Terrible Chipotle location. If you say you're open until 10pm, have food available until 10pm. It's 9pm and they're out of almost everything. No sweet or unsweet tea and no other lemonade drinks whatsoever. They're annoyed we're here. read more

Chipotle Mexican Grill - No tea - Mexican Near Me - Terrell, Texas

Worst customer service mangers or person in charge is terrible doesn't acknowledge customer trying to ask a question.. Mobile order was supposed to be ready at a certain time i tried asking them 15 minutes later and they had no idea about my order even though i showed them the receipt they tried to tell me it was probably the wrong location even after i showed them i was at the location my gps was telling me (shown in my online order) she then rolled her ugly as*eyes and told me to get in line and place my order there... what's the whole point of a mobile order if i still have to wait in line and order 30 minutes later read more

12-28-2025 7pm It been 2 years since I have stopped at a chipotle to eat and It hasn't improved The tables are nasty. We had to clean it ourself The prep area is filthy and riddled with cross contamination. I worked in a taco restaurant in the 90s and if owner saw the state of this place he would kick everyone out and make the staff sanitize it from top to bottom. I miss the 90s The cook area is filthy. When we entered the traffic was not much and when the serving line was empty the staff played with gloves or chatted. Never wiped down a surface the entire time we were here May try again in 2 more years... maybe read more

the lady who took my order didn't know much English, and when I asked for the salsa which is the diced tomatoes she gave me a heaping serving of chimichurri, and when I asked for the liquid queso she gave me shredded cheese. I expect a refund and please don't go here when forney isn't much farther and has better service read more

Chipotle Mexican Grill - Mexican Near Me - Terrell, Texas

I did a mobile order at this chipotle today. I went in and got my bowl and left (never checked it, because on all of the receipts on the packaging it says the correct order). I drove 30 minutes home and opened my bowl to steak, white rice, pinto beans, and sour cream. The complete wrong order. I have attached what I was supposed to receive. How on earth do you mess an order up that bad? At least they got the sour cream, rice, and beans right, I guess. That is absolutely infuriating when I just paid $14 for the wrong bowl. WOW! Terrible service. read more

Chipotle Mexican Grill - This is what I ordered. - Mexican Near Me - Terrell, Texas

You guys are out of chicken and refused to make some more but don't close for over 2hrs. That's odd never heard of that must just have lazy workers that don't value their customers. After a long day and not wanting to cook my family thought we'll come to this location but never again. read more

I ordered on the chipotle app to ensure my food was ready by the time I arrived. I then drove home, about 40 min away. When I started eating I realized they forgot to add the chicken so now I am eating a veggie bowl. Next time, I'll have to open my food to ensure it is correct before leaving. it is not worth driving back 40 mins to get the one scoop of chicken. read more

Incompetent would be an upgrade. Every time the heavy set middle aged Hispanic works there, it like she annoyed or willingly ignorant on how kids meal work. You're allowed three sides and yet every SINGLE time I have to argue the side that are allowed and what the app allows to be ordered. And it happened again today, had to hunk my horn to get them from blatantly ignoring me waiting for them to return to the window. Because one of the side was missing, yet again, and didn't ask what drink I would like for the kid meal. She just handed me an apple juice and at no point did I say what drink I would like. read more

Hoy en particular no vi amabilidad en los empleados, con mala cara y actitud prepotente. Aunque ya escribí anteriormente en una encuesta mi experiencia, me gusta escribir aquí también para que otros clientes que pasen lo mismo y no permitan que los menosprecien. Tuve una muy mala experiencia con la cajera, que aunque ella era nueva la peor fue la que estaba entrándole. Me cobraron un side por equivocación de salsa que pedí por separado. En cuando me doy cuenta regreso a decir a la cajera. Entonces la que era talvez manager con una cara de arrogancia ni siquiera voltea a verme y le da el dinero a la otra chica que se equivocó y con tono burlesco dice es solo 1.55. No piedieron ni disculpas al contrario me hicieron sentir que exagero. Y eso me molestó No creo que me den una ensalada si me falta ni 1 dólar. Groseras y mala actitud No es el dinero, no entienden que no puedes tener ese comportamiento con un cliente. Yo jamás falte el respeto y no me gusta los cobros extra. Y si compramos al menos 4 veces a la semana en este lugar. Y en otro restaurante llamado salad & go. Ojalá sus empleados solo hagan su trabajo. No te burles de los cliente, si te equivocas no cuesta nada pedir disculpas. No hay peor que empleados que creen que hacen el favor a clientes. Además ni me había quejado de los chips que muchas veces los dan rancios, y es porque mezclas chips nuevos con viejos. Ojalá y pongan atención en esto. Y la carne aveces tiene mucho pellejo y está un poco quemado. read more

Chipotle Mexican Grill - Un poco pobre el día de hoy - Mexican Near Me - Terrell, Texas

Chipotle does not care. Don't waste your time. They responded to my review and encouraged me to reach out to someone that would help. Thinking it might actually help and they were willing to do something about it, I wrote them. They offered me 250 POINTS. That's worth about 1.50. Absolute clowns. read more

I had went today w my bff to this location for the first time. Pretty busy. And we get to order and my bff is allergic to cilantro. And she ask if she can get plain white rice. And one of the cooks said no right away and shaking her head constanly. Ive always ask for plain rice for her and for the cook to tell me no on plain rice, made her not get rice on her burrito. We always ask in other stores and they always say yes and serve her white rice. This is so wrong. No matter how busy you get or what reason you give. Is wrong read more

horrible service, forgot my drink and then gave attitude. she started at me for 5 seconds when i told her the drink and got mad.

Got the Al Pastor Bowl today It was very disappointing. Servers were skimpy on the amount of food. I was here last month and was served nice amount of food. I also repeated I wanted NO hot spicy food or salsa. I was told the Al Pastor was not spicy hot. well, it was too hot for both of us. Please management, can you let your workers know that it is OK to Smile and be Nice to the customers. read more

Food Tastes good. Poor poor management. Two young ladies are working hard to keep up with the long line and takeout orders. Give these ladies a raise! They were the only two employees I saw while standing in line for 30 minutes. BAD MANAGEMENT! This is the location in Terrell across the road from Buccee's read more

Chipotle Mexican Grill - Sunday night, it's busy, but no one is bussing the tables. Two ladies are working hard to keep up with the long line. - Mexican Near Me - Terrell, Texas

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Lady had no more chicken in the bowl and tried to grab the scraps of it and said that was a full scoop when I asked for more chicken, stingy in rice as well. Then I cleared told her I wanted cheese and lettuce and she said I didn't, expected her to open bowl again but no she just gave me a side of it which wasn't enough. The people here do not listen and horrible service, will definitely not recommend this chipotle to anyone, I honestly just want my money back. If there was a half of a half star rating would put that. read more

I order a chicken bowl to go around 5:35pm. Finished the bowl approximately around 6:15pm. Stomach after feeling sick 30-45min after finishing the bowl. Went to the rest 3 times within 30min. Not coming back to this location ever again. read more

Horrible service the kid at the front with a face full of acne plays around to much and always pours little to any amount of anything you ask for. Not once but several times I've been. Skimpy!!!!! read more

Chipotle is skimpy by design but this location sets the bar high. If my kids weren't starving I would have walked out. Just some chicken crumbs is all I got. Won't be back. read more

Y'all have lost your flargin nuggets!!! Stopped in for a bowl, ordered the "Garlic Gaujillo Steak", not knowing its $2 more than regular steak at a cost of $12.35. Ordered extra meat and it was $6.80 extra??? So ok, that's what I ordered and it's almost $20 for the bowl. "Would you like chips, drinks etc with that?", ummm no I can't effn afford after this ridiculous priced bowl. Let me review the Gaujillo steak. Have you ever seen a dog food commercial and they say "real beef bites". That what this non sense is. It's disgusting! Stick to their happy dead free range chicken. read more

I went there last night around 7:00. I ordered two burritos, one steak and one chicken. The amount of food was very skimpy! They were out of both types of rice. The worker tried to scrape the container and then stopped. An entire pan of fresh rice was right behind him. Since the amount of rice was about the size of a silver dollar I ask if he could put more rice, maybe some of the fresh rice? He put another small spoon full and acted totally annoyed! Now he was staring to make the chicken burrito. I said right away I wanted him to use the fresh rice instead of scrapping the pan. He did. Very little chicken! I have been to Chipotle all across the country and it's sad that the chipotle closest to my house is so terrible. I won't be back! read more

MAKE THE DRIVE TO THE ONE IN FORNEY Walked into a dirty environment with trash on the floor. I walked right out. My husband ordered anyways. It was 9:30 and they had "run out" of chips and queso. My order was covered with aluminum foil, the soft kind. When I opened my order up at home, they had given me minimal steak in my bowl. I had to throw half of my steak away due to it being hard and not edible. Such a disappointment. read more

This chipotle out of the 20 i been to in the usa is perfection. Perfect portion but enough where management wont be beaching. They had orange bell pepper . Customer service decent. Great location too. read more

I am beyond disappointed by the lack of customer service and dismissal of proper food handling practices. Our order was undercooked, under temperature, and our chips were stale. After we brought this to the managers attention, Julie, she disregarded our concerns and barely refunded our purchase. I definitely will not be returning. You can forget proper management etiquette. read more

This the disgusting batch of guacamole they gave me and when I asked if they had a fresh batch the guy said yes and that he would be right back! And then a lady came up to him and told not to get it!! She told me that it was just the color of the avocados they got. And they still put it on my bowl!!! Worse service!!!! And lazy workers read more

Chipotle Mexican Grill - Expired guacamole - Mexican Near Me - Terrell, Texas

The workers are so rude. You can see miserable written all over their faces! Attitude just because I asked a simple question lol

This review is for the store located on Renner road. The food was ok. I ordered a veggie bowl which comes with guacamole. They charged me an extra $2.60. I only checked the receipt once I got to my work. So, check your receipt before you leave. Their goal is to make money rather than provide good customer satisfaction. read more

The Chipotle in Terrell tx is trash. I can't believe it. I usual have a delicious bowl. First my order was wrapped in foil instead of the usual wrapping. They were out of sofritas and romaine lettuce. Instead they had spring mix, like really. And it wasn't cut. My rice was over cooked. It was not good at all. Do not go to this location. I'm so disappointed. read more

Chipotle Mexican Grill - My order wrapped in foil. Like really!!! - Mexican Near Me - Terrell, Texas

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quite literally the worst service i've EVER experienced in my life. the food was cold , the service was AWFUL. everyone was lazy and just standing there like they're confused and moving like sloths. steak was ICE COLD and they acted confused... like do your job??? it was awful and everyone that worked tonight should be fired or wrote up. absolutely unacceptable. i stood in line for 30 mins. the worst chipotle ive had and the worst experience ive ever had anywhere ive ever been. the place was also extremely dirty. it was disgusting. read more

So glad we stopped here: the food is fresh and delicious; service is efficient and friendly; the restaurant is clean and organized; and the GM Michael is awesome. We sat outside, and he came out to check on us, getting us more napkins and water. We appreciate him making us feel valued and that we had a good experience. We will definitely return when in town again. Thanks, Michael! read more

Chipotle Mexican Grill - Delicious food & efficient, attentive service. Michael, the GM, is positive, friendly & works hard to make sure customers are taken care of. - Mexican Near Me - Terrell, Texas

Food was really good and the girls helped me as it was my first time. Brought over half home. Just a problem with keeping eating areas clean and fountain area clean. Had to ask for someone to clean our table and that is the only one he cleaned. Had several people just standing around so it wasn't like they didn't have time. and wasn't that busy either. Might try it again read more

Not very well maintained, the food looks old and there's trash everywhere. Cockroach on the floor of the bathroom.

So sick. This place is pathetic. Traveling down the road, might be good. Oh dear God. Just don't!! I've been sick since Tuesday. I won't even be going to my local chipotle anymore:( Bad management, bad employees, terrible bad food! Ugh *** read more

The family and I have eaten here quite a few times and the food is spot on for a Chipotle. The service is really good and the workers are friendly. Note to Chipotle corporate the new queso is so awful and tastes funky. I appreciate the effort and what you were trying to do by keeping it all natural but it's not good at all. read more

This location needs new leadership. We decided to come here a third time (after two mediocre encounters) and it was an even worse experience. Nothing was ready and half the staff was standing around chatting. When we asked for a steak bowl, the gentleman behind the counter indicated some steak was ready but someone would need to cut it up. Since no one was in line behind us, we said we would wait. Clearly put out by this, the kid reluctantly started cutting up some steak. Then, no bags of chips were ready, followed by no sweet tea. When we asked about the tea the woman behind the cash register said it would take 30 minutes to make some. Didn't offer to make some - just left it at that... So, we moved on to get a fountain drink and they told us there was no carbonation - it needed to be reset. In the end - they are simply not interested in providing any services to patrons. Save your money and go to a different location if you're dying for Chipotle. read more

Food was hot and ready when they said it would be, and shout-out to Daniel who made all our bowls perfect!

This place is very good and consistent. Go see Maria the cashier. She's awesome. Very nice and helpful.

Wow!!! This was the cleanest most professional Chipotle I have been to! Service was welcoming accommodating and awesome! This was a take out order and when we heated it up and had dinner........ it was better than any order I have had!!!! Great job guys/gals!!!!!! read more

Its chipotle. It's a great, somewhat healthy fast food option. I usually get their salad with chicken. I've never been disappointed unless they add small amounts of lettuce, but if that is the case, I just have them add more at the end. read more

Doesn't look like much but I have always loved off beat looking restaurants. This one wowed me. Food was superb and service was fantastic.

Food is great. Experience is subpar. A 5"4 male employee with a mediocre mustache and hideous (unprotected) "man bun" has relentlessly made fun of my sister and I while ordering the past two trips to this location. His attitude makes this Chipotle location one of my least favorite places in the entirety of Texas. Someone needs to tell him to cut the attitude. And the man bun. They're both awful. read more