I don't have any issues with the staff. Just the company policy itself. I wanted to get a cup of…read moremini pretzels for my toddlers to split, but they firmly stated that I may not have an extra empty cup so that I could split between the two. It came off as pointlessly greedy. The pretzels were not great. They somehow manage to be bigger and fluffier than any pretzel I've had while still feeling entirely lacking. I'm a big pretzel fan so I feel pretty let down, both with the company practice and with the quality of the pretzels.

I was in the px shopping last week so I stopped and grabbed a pretzel, while waiting I witnessed an…read moreolder man screaming at the young girl at the register because his pretzel wasn't ready. I told him to relax because the young lady was being kind and has always been kind to me since she started. he kept screaming and no one would say anything to him, no one on staff helped her. I haven't seen her since then and I hope she didn't quit because she is kind and accommodating. why do we let people act like this in our busines?!

An amazing place to get German foods and breads and brotchen and pretzels and cakes and pastries…read moreand all sorts of German items you can't get unless you're in Germany. They make sandwiches during the week. You can buy while cakes or slice at a time. You can even get magazines .At Christmas time Tbey have Christmas foods and pastries and advent calendars . They have German meats and cheeses. They have wurst salad and cucumber salad. German condiments and Sri is and pastas so much more An amazing place

We heard good things about this place and drove from Corpus Christi to check it out. All the…read moreemployees were super nice and the pastries were okay, but the pretzel I got was a little stale. The big hiccup was with the packaged goods that they sell. We bought Williams Stengels and they were way over date and dry and nasty. We also bought a couple of overpriced containers of Aromat that were over date. After we got home we noticed that on both items the price tags were put on over the expiration dates, which is wrong, in my opinion. I'm not saying "don't go there" but if you buy packaged goods be sure to check the dates.

Excellent customer service especially young man Jaylen highly recommend everything was good and…read morefresh!

They charged me for my sauce but did not give the sauce to my dasher big sad and kind of…read morefrustrating bc they charge for a condiment but don't send it like wtf

I'm laughing at the previous reviews and with how negative they are. I work across from this place…read moreand CONSTANTLY see a line here. I've seen it to where the line made space to the entrance of my store. Two ladies I have seen there is ACE and another young lady with dark long hair. Always having a smile and extremely personable with guests!! The newer crew I've watched grow and starting to see the smiles and them carry on a conversation. The team has a good communication with guests when items are out and they are rushing to make more! I'm trying to figure out where the stale pretzel comes into play?!?!? They are constantly making new rounds of fresh pretzels. As for the frozen drinks... YUMMM!!! I did notice a while back a change in management too! He's always coming to check on them and asking the team if they need anything!!! Kudos to him! And kudos to ACE and the team with their multi-variety of guest service

Top issue; there are ants all over the register/holding space for the pretzels. The pretzels are…read morealways old and soggy. The cinnamon bites always taste sour or not cooked enough. The employees are always hostile and rude. I am not a regular customer, I went last week and ordered cinny bites with sweet glaze. The cashier scoffed at me and said "we don't have it. Only caramel. We havent had glaze for over a month" (as if I'm supposed to know that??) And i asked "did y'all discontinue it or what?" And she once again scoffed and threw her hands in the air and stated "UGH!! it's not us! We've been ordering it and it never comes in". I went in today 4/27/24 and wanted an almond pretzel, a Diet Coke, and a bottle water. "The cashier looked at the fountain drink dispensers that were ALL lifted up, and she told me "we don't have Diet Coke". I said "okay just the water". She looked at me and with no hesitation she snapped at me and said "we don't have the water bottles either. Just fountain water". For a place COVERED in ants, I don't want the tap water. I told her to just cancel the order. So they don't ever have fountain drinks; apparently no bottled water; no sweet glaze which I assume is popular with cinnamon pretzels; covered in ants; and they never have ingredients for the flavored lemonades. How is this place functioning.

Excellent customer service. The pretzels were fresh and cooked all the way through (iykyk). Clean…read moreservice area.

Great customer service and was very accommodating to my various requests. Food tasted nice as well.read more

Finally came here after over a year of passing by and it's right by our new home! This spot…read morespontaneously became our first long stop of the night since everywhere else was surprisingly empty/dead for a weekend night out. Unlimited arcade games with just an entrance fee. Nostalgic nerd dreams come true. I'm awful at all of them but that won't stop me from coming back to places like this! The bartenders were cool to talk to and we met/hung with lots of new cool folks too.

I'm HIGHLY disappointed. Your online info says you serve beer and wine. Bartender says you haven't…read moreserved wine in over 10 years. Surely someone could have updated your business information online over 10 years.

Best shaved ice in Killeen! We have become regulars at this spot. BEST customer service with…read morewonderful hospitality & an awesome place to find that craving to fulfill your sweet tooth. Also, try their brisket sandwich-it is delicious!!

This place was disgusting to say the least, we got a frito pie and it tasted so gross, the brisket…read morelooked like vomit and the taste was so sweet and the Fritos omg they tasted like they were sitting out there for months they were rancid and stale. I don't even know how this place is even in business still please save your money and don't go there unless you feel like getting yourself sick on purpose. Bad place, nasty food and just poor quality overall.

This place is pretty nice, and spacious. Pool tables, arcade games, board games, table top games,…read morepunching machine, oh my! Nick, the owner, is a standup guy and I would definitely come back. They'd see me more if they carried a sour beer, but I know I'm a minority in that department, so I won't hold it against him. The vibe is pretty chill, and if you're a veteran, you'll feel right at home.

Nothing fancy here, just friendly atmosphere and good cold beer. They had a military event going…read moreon, but the manager(?) saw us walking up and invited us in and found a spot at the bar for us. The brewmaster took the time to tell us about the beer making process and made recommendations. I tried the Killeen Me Softly and it was very good. They had a food truck, but didn't eat on this visit.

Love this little taste of Germany!!! Being born there and living three years there I missed German…read morecooking and went to try it. It's a small former house that now is Opa's. Everything from their bratwurst to their schnitzels are so delicious!!! Love their salads from the red cabbage to the cucumber salad. And those German potato salad is great too. They have German music playing and lots of German artifacts on the wall. Great place to enjoy some as authentic as you can get it German meals!!!

I'm so glad we came here--we never knew this place existed. It's a bit tucked away, but what a…read morefind. We'll definitely be back for the schnitzel with brown gravy, which was excellent. The home fries were great too--thin fried potatoes with a bit of bacon, so good. The bratwurst, made in house, was also fantastic, especially with the mustard they offer. We even took home a cheesecake, which was amazing--both the plain German cheesecake and the Mandarin cheesecake were phenomenal. Sonia and Amanda who served this place with such friendly, and welcoming. The atmosphere is beautiful, decorated with German flags, and there's a lovely outside seating area (the inside is a bit small, which fits perfectly with the name--Opa Schnitzel Hut).