This store has some of the best workers and a wonderful manager. Today I stopped in because this is my families chosen place to be. My youngest ordered his usual: Cheeseburger Plain and Dry with Fries, a drink and a cookie on the side. He's Autistic so ordering for him can be tricky but we visit often and he loves routine so we always know when we arrive he will be happy. The servers and the Manager Yordyn are always so kind and patient with him and as his mother - this makes me appreciate them more. Our order came out quick, hot and without error. Amelia was our cashier and server and I absolutely loved her charming, positive and polite demeanor. This is my first time meeting her and I can say she is an asset great employee. The restaurant is bright and clean. The bathrooms are labeled male & female and are ALWAYS CLEAN as well - which is a bigger plus. The temperature in the store is perfect and there is plenty of seating for the whole family. Also, as an fyi: not all Whataburgers are equal.. this one stands out and is our fav! I highly recommend this store. read more

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So, anyone who knows me knows I love Whataburger, it was my first job and I held it for years so for me it's a place that I should know what to expect when going there. I've been to this location a handful of times and have hesitated to leave a review because I haven't had anything good to say, I've hesitated thinking it's a new location they need to work out the kinks. I am in complete disagreement with that now, it's clearly bad management. On this particular visit we went inside for a to go order, there was no one inside, no one at the front counter so I went to the screen, after a few minutes a girl comes out offers to help. She was friendly. 15 minutes go by and we are still waiting on our food, guy comes out and has a burger wings and a fry on the tray, first I say it's to go and he says ok let me bag it, I tell my husband that wasn't the whole order, fast forward another 5-8 mins here he comes with our 2 shakes, a couple mins later a bag in hand and wings in the other, he hands it to us and walks away, we go through our overly stuffed bag with 1 burger, wing sauce, 2 fry's, we went to the counter waited a few minutes for someone to finally come and we are like we are missing our other burger and they said oh ok and then come and hand it to us in another bag. Look like I said I know this business I've worked it, I've been a manager and all of that was uncalled for. What the heck happened to checking an order prior to giving it to the customer. There was no sense of urgency whatsoever and trust me they were not busy there were 2 cars in the drive though 1 customer that came in after us. It takes 1 minute to check an order and make sure it's right before handing it off. The other visits were the same, missing food, items made incorrectly. I was happy about one being built closer to home but I think I will drive further out. Management needs to do better! read more

Food is never hot the 4 times I went there. Don't bother with mobile curbside they won't even bring the food out to you! Lastly they hate when you ask for condiments. Just go across the street to McDonald's even if it's packed the wait will be the same time! read more

There has yet to be a time where these people have to mess up my order but I keep coming back. I don't know why. "Convenience" I guess. I sat in the curbside pick up for 30 minutes while I watched people get their food in the drive thru and walk in to go orders- GET A FREAKING GRIP. Wtf ordered a large drink got a medium ordered onion rings got large fries it's like they do it on purpose- maybe I'm too nice idk what it is 0STARS IF I COULD read more

Terrible location!! **Bad management** After I ordered from the drive through window I was told to pull up to the side of the building next to the orange cone. I was forgotten about, and waiting 40minutes. My wife went into the store to ask about our order and the manager named Kyle apologized and told us to come back with the blue receipt and he would give us 2 free meals. So we come back to this same location and ask for Kyle. Apparently, the manager on the day shift said he can't do anything for us. The manager couldn't even come out and talk to me in person. He had to relay his message to his employee.. I was told to comeback when Kyle is at work after 4pm. Basically, sounds like the management at this location is terrible. Before I left the store, I asked the employees how they feel about the management and they all said it sucks!! I guess I'm supposed to magically just know when Kyle is working.. there is a reason why this Estrella location only has 3 stars!! read more

Whataburger - Forgotten at the drive through window - Burgers Near Me - Tolleson, Arizona

Unbelievably rude and incompetent service. Don't come here unless you have a LOT of time to kill. I just ordered a hamburger and fries. I spent 20 minutes in the drive through waiting for my order before being asked to move my car to make run for the growing line. I was then asked to move again to make room for three customers behind me that got their food already. I finally went inside to speak with a manager that was surprisingly bad at her job. She asked me three times in a row, "was that with cheese?" Three times in a row I told her "no cheese" when she asked a forth time I turned to another customer behind to see if I'm crazy. He told her "he said no cheese". So why did I go home with a cold cheese burger? I drove back to demand a refund. One of her employees had to walk her through the process. That young lady should be the manager. Or maybe this location should just close. read more

Went here a few times and the fries were always fresh unlike some of the other fast food options around here where quality is usually shitty af because of poor quality employees. These guys hit the spot and fries were nice and hot and perfectly salted. Service was not bad either i dont mind waiting for hot fries. read more

Never have anything ready! Have been parked for simple orders that should be ready many times. I've worked fast food it's not hard to be prepared. read more

This place is a tad slower to make the food than other fast food chains, but I overlook that because the food is always hot and freshly made. Absolutely love this place and it's tasty food. The banana pudding milkshake was to die for. read more

Went to the 99th Ave. restaurant for lunch today. Very pleasant inside! I ordered the #2 burger only. It was seasoned just how I like it with plenty of goodies inside. The four of us ordered and had our meals in about 12 minutes. The manager/owner came by to make sure that everything was satisfactory. I have eaten at many Whataburger's throughout the valley and I would say that the 99th Ave. location would be in the top three of my choices on atmosphere, service and the taste of the burger. While Whataburger has a great reputation (has the best burgers) I have been to others and have not had as good as overall experience as I did at the 99th Ave. location. read more

Great customer service fresh food and spot is clean! Chela is very friendly and gave me the best suggestion about picante sauce with my onion rings. Thank you Chela they got one great employee. read more

If you want dine in prices and wait time for food that taste worse then McDonald's then go here. Paid $30 for 2 meals waited 30 minutes for our food and there was no one in the drive thru or in the dining area. Went up to at least get our drink cups and the cashier seriously asked "are you waiting for food?" We were told that fresh fries were the reason our food took so long but when we received our meal everything was cold and the bread was hard. So disappointed to have wasted my hunger on an awful experience. read more

great customer service from Chela! food was fresh and spot is very clean. thank you Chela for the great customer service and for the advice about the picante sauce with my onion rings it was deliciou. read more