist Shawn is fantastic and has helped me so much he gets 5 stars. Be warned that…read moreadministratively Capstone relies on a style of Patient Portal self-service for scheduling changes & bill pays which is great if you can get Portal Access. My experience has not been good. Every reset they send me is not accepted and if I request a password reset it never comes. I've never been able to access their portal at all. A heads up that they do not answer incoming calls so don't rely on that for canceling or changing an appointment. I am not joking it does not matter when you call what day of the week or what time of day no one answers. If they are truely short staffed and busy I can accept that however someone should then answer the phone messages left by clients at Capstone's invitation. They do not. From other reviews I know that this is not just my experience. I actually heard the receptionist tell someone that had had to drive to the Bakerview location just to cancel an appointment that they were "really busy and could just not get to everything". So busy that they are incapable of answering the messages clients leave on their business line, ridiculous. Today after both emailing, calling and leaving a message on general line I finally got frustrated and contacted the admin office. Had to leave a message there as well but told them I wanted to pay a bill and cancel an appointment. They called me back within 10 minutes. Squeaky wheel needs to pay a bill worked; I guess. Like I said the quality of care is great but the communication needs improvement. That is part of patient care as well.

    I have been referred here by my orthopedist when I called to make an appointment. I waited on hold…read morefor about 10 minutes listening to the most ear piercing Orchestra music I've ever heard on a hold call then someone came on and said they're unable to take my call and a care specialist will call me back. This is so annoying.

    Whatcom Community Physical Therapy - physicaltherapy - Updated May 2026

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