Passing through Big Spring on our way back to Denver we stopped at Whataburger (my first time). The food was quick, hot, and excellent! But the best part was the manager. She went WAAAAAAY above and beyond to make sure my 1st experience was a good one. Very kind and generous. Just wanted to shout out and say "thank you" and I appreciate y'all going the extra mile! read more

They filled a large order correctly and everything was very tasty. Nice, friendly staff too!

Great service! The woman working the drive thru was very nice. The food tasted great and we did not have to wait very long.

We have never had an issue with this Whataburger. Everything is always great. One of our favorite fast food go to.

Cashier asked a cook to help undo the coins that were rolled up. Touched all of them opening it and didn't switch while going back to handle fries. I told him change his gloves what's he doing? read more

I asked for really hot fries, which I received in the drive thru. However they were delivered while there was a car ahead of me at the window. It was a full 5 minutes before that car received their food and moved. So the fries were barely warm by the time I left there. I highly recommend you ask a car to pull into the parking lot if it is going to take long serve them. Or at least wait until I get to the window so the fries will be hot. Good grief. read more

Great service in the morning as I'm a regular. Try the biscuit sandwich. Always ask for condiments and drinks...very thoughtful ppl

If you're from Texas...you already know!! It's Whataburger, what else is there to say!?!? Over all this place is consistent and good. Except for the occasional hit or miss. My only real complaint about this location would have to be their SMALL parking lot/drive thru area. While this town is small, so maybe that's the reason for the pour design, it is on a significant highway (Hwy 87) that runs north and south from about San Antonio to Lubbock. So with that fact alone that brings them traffic, not to mention oil field traffic. Other than that fact, you should be safe with your choice here. read more

Wow! This was chaos! Ordered our food online at 7:53pm on a Tuesday and our food was not ready until 8:25pm. Fries were hot but the burger was COLD! It had been sitting for a while. People were waiting everywhere and weren't happy. It was a very uncomfortable situation. We were in Big Springs for a high school volleyball game. We love our Whataburger but we won't be returning to this Whataburger again. read more

Decent fast food Nice staff Relatively clean 3.5/5 We stopped by here on our way back to Austin. They messed up my order. However everything else was up to our expectation. I would chose Whataburger over DQ and some other competitors. The burger is okay and chicken tenders are decent. I've posted some pictures for y'all to see and judge :) read more

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Driving thru from New Mexico and this familiar place was inviting. This is an older one in the old A frame building. It was a bit smaller but clean. The have no booth tables in this one just a collectionf tables and chairs. The food was on par for what we have come to expect from WB and the service was good. Glad we found it this far from home. read more

Food is good but service is always a hit or miss. They use Favor for delivery service but they don't always deliver your order, so you're out of food AND money. read more

Burgers aren't bad, whataburger is whataburger always the same never as good as in n out...

This place is a joke. Don't waste your time unless you want to eat a cold burger that you waited over 30 minutes for. There was so much staff that they were bumping into each other, yet no one could get anything done. This place is so poorly managed, employees arguing with each other, everything was so bad. Just don't. read more

Food was good. Service was good. However I take huge issue with them having a 'mandatory mask' sign on the door but do nothing to enforce it. I asked if they get a lot of these dipshits in, and I was informed that one is an employee. Woooooow read more

Whataburger - Mask violation - Burgers Near Me - Big Spring, Texas

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I think it is such a shame that our local Whataburger maintains a 2 star review average. The burgers are as good as any other Franchise but the Service (which falls back on Management) , is ridiculous. Although when driving through you notice so many Employees in the kitchen that they're bumping into each other, no one takes charge. total mass confusion and my order is usually sitting on the counter getting cold. I've pointed it out twice and once was told that it was on a warming tray which was a total lie. read more

bad, took to long , i waited 40 minutes for my food. bad service i needed to do hw but i can't anymore because they took to long. read more

Whataburger - bad - Burgers Near Me - Big Spring, Texas

I had a handicapped person with me we couldn't even park in the handicap spot because pest control had taken up all of the handicapped parking... I told the girl who worked inside and she said she didn't care they could walk!! Horrible customer service!! read more

I waited 30 minutes for a burger. My order had been lost. Food was ok at best. I expect better from Whataburger

Food is usually good, tonight we ordered a burger. After half an hour wait, I went to check on it. They had apparently lost the order. A manager apologized and brought it out about 5 minutes later. Apparently, it wasn't the only one they lost. read more

Don't understand any of the bad reviews!! This place was everything I want from Whataburger, the food was good and the staff was nice!

If you're in a hurry, don't stop here. It's now been 30 minutes, and we still haven't received our food.

I walked into this place after reading some of the reviews. WoW! The customer service I got was great. The girl at the counter was very friendly. I placed my order, paid and stepped away. The next family walked in and she was just as pleasant with them even though I would have told them to disipline their kid. No kid should act that way in public. After a few minutes a really nice kid came out from the back with a bag and called my number. He read back everything I ordered and then handed me a tray of condiments. I grabbed ketchup and was out the door before I started yelling at the other folks kid. When I got to the hotel, my food was still hot and fresh. The onion rings were still perfect! I am really glad I gave them a try. read more

Sucks worst service in town waited in line for 40 min then one of the staff came out and didn't even bother getting my order . Never waste my time or money there again. read more

Got my food order was wrong just by a little. Not really a big deal to me was an easy fix. But it was maybeeee luke warm. The cheese wasn't even melted on the burger. Just another failed restaurant. The fires were decent so finished those off and then left. Won't be coming back, which sucks since I literally just moved into town. read more

Don't know how to melt cheese onto a burger this is my 3rd time here and I've gotten cold cheese on my burger every time ... ordered a bacon bluecheese burger and they gave me a regular Whataburger with cold cheese and I told the lady I didn't order this and the cheese was cold then they give me the burger I want with the cheese still cold. Worst Whataburger I have ever been too in my life! read more

We stopped while passing through town, experienced great service, and delicious burgers. Kids loved the fries and grilled cheese. Jordan and I enjoyed the giant fresh tasting burgers! read more

I sat at the window waiting on food for at least 10 minutes. I'm guess I was waiting on the fries because they were hot and fresh. My daughter's burger was lukewarm. Mine was cold. Like so cold the cheese hadn't melted onto the patty because I'm not sure how long ago the patty had been cooked. read more

Even after doing an online order 30 minutes in the drive thru to pick up. Ridiculous and there is no out. Once in line committed.

I'm usually not a Whataburger fan but at midnight not many options, I must say I was thoroughly impressed with the service, the nice young lady at the drive-thru was very friendly. I accidentally passed the order kiosk without placing order but couldn't back up, she kindly took my order at the window and still got my food out very quickly. read more

Purchased a #13 and an avocado bacon burger meal and paid over $20 - this was perhaps the worst food I've ever eaten. The chicken was warm and the burger was cold, no flavor at all. I had to microwave my burger when I arrived home. This food was terrible! Don't waste your money! These employees are probably making more money now then before but the food quality should reflect that! I wish I could ask for a refund! read more

I went whataburger tonight at 9:50, I finally got to order at about 10:10. The line was moving fast until I got to the window. I sat at the window for a minimum of 20 minutes. After 20 minutes we only recievef our drinks and were asked to drive to the other side and wait for our food. We waiting another 10 minutes in a to go order slot. They finally brought our food out and we drive away to discover they have messed up all the orders and spilt buffalo sauce all over our fries. They also somehow forgot another half our meal. I will never be going back to this whataburger. The service is so bad and the food is not worth the long wait. read more

Worse whataburger I've ever eaten at 3rd time at this location and it's always something. Can't get an order right, cash registers always broke, incompetent and rude women behind the counter. No customer service what so ever. The young lady brought 3 different meals out to me which were all wrong. I know it wasn't her fault. At some point the Manager should step up. All around a disappointing experience read more

Worst Whataburger I've ever been to in my life. They are literally the slowest in the drive thru here. I waited 24 minutes for a chicken sandwich and fries. The girl at the window never even talked to me. Just handed her hand out for my card then gave me my soda. After waiting forever, she asked me what my order was. Like are you serious. I told her and then she finally turns around and grabs my bag that has been sitting there for 25 minutes!!! She then closes the window when I try to ask if that has been sitting there for over 20 mins. Thanks a lot Whataburger. read more

After our bad experience at the DQ up near Cline's Corners, the service and food at this Whataburger restored our faith in hamburger restaurants! We got the usual high standard meals---this time chicken strip combos. The chicken was crisp, the French fries hot and crisp, and the manager was going around waiting on the tables! That shows attention to detail! We'd go back---if it weren't so far away from where we live. A great example of a Whataburger franchise! read more

As we were standing in line waiting to order the gentleman and I use that word loosely that was in line in front of us. Was rude and complaining before he ever ordered. The young woman working the register was trying to apologize for the way he had been he wants up and makes a scene as I am trying to order then wants to speak to the manager which he did. I am proud how she handled herself and no one that works in customer service should have to be treated that way. You sir need to learn how to be a human being. All she tried to do was give you your tent number. Karma is all I have to say. read more

Wow I love whataburger but holy crap this specific one.... waiting over 30 mins for my order..... with no explanation what's going on! Go here if you want to wait til retirement read more

I went to Whataburger last night. The line was pretty long, but it moved fast. I ordered 2 cheeseburger meals and 2 chicken bite meals. We usually check our meals before we leave, but the line was already long and people were piling behind us, so we left. Went home & found out that we only got half our meals. We got all of our drinks, but only 2 burgers & fries. No chicken bites, and the kids meal only had the fries and the cookie. Called whataburger & let them know. The lady who answered the phone at first was pretty rude about it. Said to go back & when I said I couldn't, because I live near Forsan and it was already 9:30, she got an attitude & said "Well then what do you want me to do" then cut me off and told me to speak to the manager. Manager said I could go back and take my receipt and she'd give me the rest of the meal I was missing. Although I appreciate the manager handling it nicely, I'm not sure I'll be back anymore. It's always hit or miss and they can hardly ever get orders right. I understand it was a busy night, but this seems to continuously be a problem with Whataburger. Pretty disappointed. read more

Do not eat here!!! This is the second time we've passed through Big Spring and the first time we experienced really bad customer service where we could hear the drive thru attendant yelling at customers; however, we love Whataburger so we thought those same horrible people couldn't possibly still be working here, but now we can definitely say this is one of the worst places we've ever been to. Jennifer at the front was horribly rude when taking our order, then she got the order wrong on top of that and was rude again when we asked for the order to be corrected. Probably should've asked for the manager, but after reading other reviews it probably wouldn't have made any difference. In addition to horrendous customer service, the food was warm, definitely not anywhere near hot and the fries were burnt and hard. It's understandable that it's hard to find quality staff in a small town, but someone from Whataburger Corporate office should definitely go down there and either make big changes or shut this location down because it's an awful representation of the brand. read more

Passed through big springs on our way home from Dallas Texas , my family and I were far from let down with the service and food all 7 burgers were cold and two had to be sent back because they were made wrong, about 10 minutes passed until the one of the two new burgers came back, we got up to check on the other burger and they had completely forgot about it. As we were leaving a man entered the whataburger for the second time with his box of chicken tenders because he was sold just the box. There was NO CHICKEN!!! How do you forget that?!? Will never stop here again read more