There are amazing people who work here. I have lived a block away from this location for years, and I feel genuinely appreciated bu a large majority of the staff. That said, I was so offended by the guy working there tonight, I felt like it was important to say something.
I have been going here most days for years now, and I have seen this the particular cashier I saw tonight for awhile, and although I don't know what he is personally going through, the service I received from him tonight was beyond unacceptable.
I support by local businesses frequently and this exact cashier has never been rude, albeit not the friendliest, but tonight he went. out of his way to me to be rude.
I ordered my items and asked for a bag. He informed me they were still without them.
On a side commentary, it is completely unfair to him and the others that work there that you guys consistently run your inventory out, and that they are always without the same items that others in the area have, so this is a greedy systemic issue that has happened particularly after Speedway purchased the location.
That said, he not only was rude to me about the lack of bags, but when I apologized for seeming to point this out, but also asked him not to take it was if I were judging him, her continued to be overtly rude to me and made me feel like I was the problem. He went beyond being annoyed by a common complaint, and made it personal when I tried to diffuse the situation.
There is no excuse for being a jerk to customers. I am a NYer, and fine with tough skin moments, but, as the person paying for thigh services offered, I tried to make things understood and and still was treated very badly, this is not okay.
I will forgive someone for having a bad day, and if I didn't come across the way I intended to be interpreted, but I will not allow someone charging me for something to treat me badly, especially after trying my best to reconcile what I never believed to be my intention.
This person is not in the right place for this business, nor this neighborhood. If I should ever be treated this way again I will leave this establishment. entirely. As a neighbor, smoker and. frequent purchaser for years, I expect more from any business hoping to connect to its community.
I want to continue to support this location, but I hope two things happen in the process for that to continue:
1) Never allow your employees to treat anyone the way I was treated this evening.
and
2)Change your vendor structure or stop being so cheap about your inventory, especially your bags. You guys run out way too frequently, too often, for it to be a logistics thing, as your competitors in the area don't have. this issue.
Everyone should be treated with respect. I feel like I consistently do that. with your staff. How I. was treated tonight was beyond the call of duty for. rudeness. There should be. consequences for that. read more