Normally drop by this Pretzel stand to order a couple of Jalapeño Pretzels, which we have to wait for 15-20 minutes. So we usually walk around a few stores and come back to pick up the orders later on. Today (7/05/25) was no different. Had to request for 2 Jalapeño Pretzels to be custom made, so we shopped around for a bit and came back to pick them up. There was nobody in line, so it was a breeze to pick up the food. They were a little undone this time around, though... read more

I'm a 90s kid who grew up on Auntie Anne's so not gunna even lie, I'm prob just biased as hell but.... Idk man. I just wasn't that impressed w wetzel's! The pretzel itself was just ok. There was barely any cinnamon sugar spread over it esp relative to how they do it at AA. I mean it wasn't terrible but idk. Prices are the same as AA so it's just a matter of why would I get one when the order is clearly better ya know read more

Wetzel's Pretzels - Sinful cinnamon pretzel - Pretzels Near Me - Bellevue, Washington

They were helping another customer when we arrived and moving very slowly physically. Almost to the point where it seemed like they were taking their time on purpose although they were not We ordered just one basic pretzel with salt, warmed up It was my son's first time there since he can now have dairy (butter) and it cane out 1/8 burned with 8 pieces of salt on it, including the ones that had fallen off the pretzel and were in the bag Needless to say, he was not impressed. Neither of us will be returning. read more

She burnt the original pretzel, the pretzel bites did not have salt as requested. and she did not know how to run the register. Good thing I had cash because her credit card machine did not work. read more

Ugh. I spent almost $20 on a cup of 4 STALE mozzarella stick style pretzel bites and a diet coke. They charge an extra $2 if you want sauce to dip (literally gross tiny cup of tomato sauce). read more

I mean it's mall pretzels so I don't expect anything crazy but the lady working there today was rude and acted like I was stupid for ordering pretzels? It wasn't even busy I was the only one in line. I'm not expecting her to be friendly but just not rude would be nice. read more

Very nice workers will be back again I love their pretzels. Got the mini pretzel dogs they're so good. They also have halal options.

Ruhul was very welcoming and just made me feel like a valued customer, if I could give more than 5 stars I would, 10/10 service. Would come here again. Best pretzel location in Washington. I saw him giving out leftovers to the homeless, such a wholesome man. read more

Wetzel's Pretzels - Pretzels Near Me - Bellevue, Washington

Great options and very kind staff! Def going there. They have halal options too for all my Muslim brothers and sisters!

Great experience! Nice staff and tasty food! would highly recommend the pretzel bites!

Perfect and everything he made me want to come here I'll be coming here next time. The ma read more

Wetzel's Pretzels - Very clean and tasty food - Pretzels Near Me - Bellevue, Washington

I prefer the quality, freshness, and flavor of a Wetzel's pretzel over an Auntie Anne's pretzel, but that would never be enough to convince me to write a review. What motivated this is the gentleman at the counter, who recognized my face and welcomed me back. I think I've been to this Wetzel's one other time, and it was weeks or months ago. He said, to me you're not a customer; you're family. Then, he walked around to the side of the counter and handed me my unsalted pretzel with cheese with both hands and a beaming smile. It was very sweet and uncommonly kind. Hence this review. I doubt anyone will read this because a pretzel at the mall is unlikely to be an intentional choice, but if you happen to be torn between two pretzel places, go with the one downstairs. read more

We were walking the mall late in the evening. We decided to stop for snack! The service was great! They even gave us extra!

Terrible customer service. Doesn't honor Wetzel's app promos, says that they don't have the "scanner" for it. Also I never thought even a food item like pretzels could have such a noticeable difference in quality. The pretzels are clearly lower quality than those served at the auntie Anne's upstairs. I'll still go to the auntie Annie's over here everyday. read more

food is always hot and ready. The cheese sauce is way better than auntie Annes'. And ambiance is super calm and quiet.

Great service, definitely recommend! Made sure we were taken care of and drinks were good!

Everything was perfect, the staff were nice and welcoming. The food was all warm and cooked perfectly. 10/10 Experience

Halal Wetzel's!! Every time I've come here the food has been fresh and the customer service is excellent! Really nice staff! Super appreciative of the fact that the hotdogs are halal read more

Great food that's always fresh and filling. Polite and respectful service who will always look to make sure you're satisfied with what you order. I come here regularly and I've never been disappointed. read more

Reigate service an and nice employees I love the cheese pretzel from there. They also have a great hotdog once my young siblings love them

If you're craving a hot fresh out the oven yummy hot dog bite with pepperoni (halal) this is the spot! read more

Wetzel's Pretzels - a display of fresh baked pretzels - Pretzels Near Me - Bellevue, Washington

DO NOT USE THE APP!!!!! I was hungry, and I happened to walk by . When I was in line, I decided to download their app because they had a giant screen advertising it and the rewards you could get. I decided to order through the app, and then I went to pick up my order. The guy behind the counter was an older man who didn't speak much English. I told him I had an online order. He looked at his tablet and said there were no orders. I showed him the order on my phone screen on the app, and he said it wasn't the right location. I tried to cancel the order through the app, and it only gave me the option to call the restaurant, so I did, and the phone next to the employee rang. I told him it was the right location. He said the app was broken and he couldn't do anything. The app kept sending me to call the restaurant to cancel the order. I kept trying to cancel and kept calling the restaurant. The employee said that some young people made the app wrong and it didn't work. I told him to remove the app advertisement if it wasn't going to work. In the end, I couldn't cancel the order. The employee was very unhelpful. The app is a trap, you end up spending your money, never getting your order, you can't cancel your order, and you just get stress and frustration instead of pretzels and drinks. read more

Amazing pretzels! Delicious and aren't too salty or heavy like the other pretzel place in the mall. You have the option of adding salt and butter it you want. The place also offers Halal hot dogs that are amazing! Customer service is a great. We had a special request and it was received with a smile and the staff did it immediately. A must try place in the Bellevue Square Mall! read more

The guy who runs it is always ignoring customers and is never at the front. There's no bell or anything and i've tried to wave but I always just end up leaving read more

The worst customer service and worst business practice ever, do NOT support this location in Bellevue Square Mall. Came here on the last day before my free pretzel coupon expired and they said they could not accept it because their scanner was broken. I reiterated to the man working there that the coupon they sent me will expire today and that we drove 30 mins to get there to use it today. Our time and energy was wasted because their scanner is broken and they would not just give me the free pretzel since their scanner was broken. They did not offer any solution such as offering another coupon for the future since mine will expire and I had no control their their scanner would be broken. Your pretzel cost less than a dollar to make, yet you lost a customer for life and I will make sure no one I know supports their business who doesn't care at all for their customers and are straight up rude. read more