First off they forgot 3 of my orders fries I had to go in the building to get them. Second I asked for no onions on one meal and they put them in anyway, and I'm glad I checked because I found a HAIR on my food. That's so disgusting. Especially during covid . read more

Whataburger - Burger with hair - Burgers Near Me - Terrell, Texas

My husband the carnivore loves Whataburger. We are doing a long drive across country and had to stop. Place was clean. I'm a vegetarian and there are not many options - the staff was awesome! They made me a special grilled cheese with avocado. It hit the spot. Thank you!!! read more

I have never gotten such a dead biscuit at any Whataburger. It must have been sitting up there for hours. DON'T. STOP. HERE.

This has to be the absolute slowest whataburger I have ever been to. This location has always been a bad reputation for slow service, The Forney location is way faster and knows way more business. I understand since the pandemic everything has been very unstable but when you have the lobby closed and just drive through you figure they drive through and move smoothly without having any interruptions from the inside lobby at all. This location needs to be looked at for re-staffing and re-training during peak business hours with low staff. I have operated 2 McDonald's back where I'm from and yes we have gotten busy to the point of it being chaotic but never to the point to where we've have customers calling in from the drive-through to see what is taking so long. read more

Stopped at the drive through. They asked what salad dressing I wanted and I requested one. My husband got a burger. Drove away and realized that we had no salad dressing or napkins. Not worth turning around and going back but I will be sure not to go there again. read more

I love Whataburger but sorry this location is the worst. Nice people but very slow service. Drive thru takes longer than most so decided to order online for curbside. Arrived at my pick up time for order that I actually placed 2 hrs earlier and sat waiting for 20 minutes. read more

I said two number sevens they gave me two number eights instead can hardly hear me she should speak up more and they play too much . Not really professional. Keep up the good work or not*********** read more

Went through the drive thru and paid for order. Very sour attitude from staff. Asked for cup holder and got a blank stare. Finally got drinks in a holder and bag of food. Pulled forward and reached into bag for a fry. It wasn't our order in the bag. Parked and went inside. Finally got a staff members attention and told them I was given the wrong order and they said "I know". No sorry, no explanation. Finally got correct bag and get home to realize that both number 13s not only didn't have there gravy but the extra gravy requested also wasn't provided. Definitely will think twice before stopping ever again. read more

Clean, friendly service, food quick enough, Halo was a happy cashier. Nice location.

I've been waiting for 30 mins. Service slow as hell here after 1100 PM! I should've learned. No one has said anything about the time. Unsatisfactory read more

Gave me old stale fries that had been sitting for. Really long time,on top of that gave me a dr. Pepper that tasted like carbonated water. Apple pie was cooked so much it was inedible. Avoid this location if you can! read more

Literally the slowest place I have ever been to... there were 3 cars ahead of me when I pulled in to order and I've currently been waiting a little over 40 minutes all for every single meal I ordered to be wrong. Will never be back. read more

First time having whataburger and man what a burger. The burger was actually pretty good, not amazing like everyone hypes it up to be. Me and the wife are from california and we grew up with in-n-out burger. Its no different, one main thing that is way different from in n out burger is the size of the burger. This place pretty good, its a delicious burger all around, cno complaints from me. The fries are alright, they are not all that good, but the burger is. I like whataburger cause of its size in the burger, was it amazing? no not really, good tasty burger thats about it, did not get a climax in the taste bud world... :D. Its better than mcdonalds, its better than burger king, but i wouldnt say its better than red robin or tommys chilli burgers. However, other than that its a good solid burger joint. read more

30 minutes in the drive thru and only 3 cars in line, all I am going to say. This place sucks a&$

Keep hearing stories about this Whataburger and it's all bad news. Today a co-worker stopped there on way to work to get a burger and fries. He didn't bother to check the bag before he got to work. They gave him his burger, and 6 ketchups, but no fries. He called them and the person he spoke to was pretty much not interested in hearing his complaint. This location is cursed with a manager that doesn't care and it shows in the people working there. If management doesn't care, then why should his employees? From now on, I'm going to Sonic or the Dairy Queen next door. read more

This has to be the slowest Whataburger ever. The people are rude and no one ever knows what they're doing. We just waited 30 minutes for 3 burgers. And when we asked for extra ketchup the lady acted like we asked for nuclear launch codes. read more

Literally have waited less time for a sit down dinner. This is not fast food. It's the most slow food ever. I wanted to say laughably slow but that was not my mood basis whatsoever. read more

Horrible service. Worst Whataburger location I've ever been to. Chick fila is across the street, save yourself the frustration of horrible service and go there. read more

Sorry Management !! Not Helpful and combative... Stay away from this one !! Too tight with helpings and defend their half full servings as normal... Need Franchise Intervention Here Soon ... Notice the lack of Customers .. read more

Not even half my order was there. I lie too far away from home to go back to store to hae my order fixed. Now im out of more cash and less food for my family. I was wondering why the hell this whataburger has four dollar signs on here. Boycotting this location. Moore ave. Location is way way better. read more

I have this issue with Terrell and Forney locations EVERY. SINGLE. TIME. I go to pick up food and I'm about done being their customer. They ALWAYS insist on charging you for dipping sauce, (ranch, gravy, creamy pepper etc.) which is totally fine, I will pay for the sauce. But the employees are too incredibly lazy to put it in the bag. Every single time, I have to get my butt out of the car and go inside and show them a receipt to prove I paid for ranch, for them to give it to me. Absolutely lazy and insane of the employees. Fix this. read more

Absolute slowest whataburger in the land ! Do not exit here.. You will cut into your travel time ... read more

Whataburger - Been waiting over 35 minutes for some damn food! - Burgers Near Me - Terrell, Texas

I never complain about service, being in the food industry myself, I know the struggle. I work right next door to this location and know to avoid it usually. This is worst service and staff out off any Whataburger I've ever been to. Spend the extra 5 minutes and go the one on West Moore Ave. read more

Whataburger - Awful service. I'm never one to complain about food because I work in the food industry myself, but really? - Burgers Near Me - Terrell, Texas

I was concerned about stopping here, considering the wealth of negative reviews posted for this restaurant, but I was very pleasantly surprised by the quality and speed of food and service at this Whataburger. Our fries were hot and crispy, the burgers were well made, and we got three ketchup packets without asking. The only problem was that my chicken fajita taco came with no picante sauce and was therefore somewhat dry. I'd stop here again, thanks! read more

This location had got 4 out of 6 of our orders wrong. The burgers were cold and it was not a pleasant experience nor does this location hold up to the standards of other whataburger restaurants. read more

This place is very slow and seem to understaffed. Other than that it's a fast food joint! Expect the "grab bag" order. Meaning, don't expect to get what you ordered.....but be happy you got something! 2/5 very slow. Sorry I can't make this review longer......it would just be filler if I did! read more

I mean it is what it is. Went inside today usually dont, almost all the tables was filthy food all over the floors fries under tables and besides the trash can. Saw trash all behind the counter just on the floor. Went in to the bathroom black stuff all over the sink. CLEAN IT UP. there was enough workers to check on cleaning and was not busy read more

Worst Whataburger experience I've had. Drive-thru took forever (over 15 minutes) and the burger was only slightly warm. After a few bites I disassembled it to find the bacon and meat patty covered with salt. Ended up throwing the rest of it away and eating just the fries. If I could give it zero stars I would. read more

Boo! Ran out of biscuits at 6am on a Saturday morning?? Set in line for 10 minutes before that gem of info came out. Ask for a refund,,, 15 minutes into my wait. On duty manager blamed shift change. I blame poor management. Did they not think anyone would want to buy a sausage biscuit in the morning? Left at 20 minutes, WITHOUT my refund. There's a reason we're out at 6 o'clock in the morning, we have to go to work, and don't have 20 minutes to wait for a sausage biscuit. read more

Worst Whataburger ever! Actually the only Whataburger that is bad. Soggy fries when we asked for fresh fries, and an actual cold hamburger. We also waited 15 mins so they could make it all "fresh". read more

Absolutely terrible customer service. Gave our order to the wrong person. Then when we finally got our food they forgot cheese. Showed no remorse for the wait and their own mistakes. read more

My wife and I were hesitant to eat here due to all the negative reviews but glad we stopped. Service was fast, employees were friendly, and burgers and fries were very good and food came out hot. No complaints. Would stop here again. read more

Slow as hell(we waited over 15 minutes to get our food) and when we did my girlfriend's onion rings were cold, my burger did not have mustard on it, and my order was not What-a-sized. We have had multiple bad experiences at this location stay away!!! read more

My father and I went here for lunch. The cashier was very rude because we had a disagreement with her mother prior to ordering. When the manager came out she started being even more rude. That's just terrible customer. Even after we said let's just forget about and move on, the manager continued to mumble out loud. We decided to leave for fear of them doing something to our food. Terrible people and service there. read more

Went here for breakfast after stopping at Buc-cee's for gas, big mistake. Not only did we wait over 5 minutes since the guy @ the register (manager most likely) had to get cash...Didn't even bother to ask if we were paying with a card, and there were other employees that didn't even bother to take our order either! After that we waited 15 minutes for our food. Just normal breakfast items, and to top it all off the guy charged me for a chocolate shake!! I mean seriously? $2.25 extra, I mean why the hell would you push the shake button during breakfast, let alone when I ask and got a chocolate milk that was included in the meal. And bonus didn't even have napkins so they gave us those prepackaged silverware with those hella thin napkins. Called and left a message for the RM to call me, but I highly doubt they will. Corporate will be hearing about this since I'm not the only on with the horrible service. read more

Have been to this particular Whataburger twice first time we waited and food came out cold, took it back up but had to interrupt one of the employee's personal visits from whoever he was. Took so long for it to come out husband had already finished his food. Went back up again, waited in drive through line around 10 minutes at the speaker and never even got order taken. In both of these instances they were nowhere near busy enough to justify this, maybe 2 or three other people there. Went to Whataburger in Kaufman after this, which was way busier, and got much better service. read more

been on a no carb diet for 7 months. Used to eat at Whataburger about 3 times a month at least. For our anniversary jan. 19 we splurged and went here. Never again. I blew my diet for this?? Meat patty was so small and had no taste. It was all lettuce and onions. Hubby got a double meat double cheese and the patty looked like a single. And charged 75 cents for each piece of cheese. He ever tosses fries but these were awful he said. read more

Got a semi-complicated order at 10:20ish after getting off work myself and looking forward to whataburger. Asked them to put one kind of cheese and mushrooms on my sweet and spicy bacon whatever, and I guess they didn't like that and put a few fries in my meal that were not cooked at all. read more

Worst Whataburger I've ever been too. We ordered a combo meal with no veggies or sauce just meat , cheese , and bread. Should be simple? No. First they put mustard and veggies on it. Then we went back for the 2nd time and reexplained to them to please not put any veggies or sauce on it. They ask us to pull up to the 3rd window then this guy hands us our order and we saw an extra fry in the bag too but then we look at the burger and their is now jalapeño and more veggies on the burger so for the 3RD time we had to go through the line again and a kid walks out to us and says "I don't know what to say about this just here..." And walks away. Horrible customer service and not very intelligent either. read more

IF AN EMPLOYEE CAN COME OUT TO A CAR EATING AND ASK WHAT THE PEOPLE ORDERED, EITHER YOU'RE EATING SOMEONE'S ORDER OR YOU'RE JUST TERRIBLE AT CUSTOMER SERVICE! If I could give them half a star, that is all I would give them because they did get our drink order correct AFTER they asked what it was a second time. We used the drive thru because we were stopping on the road. There were 7 cars stacked in the drive thru. They were taking orders and money and then having cars move up and over to the right. There were 4 cars to the right, 1 in front of us and 1 behind us. It was not lunchtime! They were just slow with pitiful service. We watched for at least 15 min, because we're stuck with cars all around us waiting, while they came out to cars to ask what they had ordered. Then when we finally moved up, we were asked TWICE what we ordered and STILL ended up with a completely wrong order. The only reason my husband doesn't complain is because cars was starting to stack up behind us and we had to get back on the road. He ordered a sweet & spicy hamburger meal and ended up with two bacon cheeseburger meals. Evidently it was not good bc he ate half the fries and some of the burgers, after I combined the two and then just decided he would get something from Cane's when we stop for me in Shreveport. MANAGEMENT ON DUTY AT 1130 ON NOV 27 NEEDS TO BE FIRED OR EITHER THAT MANAGER AND THE EMPLOYEES NEED ADDITIONAL TRAINING IN CUSTOMER SERVICE FOR A FAST FOOD ESTABLISHMENT! read more