Pretzelmaker is so underrated…read more I've had Auntie Anne's and Wetzel's Pretzels but nothing compares to Pretzelmaker. What stands out is that Pretzelmaker soft pretzels are fluffier and lighter, and have a better overall taste IMO. They are what I describe as "pillowy goodness" and they always come out piping hot! Pretzelmaker is located in the lower-level of the Moreno Valley Mall next to Macy's. Pro-Tip: Park in the lot between the Macy's and JC Penney stores. There's an entrance that leads you down a corridor closest to Pretzelmaker. Because the pretzels are made fresh to order, there is a bit of a wait time. But the wait is always worth it. My favorite items to get are: * Mozzarella Stuffed Pretzel Bites with Pepperoni (buttered, Unsalted) * Pretzel Bites The lady (owner, maybe?) who's been making the pretzels does a fantastic job kneading the dough and making these delightful bites! And -- shhh --- they are the perfect treat to take inside Harkins movie theater (in your purse, of course). Much more satisfying than popcorn! Pretzelmaker, you are simply the best and completely irresistible!

I came to Moreno Valley Mall the other day and decided to buy the mozzarella pizza bites on a whim…read morewhich ended up being the best decision i've ever made. Although I was the only one in line and ordering, the wait time was a little long (8ish minutes) but it was well worth it as it completely blew my expectations out of the water. It was fluffy and the cheese was delicious which when you combined it with the marinara sauce made a mouthwatering combination. When compared to Auntie Anne's or Wretzels Pretzels, it is superior in every aspect and its unfortunate that Pretzelmaker is located in Moreno Valley Mall as if it were located in a bigger location (like Ontario Mills or Galleria), it would be much busier and bring it a lot more attention then it's getting currently.

My delivery came fast and my food was still hot. I just wish they had a way to send you your ETA…read moretime

When your competitors inside a mall offer curbside pickup…read moreThe least you can do is accept phone orders I called at 6:33 pm Told the girl who picked up I'm on my way I don't want to wait Please have 6 plain pretzels ready for me I do this because you guys never have enough pretzels ready I arrive at 6:37 and you have 3 pretzels on display They tell me it's a 10 minute wait. How does any of this make sense if you are a business manager or owner? What if I needed a larger order? What if have to come in and pay upfront hours or a day before? Horrible business management I now understand why you are clinging to 3 stars

Staff are amazing- Pretzels are soooo yummy and the place is clean. Restroom are clean. The vibe…read moreinside is amazing. At least we go there once a month.

Man, ordered cinnamon pretzels, but only got sugar pretzels and burn …read more Order 4 all just sugar

Roshan, our bartender was attentive and friendly, really enjoyed his service and small talk, great…read moreguy. Definitely recommend

First Impression: happy hour Monday - Friday from 3-6pm…read more Location: right off the freeway with plenty of parking. Experience: I like to go to watch the games and especially during happy hour. The bj's beers are around $5 each with great appetizer options for a big discounted price. Our favorite items to get are the sliders, avocado egg rolls, and the personal pizza. We generally opt to sit in the bar for the happy hour, so the service is good and fast. It is bj's so the food tends to take awhile to come from the kitchen. be mindful of that if you're going to order apps and an entree Note: sign up for the bj's rewards to get points and free pazookies.

Store is real clean. Super nice employees. Specially David. He was quick and real helpful on what…read moreto get. Now I go every Monday to get my jalapeño hotdogs. Best all around.

Horrible customer service. Back to back experiences with employee "David" both times he decided to…read morecontinue his conversation with another employee. Today, he even stood at the register while I stood there waiting order, he looked at me and then continued his conversation! His attitude is horrible almost as if he thinks he's too good to be working there. I really hope management reviews footage to substantiate these claims!

I've been coming to Heroes since they opened many years ago. The food is really good, once they…read moreactually get your order right. On the majority of occasions, at least one person at our table has received the wrong order, or food not prepared as requested. Today, I ordered the pulled pork sandwich lunch special but received the pulled chicken sandwich. Both of my friends had asked for extra dressing, which they did not get at first. Two servers brought the food for our party of three, and both kept asking if we were a party of four because they thought that someone else at our table must have ordered the pulled chicken. Neither was the server that originally took our order. Luckily, everything was corrected fairly quickly. I think the problem is that Heroes has this policy that "every server is your server", but I think that often just causes chaos and confusion and wastes a lot of staff time and energy making sure the orders and the checks are right. Sometimes that policy translates to "nobody is your server" when you ask for something that you never get. Overall, the food is good, the drinks are huge, and the atmosphere is fun. I should mention that the servers are usually friendly and upbeat, but the service model they have to work under is just crazy.

On Wednesday, July 15, I arrived at the restaurant at approximately 2:45 p.m. and was provided with…read morethe lunch menu. Prior to 3:00 p.m., I ordered a ham sandwich from the lunch menu. However, the waiter did not submit my order to the kitchen until 3:06 p.m. The cook subsequently refused to prepare the ham sandwich because the order was entered after the lunch cutoff time. I then spoke with the manager, Brian, who stated that he could not require the cook to prepare the sandwich. Rather than attempting to resolve the situation, Brian argued with me, belittled me in front of other patrons, and repeatedly emphasized that he had been doing his job for over 30 years. I found his conduct to be unprofessional, disrespectful, and unnecessary. The delay in submitting my order was entirely beyond my control, as I placed my order before the lunch service ended. Instead of focusing on finding a reasonable solution, Brian chose to degrade me publicly. I also felt that I was treated differently because I am a Black man. While I cannot know his intent, the manner in which I was addressed and treated left me feeling discriminated against and deeply disrespected. I am extremely disappointed by this experience. I expected courteous customer service and a reasonable effort to address a situation that was not of my making. Instead, I left feeling humiliated and undervalued as a customer.

Oh my First time and last!…read more Have you ever taken a bite off hard cardboard box, or plaster Parris. I haven't but this is how I imagine it would be like! After taking a bite on a piece of their sugar and cinnamon pretzel piece. I purchase two orders one pepperoni and cheese (that was just as bad) and the cinnamon and sugar. Well I saved the order so I could enjoy it with coffee later on at home. Once gain my question of the day! People what's going on? Well for sure one more franchise that will not be getting my business. Sincerely At 6.49 for Wetzler Bitz I paid 14.52 for garbage!

Horrible service. Manager "Monica" not sure if that's even her name. Was rude and couldn't process…read morea refund somehow.

This is my 2nd time here and I thought the ordering service would have been easier. This is no…read morefault to the employees, this is based on blueprints , they have the speaker literally near the ground, so you can't hear the server nor can they hear you. And on top of that, it literally is a few steps away from the drive-thru carwash It became really frusterating where I just drove to the window. Also, the menu is hard to see, it's all blurry, then it's in the way of the glare from the sun. The girl at the window was really nice and patient. Even verified my order twice, once before payment and again prior to handing me my order. I don't really see myself coming through the drive thru portion anytime soon. If I do come back, I'll be going inside.

Love' Very fresh and yummy! Definitely recommend! Wish they…read morehad more deals/offers available regularly though!

Staple Southern California craft brewery. Glad I came to this location instead one of the new ones.read more

I'm really disappointed with this place--again. I've been coming here for years, which makes this…read moreexperience even more frustrating. When I placed my order, the beer tender told me they were out of American Light, so I ordered a Mexican Lager instead. The first beer I received was correct. But when I ordered a second round, they switched it to Daily Bread without telling us. I could tell immediately from the first sip that it wasn't the same beer. I drink these beers regularly, and I know the difference. I took the beer back and confronted the beer tender because I couldn't believe they would substitute a completely different beer without saying anything. If you're out of a beer or trying to sell your Daily Bread beer, at least be upfront about it. I'm paying for the beer I ordered, and I expect to receive the same Mexican Lager--not a different beer substituted without my knowledge. That kind of lack of honesty makes for a really unpleasant experience. After years of coming here, this was incredibly disappointing. I expected much better.