They're always incredibly slow, RUDE, their shake machine is always broken, and there's practically always no one at the drive thru ready to take an order. You'd think this was a McDonald's. Hands down one of the worst whataburgers I've ever been to. Get better, y'all read more

The staff is extremely rude and repulsive, food was barely edible. Terrible place to go. GO TO ANOTHER WHATABURGER!!

The worst fast food restaurant I've ever been to in my life, they're super slow slower than all the turtles combined, worst customer service I've seen the manager yelled at me in all the three that I've been there, the first time I thought she had a bad day or something but I found out that the head manager is rude so imagine the staff!!! Don't ever go there!!!!!!!!!!!! read more

Do not order curbside here. They do not pay attention to the spots or when the order is ready. Two times I've used it, they left it at the counter or never even started the order. read more

In Waco at Baylor University for Family Weekend we wanted to find a fast place to grab a quick bite before the activities started so we stopped at this Whataburger per my son's request! Great service! Clean restaurant! Good burger! Whataburger! read more

See all

After driving by many Whataburger locations on a recent trip to Texas we decided to stop in . After some initial confusion with our order due to a new girl was being trained in as cashier we received our lunch .We ordered the standard cheeseburgers and were pleasantly surprised at how large they were , more importantly they were very fresh and tasted well . A nice touch was the manager was going table to table asking if everything was going well which is unusual for a fast food establishment. Give Whataburger a try ! read more

This has to be the slowest Whataburger I've ever visited. Over 45 minute wait in drive thru for breakfast. Never coming here again.

The burger itself. Eh. Not from here, so everyone's like eat whataburger! But it just looks like a whopper from Burger King but not as good. The service was terrible. It's fast food, I don't usually expect too much. But I walked in and everyone in there sitting already had their food. It took them 4 minutes before they even acknowledged me and took my order. Soon after like 8 people came in and they all got their food before me! I was like uhm... Why? And they just said they're in the back making it now. But I ordered first! A simple burger! And to make it worse I was owed $13.46, she only gave me 13 and I owe you .46. She never gave me my change. I even asked and she's like yes I owe you .46. It took me another 5 minutes before I even got my food and I just ran out the door annoyed. You can keep my .46 ... Maybe someone in there needs it more. It's not about the change. Who cares about .46 but the whole experience was terrible. And the food didn't even make up for the epic fail in there. I lied, the fries are pretty decent. For that it gets a 1.5 star. read more

Whataburger - #1... - Burgers Near Me - Waco, Texas

If there was a way to give less than a star I would. If you enjoy apathy, disheartening service, comments like "I don't work off the clock", and odd concoctions of burnt meat wafers with blocks of cheese then boy do I have a fast food experience for you. Step right up to the longest drive through line or in store wait money can buy. I dislike giving reviews or negative comments in general, however after many negative experiences I was filled with motivation and spurned on to give a riveting culinary review. I hope many read this and are inspired to go elsewhere for a quick bite to eat. read more

Whataburger - Burgers Near Me - Waco, Texas

See all

This place is a joke 20 people standing in the checkout at the drive thru No one knows what's up and down Literally poor service Too bad I normally like this restaurant read more

We were real really hungry after a long day.. The food was okay.. But very slow and kind of cold. Not the best ever.. read more

Whataburger - Burgers Near Me - Waco, Texas

I've been to many Whataburger locations across Texas and I firmly believe that this is the worst location I have ever been to. And it's every single time, the drive through takes an hour plus no matter what time of day and the service always seems like they have a stick shoved their ass. Tonight I drove through and ordered my food and than asked to order my friends food on a separate order and she said word for word "no nope not today I'm not doing separate orders today." I pull up to learn that it was the manager that was taking the orders. Not the type of service I would like at a restaurant. read more

Every time I come to this restaurant it takes 5min for someone to help me. The food always takes forever even when the restaurant is empty. You can never walk in here without it reeking of marijuana. I understand with Covid there being understaffing but there are always employees just standing around talking and looking at each other waiting to see who is gonna go help the customer. read more

I think a snail on a treadmill is faster than this whataburger. Ive spent an hour in line at the drive through multiple times.

6 orders (and counting) completely messed up. Absolute sh*tshow of a restaurant. Whether you're dealing with a homeless person threatening you or repeating the order to an employee multiple times just to get the wrong order, it's not worth it. Every employee is either high or treats you like sh*t. Definitely more times that are bad than good when going to this location. read more

Waited 15 minutes in the drive thru at 5:45 in the morning. All employees I saw had masks but they were all pulled under their nose, kind of defeats the purpose. Left with order and they forgot our water and most importantly they gave us a regular biscuit instead of the jalapeño cheddar we ordered and purchased. Disappointed don't plan on returning. read more

They didn't know what my order was when I got to the window after waiting 20+ minutes to even get to that point! I did a mobile order, apparently they don't check those, because my order was never prepared. I had to pull up and wait for them to make it, and when they gave it to me, it's was so burnt that it's inedible! I'm extremely disappointed, I never had good experiences with this whataburger, but this is beyond ridiculous. read more

Whataburger - Burgers Near Me - Waco, Texas

DOUBLE OFF THE WALL! Yummy breakfast. Grabbed breakfast here before heading back after parents' weekend. This was my FIRST TIME ever at Whataburger and I was excited. First of all I was very impressed with how clean the place was. I'm not sure what I expected but was pleased nonetheless. I had the pancakes and a sausage and egg taquito and they were off the chain good. The pancakes were fluffy and the syrup was good. The taquito was really good too. I can't wait to go back and have a burger. I hear they're great. read more

The food is good. The customer service is bad it takes forever for them to finish your order. I even ordered online and it still took them 10 minutes after I got there to get my order ready. The girl working the front has a poor attitude. It's like she hate her job and doesn't wanna be there. I ate you three times while I was in Texas the food is great. the customer service terrible read more

Drive thru had a long line. Went inside. Extremely clean and very empty. Service a little slow, but it was lunchtime. Good food, as usual. Good salads! read more

Gave me my receipt. Didn't get my food. Asked for my food. Argued with me that they gave it to me. Then gave me a chicken biscuit when I ordered a whole meal. read more

Super slow at 9 o'clock. Just wanted a quick breakfast before going for groceries. We've been here for at least 15 if not more. They had us pull to the side because they were waiting for fresh gravy. After another five minutes, they bring a small bag with only gravy. No other food. It was quickly resolved but they must not be having a great morning. read more

I've eaten at Whataburgers in several southern states and all across Texas for years and have never had a bad one...until today... at the one at I35 and 7th St in Waco. The bun was cold and maybe even old. The condiments were slopped on the burger and the fries were lukewarm. Go anywhere else but here for a decent burger and fries. Overpriced at any price. read more

I called Whataburger one night. I asked if their burgers tasted like Burger King. I had never eaten a Whataburger before, so I wouldn't know the taste. The young man we spoke with was EXTREMELY rude and had TERRIBLE customer service. He said he had better things to do. He cussed me out and told me to get a life, and hung up on me! I called him back and told him kindly that we weren't quite finished yet, and he told us that they had caller ID and he could track us down. I DO NOT recommend this restaurant, and I DO NOT appreciate being mistreated over a simple question. read more

Last night we waited 30 mins in this drive thru line with only two cars in front of us. I said F this and drove out. This is ridiculous!! There were about 5 workers just hanging out by the front door counter doing nothing. why weren't they WORKING? I went here again a few days ago and I asked for a double meat plain and dry with pickles only and they made it wrong 3 times. They made it wrong I took it in said what was wrong with it she took it to the back and then brought it back to me... then they made it the same exact way! I said "Its still wrong...", They took it back again, then they made it right but added cheese and I had to say wtf its wrong AGAIN?? Then finally after 10 years they made it right :) read more

Well I found the worst Whataburger in Texas. Took over 25 minutes in the double drive thru, what we got was terrible and slathered in a pound of sauce that dripped all over the inside of my car, fries tasted like salted popsicle sticks and the person bringing the food could care less, moved like a hungover three toed sloth. Save your time, money and energy and go to the Chick Filet across the road. read more

I was going to write a review but then I died waiting in line Post(near)mortem update: We finally got our food after literally waiting in line for an hour. We ordered a plain cheeseburger with fries. We got a hamburger with mustard (I know mustard is yellow, but not a good substitute for cheese) and no fries. I noticed the fries were missing so we got those before we left and those were good. As we were leaving, we saw another location an exit or so away. I wish we had gone there. Not a good first impression from this one. read more

There is always slow service, I had to wait 15 minutes in the drive-through to order my food. My burger was stale and it seemed to have been reheated. It was not fresh and it was also somewhat cold. I will choose to go to another Whataburger location than this one. This is not my first bad experience at this location. I've had numerous times where my food was cold and not fresh. After wanting a delicious burger and going through a bad experience, this made me write my first ever yelp review! read more

Don't come here. Was cut off during my order. Poor attitude with no apology. Very slow service. Cars were backed all around the building. I've never had a bad experience at a Whataburger so I was shocked. read more

Service was so bad I had to download this app to do a review. Shawnda is the only employee we encountered that knew how to provide good customer service. The kitchen lost our order of 3 breakfast platters and we waited for 30 minutes. We asked her to check on it and she fixed the situation and had the manager comp our next 2 meals. We weren't going to come back since we're from out of town but will for breakfast when we leave in the morning. I asked one employee for some jam and she walked right past me without acknowledging me. Shawnda again took care of it. She gets 5 stars. Everyone else gets zero. read more

Really disappointed in the service at this Whataburger. Pulled up the the drive thru and was never greeted. The car in the second lane that pulled up after me was never greeted either. I pull around to the window and the girl is not polite, no hello, or how can I help you. Just a "yes?" And an attitude that made me feel like I was making her go out of her way. She was cold the whole time and acted like she had better things to do. read more

This water burger is completely fucked up bad employees, terrible customer service and the gravy was old. This is the worst place I have ate at ever. FUCK THIS PLACE read more

I'm sorry to be able to even give one star. We sat in the drive through with One other car for nearly ten minutes without even being recognized, so we decided to go into the lobby. It took us another 15 minutes to place our order and actually get our food and all the while we watched two other people go through the same horrible customer experience. Luckily we don't live here. GO SOMEWHERE ELSE. read more

Had to wait at the drive-thru for 15 mins while the lady on the intercom took her time gossiping with her coworkers before she noticed I was at the menu. Ordered TWO items. Got charged and received my drink. 10 minutes roll by and the car behind me gets their order and drives past me. Another 5 minutes then I get my order BUT MISSING ONE OF THE TWO ITEMS. Have to circle around and go back inside to correct them on the missing order only for them to give me the incorrect order once again. It's TWO items... go figure it would be that hard. read more

Dirty restroom, dirty tables, huge spill on the floor with no one acknowledging it, took 5 minutes for the lady to look up from what she was doing and take my order, was wrong when it came out. This is my favorite restaurant and I've been coming to whataburger for 20+ years, by far the worst experience I've ever had. I'm just glad this one isn't in my home town read more

This location just got renovated and it looks great! The food was fine despite the fact that my order wasn't right. Typically, younger workers aren't the most enthusiastic, but let me tell you about Jardarin. He absolutely impressed us and embodied the ideals of customer service. Two of my friends ordered small milkshakes and had been waiting over 10 minutes for them. When he came by to check on us, they told him about the situation and he promptly apologized saying that if he knew, he would have went behind the counter to make them himself. He acted quickly to give them medium milkshakes that were going to another table and then remade those milkshakes for the other table that hadn't been waiting as long. These are the kind of employees that deserve recognition because they turn eating into a dining experience and make this one of the best Whataburger location I have ever dined at. read more

Okay y'all, I made a yelp for the sole purpose of reviewing this whataburger... It absolutely breaks my heart to write this but honestly save your money and go somewhere else (or even just a different location). I love whataburger to death but this is probably the worst one in Texas you can go to. The service is incredibly slow and I understand that it is the closest one to campus meaning it's always packed but even when it's dead it takes forever. Although some of the employees are sweethearts, a handful of them are not and they make you feel like a burden when asking for anything extra. Tonight I had to go back twice since they continued giving me the wrong order even when I talked to multiple employees about what I had paid for. After the second time I gave up and decided never to go again. Maybe with time things will change but as of now AVOID AT ALL COSTS. read more

I ordered number 1 with jalapeños, bacon, cheese and no onions and whatasiz. Well no whatasizes and no jalapeños.

Lacks costumer service, rude, inability to complete orders, waited almost an hour at drive thru to come home to an incomplete meal. Called and requested refund to MOD Maya she agreed then called me back and said is only get a refund for the missing item. Do not eat here. read more

If I could give a 0 I would!! Sadly this is not the first bad experience at a Whataburger in the past 2 months. My husband and I use to enjoy a quick lunch, but the last 3 we have tried in the Waco area have given the same results. First VERY slow service in the drive thru. Today was the worst by far, 28 min. line to be approached by a worker, that did not seem to happy to have to come outside in the first place. She asked again what I ordered and she took my card with no words exchanged. She returned 7, min later swinging my bang and once again no words exchanged as she just handed it to me then ask "Did you get your drink!?" When I responded no and repeated what I had ordered she gave me a disgruntled face as if I was putting her out. She returned 3 min. later with a drink, again no words exchanged. I at this point not in a mood just drove off. When I arrived at work I didn't even get anything I had ordered!!! Not even the drink was right. I had ordered the Monterey melt and received two very cold dry chicken tenders. To say the very least I am not happy and will not be returning to any Whataburger as each time I do it gets worse. read more