Not sure why they've received only 2 stars. Everything here is courteous. The food has always been great, hot, and fresh. We are in and out quickly and with covid, they have adjusted very well. They haven't skipped a beat. read more

This Whataburger has gone down hill and has gotten my last two orders very wrong. Disappointed with the service. read more

Whataburger - Ordered chicken strips and got this. - Burgers Near Me - Universal City, Texas

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Not the closest Whataburger to my life, but I go to this one most often based pretty much on the ice - crunchy, chewable ice that's very close to Sonic-like. It's also quite large, bright, clean, and newish. I dig it. I really, *really* like the honey butter chicken on a jalapeno biscuit, if I can manage to get there during breakfast-serving hours. Otherwise, at least until they bring the Chophouse Cheddar burger back (Please, Whataburger! PLEASE!!), a Monterey Melt on a wheat bun is my go-to. read more

I went through the drive up window and it did not take long to get me food. Nothing exciting about the food but it was good and fresh. The staff was friendly. The outside of the building was well kept and looked nice. read more

do not come to this location unless you have plenty of time to sit,sit and sit waiting!!!! slowest whataburger around!!! even for one meal! read more

This is the SLOWEST Whataburger I've ever been to . Unfortunately it's the one closest to my house and McDonald's for some reason closes when the sun goes down. THAT is annoying in itself, but to have to go to a Whataburger you KNOW is slow .. and it prove you right every time , hate it! read more

Poor service I was waiting in line for 30 minutes I finally get the bell & the lady tells me to please wait we wait for a good 10 minutes as another car pulls up to the second bell & she takes their order . This is sorry ass service and I won't be returning . We have to wait over 45 minutes to a hour just to get to the window . Lady said she was making the food taking the orders and doing it all by herself ? What kind of business are u running Whataburger ?? I expect my food to be hot and fresh for waiting so long in line ! read more

The wait is longer then 30 minutes. Why have curb side. I can not believe that this place takes forever to serve you but

Garbage service with long waits. Has zero food priority due to shortage of people and overall not worth your wait. Go spend your money at a different location. Nice people donkey wait time read more

I came in around 11:26 and the drive thru was extremely busy. So I came inside. Right off the back the cashier Andy was very short and slid everything across the counter with an attitude. I waited patiently for my food which took a while due to the drive thru being busy. My order was wrong after waiting so long. I asked for no Swiss cheese and of course it was there. My onion rings was cold. Everything else I ordered was perfect. read more

This fast food chain is always a good place to enjoy a good burger. You won't find this place on the West Coast. Their patty melt is insanely good. My hubby and I are all about the fried apple pie... read more

Do NOT GO HERE. Wait times are atrocious, better to drive an extra 15 minutes to a different whataburger than wait 1+ hr at this garbage location. And the management are a bunch of morons. Complete lack of initiative. They spent 15-20 minutes talking with ONE customer holding up the line. Like Seriously?!!! If there's an issue with a customer tell them to park and deal with them separately instead of holding up the drive thru line. A bunch of morons. Btw i do not blame the workers at all, just a bunch of teens who don't knw any better, I 100% blame management. read more

Not in my 40 years of Whataburger experiences have I ever had this before! This is a disgrace. read more

Whataburger - Burnt sandwiches not 1 but 2 in the same order! - Burgers Near Me - Universal City, Texas

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Waiting on food 40 minutes, had to go up to counter to check on , order was just sitting on the counter asked manager about my order he told the clerk to take out to my table read more

Great location and friendly staff. The drive thru can take a while, but I'd say it's worth it! The new green Chile burger is incredible.

No one cares here, and haven't for years. Slow service, bad food thrown together. Avoid this location at all costs.

If you want your order to be correct, avoid this location. Three times in as many visits, even when there are only supposed to be two items in the bag, they have managed to leave one out. Very disappointed in the downward spiral of the service here read more

Never thought I would leave a negative review for Whataburger. What has happened to this place! Horrible customer service and horrible wait times now! They need to go back to how they used to run things! read more

Their mobile app is completely pointless, I have tried it over 10 times and every time I have to wait outside for over 15 minutes, until I finally get tired and go inside and ask for my food. read more

It's ridiculous how horrible our order was. All 3 drinks were wrong. My burger had extra ingredients added to it, the other burger was completely wrong, and the kids meal was missing the apple slices, wrong cooking and we ordered a burger not chicken strips! Absolutely horrible! This is the 3rd time this location has done this read more

Stopped in for shakes, fries, & onion rings. Our shakes were brought out within minutes of ordering but after waiting for over 20 minutes we still didn't have our fries & onion rings. I started to notice that people that were served their food & went to the counter to see what was happening. I was told that I'd have to wait 4 minutes for the onion rings. Service is ridiculously slow, customer service isn't particularly great, & the dining are is dirty. Wouldn't recommend this location. read more

I just received my order through doordash and have enough gravy for two fries from each chicken strip meal. This is ridiculous, not sure who would think it is acceptable to send out like that. Wouldn't recommend this location at all. read more

Whataburger - Here's a tablespoon of gravy each for your chicken strip meals. Horrible - Burgers Near Me - Universal City, Texas

I am so upset I went inside to order and this chick cannot make a order right at all she totally disregarded everything I said and typed in the wrong order then Gave me the wrong shake twice and I know my food is going to be wrong I'm crying in a fast food place and the girl said I was a stupid bitch it's my money wtf I'm so upset read more

I've been to this location about five times. Each time I've had to wait 20-30 minutes at the window in the Drive-thru. This is in acceptable. I shouldn't gotten a free meal. I recommend going to a different whataburger. read more

What happened to fast food actually being FAST!!! There's absolutely no reason someone should have to be in drive-thru for over a freaking HOUR! Especially when just picking up a mobile order! What's the point of having two drive-thru lanes if you're not gonna open the second one; Especially when the inside is closed and you have at least 20 cars in Drive-thru and the line is wrapped around the building and out into the street! All that to get food that was cold and undercooked! The fries were soggy and tasted like Chicken Tenders! Avoid this location! read more

Just ordered lunch...the most basic meal #1 with no modifications. Watched two vehicles be served and drove up at inner drive up before anyone took order at outer drive up. Moved the the from to await order a s watched 7 cars come and go on the inner isle before anyone even took my money...I was 3rd in my row. After 24 minutes my simple order arrived with no receipt so they retrieved my crumbled up receipt. I drove away munching on my Luke warm fries and as I ate my burger (burger was good) I had mustard spill and reached in bag for napkin that was not there either. Bottom Line...definitely not "fast" food or quality comparable to other Wataburger's" I went here vs waiting for a quality dine-in burger at Chester's to avoid the wait, but have. Ever waited that long there. My order# was 538404 on 27 Mar. read more

I like to come to this Whataburger specifically for the ice, very similar to Sonic. Usually during the week (even during lunch) the service is very good. Today was not super busy, in fact, walked in and we were able to go straight the register to order. It did seem a bit slower to receive order, but no bigggie since I had no place to be. Once we got our order, my daughter's meal had no fries. I didn't receive fries with my order either. Then once that was corrected, I opened up my Sweet and Spicy Bacon Burger-no bun and there was no bacon! We have had similar things happen before at this location, but usually not all at one visit. Frustrating. read more

Went to Whataburger off of Pat Booker on the drive through. Didn't get a receipt. Asked for extra vegetables and like usual they barely put vegetables on it. The fries were half filled. On one of my hamburgers I asked for cheese and no cheese on it. Not very happy! read more

My very first visit to a whataburger. After picking up my son from school I decided to to stop by. I ordered through the drive thru. I ordered the #2, large onion rings and a whataburger jr. I have to say their onion rings are good. I like them better than sonic. The breading is perfect and not too much. The burger is actually good.. I didn't give 5 stars because I haven visited the inside. I will try the breakfast menu next time. read more

I order a chicken bite meal and I got fries, toast, and gravy. No chicken. Or bites. What a waste.

Super slow whataburger, bad experience, they took my money, I ordered a small chocolate shake & a medium fry and they gave me a small vanilla shake & a small fry. I waited 15-20 minutes for the wrong order read more

I take my elderly father to this Whataburger location quite often as in the past it's consistently been clean, efficient and friendly. While the employees were friendly as usual, cleanliness was the last thing on their mind yesterday (11/26/2016). The floors and tables were for the most part messy with plastic utensils, used napkins, and half empty ketchup containers. Even behind the order counter was a mess with many items on the floor. Once an employee walked through the dining area but did not lift a finger to sweep the floor or clean any of the tables. I would post pictures, but don't see a link to do that. Jerry read more

Omg not sure I would consider this place "FAST FOOD" when it takes over 30 minutes to get your order made!! Sorry not sorry but you guys need to speed up the line or do something to get those orders out quicker!! Waiting in line more than 25-30 minutes for a single order is Ridiculous!! Do Better @whataburger!! read more

I went by today in drive through, I feel the employees went out of their way to mess up my order. I ordered sweet tea, I got unsweetened tea (with no Ice). I ordered chocolate shakes, I got vanilla shakes. I ordered Spivey ketchup specifically, I received no catch up... I wonder why these employees are still employed with all the bad reviews prior to this. read more

Used the online ordering to hopefully speed up getting my order. Not only was there a very long wait due to one truck either getting something extra or was missing something from the order, but they were never asked to move so others could be served. I pulled up & was told it would be a "Another minute & a half on your fries". And would I please pull up & wait at the 3rd window! After nearly five minutes & all the cars behind me gone, I tried to back up when she appeared in the 3rd window with my food. I said I thought they forgot about me & she said "your fries are nice & hot". Well they were but the sandwiches & onion rings were a cold soggy mess from sitting nearly 20 minutes from when my order was supposed to be ready according to the website! It felt like $20 down the drain due to the poor quality, half of which went in the trash as it was just yucky even though we were very hungry. What a disappointment! And why wasn't the pick up truck asked to move to the 3rd window? Did the other people being held up, there were six cars, also get cold soggy food? I feel like a manager needs to be aware of this bungling. Definitely a one star experience read more

Don't let this shit happen again! I got 6 drinks and you gave me one cup holder stingy fucking bastards. I been coming here for over 10 years. Don't make me start going to five guys read more

Waited 20mins for my meal, when it was dead inside. Wasted half of my allowed lunch period.

This is the closest whataburger to my house, the customer service is always good but this is the 3rd or 4th order in a row they have messed up. Sick of driving back every time. read more

This whataburger is really hit or miss. Sometimes my food is hot and delicious. Most of the time it is alright but nothing spectuacular. several times now Ive had to take my f ood back and get a replacement order because my fries or my burger was cold. Plus this location always takes literally forever to get your order out.everyone is always very friendly though. read more

This is without a doubt the SLOWEST Whataburger in the state! Unless you've got unlimited time to kill, don't bother...