Free Pretzel Day 4.26.26, we bought a cheese dip $2.49 to go with our free pretzels. Service: Cat was very nice even on such a busy day giving out free salted/buttered or unsalted pretzels. Will try their slushy or lemonade next time! read more

Wetzel's Pretzels - Menu 4.26.26 - Pretzels Near Me - Riverside, California

See all

Amazing customer service from Alejandro and Giselle they not only help me with the menu but also gave recommendations to me, they are excellent workers and the food was delicious and fresh!!! read more

Super buttery but like not the good kind of buttery it just felt ridiculously greesy. The service is really nice and fast and friendly. Ambiance is what you expect out of mall restaurants :) read more

Have you ever hit the bullseye with a dart? That's how I felt after todays visit. It's been a while since I've had this experience at this location so I had to come and give a shout out to all the busy workers today. Keep up the consistency and good work! They were hustling and getting those freshly baked golden twisted pillows out to all the smiling faces lined up. The original pretzel I had was fresh out of the oven. The buttery lightly crisped golden exterior encompassed that soft pull apart and chewy interior. When I thought it couldn't get any better oh yes it gets dipped in that warm cheesy sauce. read more

Wetzel's Pretzels - Wetzel's pretzels gone with the wind - Pretzels Near Me - Riverside, California

I saw a RAT run by INSIDE the store!!!! AVOID THIS PLACE!! I feel SICK thinking about it!! I was at the tiny door waiting for my food to be ready... and the man working didn't do ANYTHING!! I told the girl working on register and she just WALKED AWAY!!! DISGUSTING! This place should be shut DOWN! Who knows what else they are hiding... management should be ashamed... read more

The pretzels from Wetzel are always consistently good. They are soft, fresh and flavorful. The price for pretzels have gone off the wall, but their rewards program really cuts the cost. Pro Tip: Download their app and you automatically get a free pretzel. The Jalapeno cheese is the best, hands down! It has a little kick to it, but not spicy. You can never go wrong with their original pretzel w/ salt. Their pizza one is very good too! read more

Felt like a pretzel, was going to get a plain one, but the greasy, pizza one, with toasted jalapeños and pepperoni totally put me in a trance. I usually don't give franchises with basic items more than three stars, but that dam pizza pretzel with nacho cheese dip on the side was bomb. Of course I had to wash it down with a nice, cold sugary lemonade. I am sure my arteries and fellow yelpers will thank me. Great pizza pretzels at Wetsek's Pretzels! read more

Wetzel's Pretzels - a pretzel and a pretzel - Pretzels Near Me - Riverside, California

Sad day. I am a big Wetzel's Pretzels fan. But it seems like every time I come here it isn't a good experience. The employees don't appear to care about the integrity of the pretzels. I've come here on multiple occasions to find that my pretzels or bites were over cooked with black burnt crap on the bottom. I mean who likes a well-done pretzel??? Is that even a thing? I personally prefer my pretzel to be soft and fresh. Warm and kind of greasy lol And I like the regular cheddar cheese dip to go with it. I've asked for freshly made pretzels and bites hoping to get non-burnt baked dough. The staff can be a little snappy and rude at this location. For example if you ask for something fresh they will roll their eyes and have an attitude about it. Oh I'm sorry, is it asking to much for you to do your job? I love other Wetzel's Pretzel locations. This one sucks. read more

If I could give negative stars I would. Bad customer service by Katherine M. She was rude af and looked away as she gave me my pretzel like she was afraid to look at me face to face. No eye contact, rude af, and was giving nasty looks girl really grow tf up. read more

Ordered cinnamon pretzels. Girl had on gloves. Handled pretzels with gloves on to get cinnamon sugar on them. Then I paid. Handed money to girl with gloves on. I left but stayed to the side to watch. Next customer ordered food items. Girl kept same gloves on!! This is a PROBLEM. Why would you handle money (one of the dirtiest items around) and then go into handling someone else's food. Why wouldn't you switch gloves!!! SO DISGUSTING!!! You are putting those nasty gloves all over people's food after putting same gloves all over people's money!!!! Yuck!!! This is also a way to spread COVID!!! We will not be going back here, ever. read more

Had a great experience with Alexander. He was super helpful and explained all of the options to us. Hope to see him again soon! Oh, and the pretzels were delicious. read more

Just want to give a shout out to the wetzels team today for holding it down when they were slammed and the soda machine went out. Elley and Kamryn (I think that's how their names are spelled) helped me. They stayed calm especially when dealing with some difficult customers who were being less than patient or understanding. If you've never been to wetzels it's your basic mall pretzel place. Greasy salty and yummmm. This is not where you buy a picture perfect Disneyland pretzel, but boy oh boy do they hit the spot. I recommend the salted pretzel bites with caramel dipping sauce. read more

So I took my daughter to the mall last night and we usually have a meal there but due to a strict time schedule we decided to share a pretzel instead. It was between 6 pm and 6:30 pm. We were behind two girls that were asking for pretzels and the girl at the counter told her that they would be ready in 10 minutes. Since we were next in line we walked off and sat down. We just chatted for 15 minutes and then walked back to the counter. We could see them working the entire time. As I approached the counter the girl asked us what we wanted. I stated one pretzel please. Her response was, "it will be about 10 minutes until they are ready." I informed her that she said the same thing 15 minutes ago when we were in line and her next response was, "I did?" Ok obviously they did not want to make any pretzels. 10 minutes turned into 25 minutes and we were within sight of their store front and at no time did they toss pretzels on the shelf. I got the impression that they didn't care too much. Like maybe they would prefer no one bought pretzels at their pretzel shop. lol They didn't even have the courtesy to tell me they are sorry. She just looked at me with a blank look on her face. There were two workers that I saw. neither of them doing much. We (my daughter and me) walked away disappointed. read more

Worst customer service ever. The employees look like they could care less. I was super friendly and so was my friend but we were both treated so rudely. We both purchased Wetzel bits with glaze on top but they gave us a cup instead. It didn't bother me because i didn't mind having to pour it myself but the glaze was hard and thick... so now it seems i purchased bits to go... home and reheat. I suggest you go to Aunty Anne's or cinnamon bun on the first floor. Btw. Its was two white chicks who were rude. read more

Worst Customer Service Ever ! I Walked Up And The Lady Named GABY Is Starring In Her Own World Or Something And I Said "Hello .. Are You Ready? " And Looks At Me With The Ugliest Look And Said Yep And I Told Her What I Wanted And She Kept Staring At I Don't Know What Had Her Attention, & Had Such An Attitude, My God Get It Together ! Do Your Job Right And Learn How To Treat Your Guests ! read more

This was my second time coming to this Wetzel's Pretzels after being to others before, and the service was quick and friendly! I ordered a pepperoni twist with cheese dip from Karla and the pretzels were fresh and warm. I will definitely be coming back when I'm in this mall. read more

I don't know why I keep giving this bunch of rude people a chance. 3 times and they have been rude every time. Today I was treated so badly I left without getting my food. How can you pay the rent with this kind of help. I'm guessing not for long. read more

Rude rude rude!! It seems as if this place only hires rude employees. If I could give this place 0 stars, I would. My kid asked for a bag, and it was thrown in his face. Asked for napkins, they refused to give them. We also paid for a large and were given a small lemonade. When we went back to ask for our large drink, we were told it WAS a large all while another lady was walking away with what was clearly a large! The pretzels here don't even look like pretzels. They look like wads of dough. Do yourself a favor and stay away from this place!! read more

The go-to snack spot at Tyler Galleria! We've been coming here for years and have no complaints. Need more than that? How about they're consistently good and quick. Not everything needs to be so complicated. I don't bother with sauce of any kind though as that might put a different spin on things for me. read more

Wetzel's Pretzels - Pizza Bitz and original please :-) - Pretzels Near Me - Riverside, California

See all

Employees where rude told me to wait 7 min and I waited nicely and I even game them more time took them at least 20 25 min to give me my order she didn't even say sorry for waiting or anything very rude won't come again read more

Wetzel's Pretzels - Had me wait 20 min after she said they will be out in 7 suck a lier she seems she didn't like her job - Pretzels Near Me - Riverside, California

As an ex employee of wetzels pretzels I can tell you that the only things worth getting, are the things based off of the normal pretzels/bits (cinnamon, almond, etc) or the pizza/jalapeno pretzels. Dont bother with the pizza bites (pizza pretzels are over a dollar cheaper) or any of the big hot dogs (the dog bites are always fresher and taste better in general). Always keep your receipts if you go here with some regularity, they'll get you 20% off your order if you bring them back. Ask them to water down the lemonade about 25 percent, trust me. If the place isnt busy ask them if they wouldn't mind making you a fresh one or getting you a fresher one from the front of the warmer, on slow days they usually get thrown out anyway so they really wont mind, If its busy everything is gonna be pretty fresh anyway. Customer service wise always make it really clear as to what you would like because the naming of stuff is all similar (all names bitz, and all names pretzel) also malls are generally noisy places. If your order is wrong or the pretzels are burnt or something you can pretty much always switch it out with anything or get a fresh one. Otherwise refunds are slow and painful for both parties. Overall the customer service policies are lacking and employees dont have enough power vested in them to solve problems easily (pricing isnt consistent and 24/7 surveillance makes employees wary to bend rules in order to make people happy) hope this helps TLDR: it's a pretzel place, you give them money they give you bread, good bread. read more

Worst Pretzels ever! I went the the Tyler Mall with my daughters March 24, 2022. At around 4pm my girls were hungry. I bought them both Wetzel Pretzels - the pretzel pieces in the white bags. One daughter had the cinnamon ones. My other daughter had the salted ones. A very small woman with dark hair gave us the pretzels. Two pretzel pieces bags and one drink of Blueberry Lemonade cost me $20.19 The pretzels were so greasy that the bags were soaked with oil. The pretzel pieces were oily too. I was horrified but my daughters were very hungry so the pretzels were quickly devoured. Then they both told me they had a stomach ache! I wanted to complain, but the small girl who was alone in the shop was not very friendly and she was busy with other customers. Besides my girls were afraid to let me complain! They felt she'd get angry. They are 10 years old. I've purchased pretzels from that shop before a few years ago and the pretzels were not at all oily. The girl who sold us the pretzels must have known they were that oily because the white bag she put the smaller bags of pretzels in had a huge oil stain on her side of it! We won't go there again and I will complain. I just didn't want to complain in front of my little girls. read more

I like this place! Just for 5-10$ you can buy a great lunch! Pizza bites are incredible! I didn't like their lemonade, but they still have various soft drinks. read more

Thank You OVEN for the generous customer service 100/10 he was very kind gave his 100% effort

I come to Wetzel Pretzel for their Pretzels and lemonade. I've never once stood in the line expecting great customer service. However last night was the night that all changed. I had been having a rough day and came to the Tyler Mall with a girlfriend all the way from corona just for some delicious pretzels. Not only was the product extremely fresh but the service I received was note worthy!! Brittany helped me out last night and even though it was 8:30 and her shift was nearing the end she was extremely kind, patient and her smile brought a smile to my face! She made the drive to riverside worth it! So unexpected to be treated with such genuine goodness and professionalism! Way to go Brittany. Your small act of decency made my night! Keep smiling and thank you for your outstanding customer service! read more

I came here at 6:00pm, I got my order taken and given , as I walked away, I realized I wasn't given my receipt, also remembering their policy "if you don't get a receipt, your order is free, just as to speak to a manager". So I go back and let them know I didn't get my receipt and I'd like my "free order" as per the policy (that is in bold letters below all their menus). The cashier told me "oh here is your receipt right here" and I told her "well I already was gone, I came back to let you know I didn't receive it therefore my order is now free per you policy", the cashier went to the back to get a manager and the manager "Carla" (as she stated her name to be) came with an attitude and grabbed the receipt from the cash box and shouted "your receipt it is right here! Here take it!" And I tried to calm her down by saying "I understand that but your policy is if you give me my food, I leave, and realize I got no receipt, my order is free" she gave me an attitude and shouted once again "but I have it in my hand right here", I tried to get her a hint that she's being overwhelmed and making the company look bad with this horrible attitude and proceeded to say "this is your policy, please give me my free order" she distressfully did the transaction as told me shortly "swipe your card" and grabbed the receipt and left to the back, no words, no apology, nothing, I stayed standing there for about 5 minutes waiting for someone to say something and nothing happened. I mentioned to another worker, "is she coming back?" And the girl goes to check in the back and I can over hear Carla telling another person that was let into the back that had on athletic clothing on (casual clothes, no uniform) "that B**ch" and so I'm so forth...... so unprofessional, the customers behind me overheard everything as well and thought she was very unprofessional as well and they left. I ended up getting my receipt from someone else and I left. This is a very sad, unprofessional, and horrible way for "Carla" to represent "Wetzel's Pretzels", I look forward to hearing from cooperate and hire ups. read more

The food is typical as expected and it is good, but the worker wasn't the friendliest ever. He seemed like he hated his life! It's not my fault you are stuck here, be nice! He gave me my pretzel very indifferent and even said "have a good one" in the most insincere manner ever. He had the nerve to almost try and put my change in the tip jar! If anything I should take from his tip jar! read more

Most of their associates are a-holes. There is one girl though who is super friendly. She's the prettiest one. I like going to this place though because they fulfill my craving of cinnamon and sugar or the almond crunch pretzel with caramel. Its a fast place to go when I need a quick fix. read more

If i could give this place 0 stars i would !! This place is racist ! It's disgusting the way i was treated yesterday by your staff of the name Evelyn ! I asked for a pretzel with no butter salt only and she DID NOT want to make it for me . I saw her in the back shaking her head i heard her tell the employee at the cash register " well if she wants that she's going to have to wait" all while throwing up her hands and shaking her head !! I mean seriously if that's what I'm asking for why not just make it ? The lady @ the cash register then comes back and ask if i mind waiting i reply nicely with a no i understand I'll have to wait ( i come here all the time so i know they have to bake it fresh) she then tells Evelyn that i dont mind waiting again i see Evelyn shake her head smack her lips i mean seriously so unprofessional and i feel as though it was simply because of who i am that i was treated this was . I will be calling to make a complaint and calling corporate ! I do not appreciate the way i was treated here !! read more

Worst customer service, waiting 30 minutes for my order.... and not even a sorry or a thank you for waiting.....

I like pretzels, however, yesterday must of not been a good day for pretzels it made my stomach a little sick, maybe it was the wiener had a wiener pretzel take it from there! read more

Just visited on my half because I was craving a jalapeño pretzel. The employee was rude, and messed up my order. Typically it wouldn't be a big deal but I don't eat meat so the mistake wasted my time and money. Didn't even have enough time to go back and get it exchanged. Wish I would've kept the receipt so I could put down his employee #. read more

If it were possible to not give a star at all then that's what I would do for the Wetzels Pretzels in the Tyler Mall in Riverside!! They have very poor service. They were very rude. I witnessed someone come back because they said their Dog Bites were burnt. The girl in the front which her name was "Perla" told a guy in the back about the situation and he looked at the customer and said "Well they always come out like that." The customer said "But whenever I buy these they're never like this." You can just tell the guy was bothered and so then the customer said "Fine, I'll take them" and left. They made her feel uncomfortable and were rude about it with their facial expressions. The customer then left and they gave ugly faces within each other and another guy from the back said "Well, I was going to make them but okay then" .... You know this is the kind of thing that I hate. Don't be rude to a customer because it's going to come back and bite you in the butt. Wetzels Pretzels need to fire them. This is not okay, don't come here!!! A CUSTOMER IS ALWAYS RIGHT read more