Excellent customer service especially young man Jaylen highly recommend everything was good and…read morefresh!

They charged me for my sauce but did not give the sauce to my dasher big sad and kind of…read morefrustrating bc they charge for a condiment but don't send it like wtf

Pretty cool lil spot to hang out at and have drinks. Wings are good and the bar tenders are pretty…read morecool as well. Don't know what super busy would look like but I haven't had any bad service. Good games also. Nice place for a relaxed date night in my opinion.

Fun bar with cool old school video games. Pay a minimal price to get in and play all the games you…read morewant. Staff are friendly and never a wait for drinks.

Great customer service and was very accommodating to my various requests. Food tasted nice as well.read more

Excellent customer service. The pretzels were fresh and cooked all the way through (iykyk). Clean…read moreservice area.

I had the pleasure of having Fat Belly Pretzels for my work picnic. Soft Pretzels are one of my all…read moretime favorite snacks, so I was very excited to try these. We had several party trays and they came with several different flavors. My favorite was the cheddar Jalapeno pretzel with the Spicy Pretzel Dip. My coworkers enjoyed snaking on them during the picnic and I was able to take some home. They were even better when you warm them up. I will be looking for a reason to order more soon.

This review is long overdue, about 1.5 years ago we had Fat Belly Pretzels for the late night snack…read moreat our wedding and they were amazing! They were to us, individually wrapped with individual servings of different dipping sauces. They're also vegan, which our handful of vegan guests really appreciated. I was selfishly hoping to have some leftovers to snack on post-festivities but they were all gone, because our friends were stuffing the extras in their purses on their way out the door. They were a hit! We're not in Texas anymore but I dream of these pretzels and can't wait to have them again one day! Instead of the wedding cake tradition on our anniversary, I told my husband and we just need to order Fat Belly Pretzels...every year. I don't think pretzels would mail well, so I'm just counting down the days until we're close enough to get these again.

I've never had a bad pretzel but I got 2 from here. The first one was hard and the second one was…read morepretty much dough. Maybe they were just having an off day :/ the workers were friendly though

Best shaved ice in Killeen! We have become regulars at this spot. BEST customer service with…read morewonderful hospitality & an awesome place to find that craving to fulfill your sweet tooth. Also, try their brisket sandwich-it is delicious!!

This place was disgusting to say the least, we got a frito pie and it tasted so gross, the brisket…read morelooked like vomit and the taste was so sweet and the Fritos omg they tasted like they were sitting out there for months they were rancid and stale. I don't even know how this place is even in business still please save your money and don't go there unless you feel like getting yourself sick on purpose. Bad place, nasty food and just poor quality overall.

Booth in middle aisle on mall beneath food court. I decided to treat myself to some pretzel bites…read moreand a coke slurpee. I know. Not the healthiest. Regardless, the food was yummy and hit the spot for something to munch on and celebrate conquering the mall for an hour. $7 for combined deal.

Hot Fresh Fast!…read more Definitly worth considering for work events. The manager is very helpful and takes care to make sure your pretzels are hot and fresh when they arrive for your event.

Auntie Anne's used to bring me back to my mall rat days, snacking on pretzel nuggets dipped in…read morecheese. But times have definitely changed! No lines on a Saturday afternoon should have been my first clue since this place used to get packed. It's a pretty small place inside too! The quality isn't what it used to be, and like everything else, prices have gone up. $15 for pretzel nuggets, mini pretzel dogs and a cheese dip- they were okay, but nothing special. The pretzel bread was a bit soggy from sitting out. Will I be back? Only if I'm hangry and need a quick snack since I know they have pretzel nuggets sitting on a container ready to be served.

This location never has wifi for it's transactions, always says it's out after I've already made an…read moreorder. Pretzel buckets are advertised but when asked says they don't do or sell them. If it's not an option then why is it advertised as one. I've given up trying to get anything at this location, if their POS system is working, they've run out of what I wanted. If they have what I want, their POS system is down. It's ridiculous

I'm laughing at the previous reviews and with how negative they are. I work across from this place…read moreand CONSTANTLY see a line here. I've seen it to where the line made space to the entrance of my store. Two ladies I have seen there is ACE and another young lady with dark long hair. Always having a smile and extremely personable with guests!! The newer crew I've watched grow and starting to see the smiles and them carry on a conversation. The team has a good communication with guests when items are out and they are rushing to make more! I'm trying to figure out where the stale pretzel comes into play?!?!? They are constantly making new rounds of fresh pretzels. As for the frozen drinks... YUMMM!!! I did notice a while back a change in management too! He's always coming to check on them and asking the team if they need anything!!! Kudos to him! And kudos to ACE and the team with their multi-variety of guest service

Top issue; there are ants all over the register/holding space for the pretzels. The pretzels are…read morealways old and soggy. The cinnamon bites always taste sour or not cooked enough. The employees are always hostile and rude. I am not a regular customer, I went last week and ordered cinny bites with sweet glaze. The cashier scoffed at me and said "we don't have it. Only caramel. We havent had glaze for over a month" (as if I'm supposed to know that??) And i asked "did y'all discontinue it or what?" And she once again scoffed and threw her hands in the air and stated "UGH!! it's not us! We've been ordering it and it never comes in". I went in today 4/27/24 and wanted an almond pretzel, a Diet Coke, and a bottle water. "The cashier looked at the fountain drink dispensers that were ALL lifted up, and she told me "we don't have Diet Coke". I said "okay just the water". She looked at me and with no hesitation she snapped at me and said "we don't have the water bottles either. Just fountain water". For a place COVERED in ants, I don't want the tap water. I told her to just cancel the order. So they don't ever have fountain drinks; apparently no bottled water; no sweet glaze which I assume is popular with cinnamon pretzels; covered in ants; and they never have ingredients for the flavored lemonades. How is this place functioning.