Service is very, very slow. Don't know if it is understaffing or lack of efficiency. Has been going downhill for at least a year. Location is great. Food is well prepared. Got to get the drive thru worked out. Better to go in if you can. Dining area & bathrooms are usually kept clean. read more

Good luck getting any food from this place and if you do, better take the day off. They take forever to make food. I don't know what's worse the drive thru or the dinning. Almost 45 minutes in the drive thru. read more

7 days later, after filling out a form online asking for a call from someone, still no response. Or refund. At this point the business stole my money, the offer for a "free meal" if I asked for a manager is ridiculous as my food wasn't bad or wrong, I didn't receive it. I gave them money with nothing in return. Extremely disappointed for a corporation this size. Or any company or business at all. I can't steal and walkout without paying... how is it legal for me to pay and not receive what I paid for??? read more

This is one of my favorite Whataburger locations and today I was highly disappointed in the service and treatment of one of the employees there. Please be sure to ask the customer if they want their change (even if its one penny, which it was for me). I get the penny shortage, but you, FERGIE to be specific, do not own Whataburger, nor do they train you to speak casually to customers as if you are in a middle school math class. Lets pull together team Whataburger and do some retraining. She's young and quick, but the nasty attitude and passive aggressive behavior absolutely should not greet me at the window ("I can give you your penny if you want"). Leave that at the door. People drive from all over for the menu at Whataburger. I do not need a rude, self entitled, young lady who does not want to listen or exude professionalism ruining my enjoyment at this location or any other Whataburger's'. Thank you. read more

WORST WHATABURGER I BEEN TO! I waited for my food for more than an hour and I did it through the app and my food was never given to me I had to get off and it still wasn't ready the cook was rude when we said we needed our fries she did not want to give us our fries and manager has to tell her to give me fries they need new and more workers!!! read more

HORRIBLE. Take forever & give you food they already returned . Managers are unorganized and they need a new team leader as well as workers DO BETTER !!! read more

Service sucks they need to have more people working at once. Forgot country gravy out of my order and then was told they weren't going to make it not very happy with how their management puts the rush on two or three people. read more

Horrible service DO NOT come to this location I was in a rush and expected my food to be out quick instead I sat in the line for almost 30 minutes and they gave my order out to another car. Highly disappointed, horrible experience. read more

Quick and fast and staff is nice especially Sabrina! Definitely need to hit the right time or it will be crowded

Referencing the location at 905 N Loop W, Houston, TX 77008. On August 28, 2025, at about 6:04 a.m. (four minutes after the posted 6:00 a.m. opening), I entered through the unlocked dining-room door. Inside, I saw a woman in a blue shirt (Aleshia) taking drive-through orders, two cooks in the back, and an employee sitting in the lobby who appeared to be off the clock. After a brief wait at the counter, Aleshia finished the drive-through order, looked at me, and asked, "How did you get in?" Before I could answer, she repeated, louder, "How did you get in?!" The lobby employee interjected that the door was open. Aleshia then told me, "We're not open. You have to leave." I stood there a few seconds, looked at the lobby employee and smiled, then turned and left. read more

This location is a freaking joke . Drive thru didn't know they offer hot coffee but someone promoted him they do , he was so confused about everything , I ordered a medium coffee medium fries and an apple pie. The guy was continuously being promoted by so done in the back , I had to repeat my order 3 times, eventually made it to the window and was given barely warm decaf stale coffee, was told they never gave sugar, and he completely forgot to give me creamers which I had asked. They apparently don't carry stirrers so I had to ask for a straw! They forgot to even ask about condiments! And completely forgot paper napkins ! So heres to the Texas pride ! SMH ! Horrible ! Don't waste your time and money here . read more

I received the worst service imaginable when I made the mistake of coming here last night. I go to the drive through and order my food. The person taking my order seems like she's barely paying attention as I can hear her laughing and having a conversation. To the surprise of no one, my order isn't even close to correct when I get to the window. I tell them about this, and they ask me to pull forward so they can make it right. About 20 minutes pass and I get sick of waiting in my car, so I go inside to se what's going on. I stand in the front for about 15 minutes before I realize that nobody's going to say anything to me. There are about 5 other people standing up front with me and nobody is being addressed by any of the employees, of which there were plenty. I finally flag down somebody and tell them what I'm waiting on. They say they will take care of it. After waiting about 10 more minutes, my patience completely ran out and I just walked out. That's right, I didn't even get the food I paid for. I decided that my sanity was worth more than whatever cold food they were going to give me anyway. To say I will never be back to this location is an understatement: I will make it my life's mission to ensure nobody has such a frustrating waste of time and money with some of the most hostile employees I've ever encountered. Stay away at all costs. read more

VERY terrible just incredibly retarded how i had to wait 23 minutes just for fries and onion rings and their cold! And they forgot our ketchup VERY wretched and horrible experience! read more

Small order and have been waiting for 20+ minutes. At first I was open minded and assumed that everyone makes mistakes. But this is a waste of time and something needs to change. Coming from someone who used to work in fast food. read more

Definitely in the top 5 WORST WHATABURGERS IN HOUSTON ! Save some time and pass by this location to the next. the place is nasty dirty on the inside, the employees don't care and looked dirty and exhausted. JOSH the manager (has short blonde hair) is thee ABSOLUTE WORST! He's rude, wouldn't let you speak as he rushed through the order and you can tell he hates his job ! My order was wrong and food cold after all his rushing. People were walking around is sleeping bonnets and i stood in line for 6 min before my order taken, the lady in front with the bonnet just stared at us. Then waited another 11 mins for the order DO BETTER MARIA Q read more

Need to shut down 24 hour service. The line tonight to the order point was 5 deep & didn't move for over 4 minutes. The post-pick-up line was 3 deep, and there were 3 customer beating on the locked doors demanding their complete orders. This was happening at 12:30 AM on a Sunday night. Service at this location has been on decline for over 2 years. read more

Found a hair in my burger. There's no coming back from that. If you found a hair in your burger, would you write a long review? I think your answer would be No, but I'll give credit to the crew members who were friendly and working hard to get orders out during a busy lunch timey hour. But hair in my food-just overshadows any other compliment I could make. read more

Had no mobile form of payment and all the cars that have been in line with us, have been sitting here for 20 minutes without movement. Terrible service... read more

All I can say is if you're having a bad day, don't be the greeter! I'm really disappointed to have to Yelp this negativity about this what a burger because it was my favorite one for the longest. I think I even yelped about it before positively. I asked for an extra hash brown. I received three she charged me for two one came with the order apparently because I got three altogether so the sista was just having a bad day all the way around. What kicked it off (as far as I know) is I asked for a darn cup holder. What did I do that for. When I gave her the card, she never responded so when she gave the card back to me, I asked again. Could I have a cupholder? she replies I heard you. I'm like well. You didn't acknowledge it so how else was I supposed to know you heard me. She closed the window then opens it up back again to give me a bag with the cupholder in it and my coffee (instead of just handing me the darn cup holder with my coffee in it) so you can just imagine what that was like.. yes, in a bag, over-sized cup holder spells disaster. I don't know if cupholders come in different sizes, but this was not a snug fit. What did I do wrong today besides wake up early to run errands and decide to go to my favorite Whataburger and get breakfast that's all and lo and behold. I was treated like a misfit from start to finish You won't have to worry about me Alesia P. (12-17 @9:24am) I'm going to give your Whataburger a break for a while. Take my business where it's appreciated. Keep doing what you do, you're looking good! By the way.. I gave a 1 rating because the biscuit and the hash browns were burnt, overcooked. I guess they were laying for me read more

Waited 30 minutes in line never got my food staff was so rude and didn't care felt like they wanted to spit and argue

GARBAGE!!! If I can give a 0 star I would they don't deserve one star. We ordered chicken strip baskets and the chicken were small and funky looking and definitely tasted like crap!! IF YOU LIKE WASTING MONEY ON THEIR CRAPPY FOOD COME HERE! read more

Did I step into the twilight zone? I just paid $36 of my last hundred dollars in the bank to buy Whataburger for me and my fiancé. We're supposed to be hitting the road today again for the 14 hour ride back to New Mexico from Houston and getting a good start with a good meal, (from a place in Texas that we love )usually is priceless, usually. Well instead of having a meal waiting for us as I had seen on the confirmation screen which confirmed they took our money and there should be sandwiches waiting for us at the Whataburger however when we got here there was no way to pick up the food and when we finally talk to a manager she said to find the number on the app for customer service and call them for a refund but I asked her if she could help me find the number and she said," it's on the app. " read more

Whataburger - Closed due to grease trap vent cleaning ... - Fast Food Near Me - Houston, Texas

What is up with this place? Employees here need more training on flipping burgers? 30 minutes waiting. It's 9:15pm I've been here since 8:45pm. Geezus Christ! Ya dumb and slow. Deadly combination. Bad Bad Bad, I hope they all get fired! Starting with the manager who apparently doesn't care about losing business. read more

Whataburger - Waiting for 30 minutes now - Fast Food Near Me - Houston, Texas

The worst whataburger! Mobile ordered for drive thru pick up, sat in the second lane for at least ten minutes, went inside, waited another ten minutes and then got the order wrong once I received it 20 minutes later. Why did I pay for the bacon burger to get no bacon on it? Not even a sincere apology. Whataburger has gone downhill. read more

A Houston classic. My favorite food chain in Texas. This location is ok. The employees always look tired and overworked. Someone was getting arrested when I pulled up, but that's not unusual. If you want the key to my heart, get my favorite meal: #1 no cheese, grilled jalapeños & grilled onions with French fries and a vanilla shake. read more

The food here is always nasty. I love Whataburger & have no issues at other locations but this one in particular is just poorly ran. Also feel the need to point out one specific occurrence I had. I placed an order in the drive thru. When we pulled up to the window they asked us to pull forward as usual to wait for our food. When the disgustingly rude girl named ABBEY brought out our food we asked if we could please have some ketchup & she REALLY said " you gotta go inside & get it" and just walked away. Since we have no choice at that point, we pull around and the inside dining area was CLOSED! Dumb people working here. read more

Not the kind of service/appearance you would want from this Texas favorite - slow, unkempt, and overall not very appealing. Fortunately, the food is good and I haven't had any issues there, but I guess the busy location here is hard to keep up with. read more

They should not have people working the window that have such a rude demeanor and attitude.

Might be some of the most intellectually challenged people I have ever had to deal with. Every single time I come here (through the DRIVE THRU) I have to wait 10+ minutes and my order ends up being wrong LITERALLY 75% of the time. read more

Received excellent customer service coming here at night. Food was perfect No mistakes

The people who work here at night are actual idiots. Waited over 1 hour for an online order. Ridiculous.

I absolutely hate that this is the closest whata to my house YALLLL SUCKKKKKK! Timing, food quality, workers! Keep driving! You'll wait 8 years for your food fw these ppl! read more

This is by far the worst Whataburger in Texas. Pleeeeasee read this and fix it. It's right by my house and I'd love to keep going. Just got breakfast: hashbrowns are hard Bd so greasy I had to throw them away. Do you know how hard t It's to do?!. I tried the ranchero biscuit.. not knowing u put salsa on it, pretty gross. Buisuts here are always gross. Last time I got chicken biscuit and threw most it away. No chicken, just batter read more

Food is ok like all locations, employees are just playing around, lobby is full, drive true is stupid pack, and employees are more concerned about what they can buy online(they are on the cellphones) . Place order online and is been 20 min additional from the time that food should be ready. They star making order after I ask for it.... read more

I have eaten at Whataburger since I was a kid in San Antonio, and this particular Texas family operated restaurant is on par with others that I have eaten at...here I have found that there is consistently good food. My wife's meal and mine came out freshly cooked, both the burgers, fries, and onion rings. This is a Texas institution, long surviving, and always a good location for a quick meal. I also like that the calories are posted on the menu board. read more

Taking the time to write this review because the service was impeccable and I got my food in a very timely manner. The highlight of my experience was my cashier, Quintin better known as Q. All my evening whataburger experience in the past have taken forever, so appreciated the timeliness of the food delivery and employees that served me. read more

i'd give zero stars if possible!!! this is the worst whataburger i've ever been to. the person that took my order at the drive thru was rude and short with his words. the cashier was kind i'll give him that. I then waited (next to the line that was flowing normally) for THIRTY FIVE minutes for a single taquito meal. the hash browns were burnt and the taquito was tiny. I won't be coming back read more

Whataburger - Fast Food Near Me - Houston, Texas

Actually, I don't like reviewing fast food places, but out of eating here for over 40 years, it's due. I grew up eating Whataburger, and I eat at this particular one. I have found that they are very consistent. The burgers come out just as ordered, and they are always good...not as good as a Lankford's, but always freshly cooked and tasty. Yes, you wait a few minutes, but that's because it is made as you order it. read more

This is the Whataburger where I ate after celebrating the greatest moment in Texas history - game 5 of the 2017 World Series. I can't ever say anything bad about this place. I was sliding across the filthy floors to the urine/feces smeared bathroom and I couldn't help but think of how the Dodgers blew both a 4 and 3 run lead that night. As I proceeded to order my delicious bacon cheeseburger, I noticed a mop and bucket on the floor to clean the most disgusting floors I've seen in a public building in Houston. Unfortunately, when we left the bucket was gone and the floor was horrible. But fortunately not as horrible as Clayton Kershaw in game 5. As I went to get my drink, I noticed that a few of the soft drinks choices weren't available. But the memory of our first World Series in Texas still tasted sweeter than my 64 oz. Powerade Mountain Berry Blast which doesn't go well with hamburgers and fries but is loaded with electrolytes which you need in our absolutely horrible Houston weather. As I noted in my last review, the behavior of this Whataburger is going to wear off on its Chick Fil A neighbor. I saw a sign posted outside CFA that said they are now serving mixed drinks, so I'm sure they will be converted to a Hooters by summer. Not a good Hooters, but one with really fat girls. But I digress. Embrace the grit at Whataburger. It is worth the memory of watching Derek Fisher cross the plate in our walkoff win against the Dodgers knocking the Battle of San Jacinto to a distant second on Texas' all time greatest days. Go Astros!!!! read more

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Sooo good ! I had the avocado burger combo. Fries for perfect. Very tasty. Can't wait to go back to Texas and have more.