They denied me restorative care on a root canal they did wrong, that caused me a severe absess. They denied my insurance, when my insurance company stated to me that they were clients in their network. I said I was going to file a malpractice claim. They said ok. Don't go here they are dangerous! read more

Dr. Loo is an excellent endodontist, but unfortunately his front desk staff has been one of the worst experiences I've ever had. They don't answer phone calls, they don't respond to emails, and there seems to be no reliable way to reach the office. The only way I was able to get any response was through my general dentist. The final straw was my surgery authorization. I was told that the necessary documents had been submitted to my insurance company. After waiting for more than a month without any updates, I called my insurance myself, only to be told that they had never received any paperwork from Dr. Lu's office. At this point, I completely lost confidence in the office. I even obtained a quote from another endodontist, and it was over $700 higher, which made me question whether the insurance information had been submitted correctly in the first place. Because of the front desk's poor communication and lack of follow-through, Dr. Loo has unfortunately lost a returning patient--and I doubt I'm the only one. It's a real shame because he is a highly skilled doctor, but his front office is seriously hurting his practice. I sincerely hope Dr. Loo addresses this issue, because the quality of the administrative staff does not reflect the quality of his work. read more

I've been coming to this office for 2 root canals. Since last year though, I think the admin/ownership has changed and it is not what it once was. The office put the wrong date through for my insurance billing, so somehow my implant was delayed almost a year. My dentist and I both would call the front desk to figure out but nothing seemed to be resolved until I finally came in person one day to ask them to fix my insurance situation. I finally got the implant after a long year but then one of the molars on the opposite side of my mouth (left side) started showing cracks due to all the pressure I had put on my teeth in order to make up for the right side missing implant tooth. I liked the visiting oral surgeon that performs the root canals/extractions. However the admin and office seems to not be organized and when I tried to opt out of the optional upcharge scans/services they would pressure me to do it. Since back then it was my first time I said ok since they know best, but looks like at my new endo they let me opt out of scans that were only optional. I just feel like though they do good endo work, the quality of care in billing and insurance situations can be improved. read more

I scheduled a root canal with this office for 5/8/2025. The day before the procedure on 5/7 I was called by them, an informed that the $350 Cone Beam CT scan was approved to be covered at 50% off. I was very happy to hear this and paid for my 1/2 at the time of the procedure. On 5/20 I received an invoice from Westside Endo that the CT scan was being denied by my insurance Anthem Blue Cross. I called Anthem a few times with no result and will be filing an appeal for the denial. I stopped by Westside Endo today to get prove that that they were approved for the CT scan. They denied that they received verbal confirmation even though they told me on 5/7 that they did, and would not provide anything in writing. They said it was all done on Anthem's portal and that they could'nt provide anything to help my appeal. When I got home I called the dentist office and asked for a print out of the approval from the portal. The person who answered said she would call me back which she did, now claiming that they in-fact received a verbal conformation but didn't have a reference # or anything in writing. It seems that Weside Endo is being less then honest about their interaction with the insurance company and incompetent about my coverage. The insurance company told me that they only cover cone beam CT scans when an implant is being done. The dentist and procedure was great and they were able to save a crown on my tooth. I feel I shouldn't be further billed for their mistakes with the insurance company. read more

Westside Endodontics - This is a copy of the denial sent from Westside Endo - Endodontists Near Me - Los Angeles, California

I was referred to Dr. Imani by our primary general dentist. I visited his office on two different occasions, and both times, he was very thorough. He takes the time to listen to your concerns and clarify any questions you might have. He was also available on the phone for any concerns after the procedure. The staff is friendly and very helpful. There is parking in the building, and it's validated for an hour. read more

Westside Endodontics - Waiting area - Endodontists Near Me - Los Angeles, California

I am terrified of dentists. I avoid them like the plague. I had to get a root canal done, and this dental office was recommended. My regular dentist said don't worry you'll be fine. He's a great dentist. OK you hear that a lot by other dentist. It didn't come my fears. I was extremely nervous going and getting my root canal. Pros: super clean office. Staff is so friendly and welcoming. It's not crowded and no wait. They really know how to schedule their patients. DR. Rob has hands like an Angel. He numbed me first, then he gave me 3 shots that I didn't feel. I didn't feel any discomfort during the procedure either only vibrations. He was quick, thorough, kind, patient, calming and handsome. Con: The sound of the drilling is psychological annoyance. Noise canceling headphones should be provided. Also, street parking only. All in all, Dr. Rob Imani has hands like an Angel. He is the go to dentist for a Root Canal. read more

WOW , what a great experience came for a consultation for extraction, front desk Desiree and Sol super friendly and help me feel very comfortable. Dr. Armand also super nice and very quick and organized, within a few i was in the chair and got my tooth pulled !! wow kool. Thank you all in the office for a overall great experience. JOHAN read more

I took my 96 year old mother here on July 6 for a root canal consult. It is really hard for her to travel anywhere as her mobility is extremely limited. Initial consult with Dr. Castellanos was fine. She recommended proceeding with scheduling the root canal. I called back to do this. I asked specifically if the procedure needed to be with the same doctor. They told me no and we scheduled with Dr. Imani as the doctor who did the consult is only there one day a week. We showed up for the appointment this morning, July 18, and Dr Imani came to the waiting area and informed us that he JUST reviewed her file and that he couldn't/wouldn't do the procedure. He told us to see the dentist who did the consult to attempt the root canal or see an oral surgeon to pull the tooth. Needless to say this was extremely frustrating. Had Dr. Imani bothered to look at the x-ray and case notes prior to minutes before us showing up for the appointment (scheduled almost two weeks previously) perhaps he would have had the decency to call us to tell us that he couldn't/wouldn't do the procedure and save us the trip. No apology. Truly one of the most unprofessional experiences I have ever had. read more

I don't know where to start, my dentist referred me to Westside Endodontics because his assistant was not in, I was nervous I have had a bad experience with a dentist in the past. Went Monday for X-ray and consultation was approved for a root canal. Today is Tuesday I was so nervous my blood pressure was up. All I can say is Dr. Imani was great I felt no pain at all, yes feeling a little sore now but I just left the office 30 minutes ago. Thank you Lupe for being so kind, I didn't get the names of the two assistant's they were also great and kind. Dr. Imani you take the fear out of going to the dentist. Inez Dominguez read more

Stay away from this place!!! Dr. Imani does not care for the patient but, $$$$ So rude!!!! He did not acknowledge my presence - He said this work we cannot do it here. Go back to your dentist!!! read more

Is it weird to say, "The best place to get a root canal in all of our Metropolis of Angels"? I was referred to my current and only endodontist by my dental insurance, and the staff was very well-trained to help anyone and everyone mortified of dental surgery accomplish the dental care all of us need to be healthy and whole humans. I went in for my appointment there with a broken right fibula, and the staff was so used to genuinely caring for the complete person that they walked me to and from the doors carrying my heavy handbag for me in and out of the elevator back and forth down the long hallway, etc. The staff are wonderful. What is my only complaint? I had a particularly complicated tooth that would have been easier to treat differently which none of us knew nor could recognize until my mouth was open and half of my tooth was already drilled away. I have a young face and a very young way about myself for a woman who is nearly 45 years old. No one knew the tooth could be in such bad shape by looking at me. read more

Unprofessional!! They sent a bill that was not received. And next thing we have is a letter from a collection agency! Had no clue a bill was overdue as they had told us that the visit was covered by insurance. They claim they sent 2 texts but they sent it to a home number. Never did they ask for a mobile number or check it or call it. Rude and uncompromising. Will never go back. read more

I was at Dr. Imani's office, referred by my family dentist, for the assessment and possible treatment of the tooth. Honestly, I already gave up on it and was ready to remove the tooth that was unprofessionally treated decades ago out of the USA. Dr. Imani saved it! It was not easy. He treated all the root canals, and was able to save my tooth. Jessica the nurse was very supportive and helpful, always asking how I'm doing, and if I needed a break. The ladies at the front desk were very welcoming and nice. It is very rare to find such a warm and calming dentist office, but I was very lucky with Dr. Imani's. There is a saying about a professional having "golden hands", and this is true about Dr. Imani! I highly recommend him to anyone who needs their root canals treated. read more

I was recently referred to Dr. Imani and his team for a consultation about a potential root canal. Just the thought made me anxious as I've heard so many horror stories from people about their root canal experiences. My total experience however could not have been better! From my initial meeting to going through two appointments to complete the pain free procedures, Dr.Imani along with Lupe and everyone in the office were great! All of my questions were answered fully, and l felt well taken care of. I would encourage anyone who needs a root canal to put Westside Endodontics at the top of their list! read more

My family members and I have been referred to Westside Endodontics and Dr. Imani by our primary general dentist on several occasions for services ranging from consultation to root canal treatments, and each time, it has been a true blessing to have had my procedures performed by Dr. Imani's skillful and talented hands. My exams were meticulously thorough and Dr. Imani treated me with unwavering professionalism and kind respect. He and his staff are always friendly, and he explains everything in careful detail. There is never a financial pressure and he earns trust and respect through his integrity. He is HONEST! During my procedure, at my most recent visit, my anxiety was put at ease with all the detailed precautions he andhis staff uses to protect themselves and their patients against COVID-19. They were constantly sanitizing and offering disinfectant and hand sanitizer and everyone wore PPE including masks in addition to following the rules of the Dental Board. You will be greeted by a spotlessly CLEAN office and a welcoming "hello" by his staff when you arrive. Lupe and Naomi are simply the best! They are extremely efficient and had all my paperwork and post-op instructions ready before I even asked! When you work hard to pay for dental insurance, you expect the best and this office is among the elite. Parking is conveniently located below the building and the Interior is designed like an oasis with lots of tall overflowing trees that canopy the 1st level. There are shops located right across the street and a nearby pharmacy if you need to fill a prescription. I Highly recommend Westside Endodontic and specifically Dr. Imani should you ever need Endodontic treatment. read more

I was referred to Westside Endodontics for my root canal procedure!! It's a great place. The doctor was super nice and so was the staff. They will even call you if they're running late. read more

Dr. Imani and his staff are nothing short of amazing. I hate dentists - the mere word makes me want to puke. I also had no idea there were root canal specialists; with that said, there is a reason why Dr. Imani is so great, he literally does root canals, all day, every day! He works very efficiently and answers my questions with ease (I like to interrogate!). Lupe is so amazing! I have never met an office who prepares the cost estimate prior to work, so that you are fully informed of your expected costs prior to treatment. I would not recommend going anywhere else! Simply the best! read more

They charged $1425 in unnecessary procedures, all of which wasn't covered by insurance. Clearly they thought they weren't making enough with the insurance copay. I would get a second opinion if you are referred here. read more

Today I came in for a second opinion. Everything went way better than I expected. I felt as easy during my visit. Everyone in the office was great, so kind and professional. The doctor informed me everything was okay for the moment with my tooth and should come back in a month to double check everything. I was so happy to hear that. My other dentist assumes the worse and started throwing numbers at me. Not here, everyone was perfect, left feeling better than I did walking in today. Look forward to coming back for my check up. read more

My dentist recommended this office for a root canal. I had so much dental work done in my life: 9 crowns later, a bone graft and implant and 2 or 3 root canal years ago that I think I can give a pretty fair assessment. My dentist told me technology had changed and she was right. Rob Imani did a consultation, gave me the price and offered the option to do it that day or schedule on a different day. The technology has definitely changed, it's now very high tech. Rob Imani works very fast and efficiently. I had no pain during the procedure, I barely felt anything during the shots. It took 90mms or less to do a root canal, a post and core. It's ready for a crown to be put in. So far no pain in the aftermath. read more

I went there in agony, a bad tooth under a bridge. Dr. John R. Kurtz, DDS, MS is amazing! He took the time to diagnose and treat my condition, right through my bridge, saving me thousands. What a relief! The pain is gone! The entire staff are friendly, amazing, caring people. You can't go wrong here. read more

I will definitely recommend west side endodontics. The staff and Dr. are very pleasant, communicable and willing to help in anyway. I previously had work done at this office, it was painless, fast and the work was read more

Okay. So COVID 19 is upon us. And my tooth goes into agony. I had been to westside endodontist before with the amazing Dr. Imani, who was not availible. Lupe got me set up with an appointment very fast as it was an emergency. Lupe is ALWAYS kind funny and sweet. Normally got me set up in the chair and I met Dr. Morim. The doctor was calm and patient. Norma was quick to keep me at ease. Here is the deal... I am a terrible dental patient. Like a child, am was in near tears from fear. They were amazingly accommodating putting me at ease and offering me breaks to get through things. When I was hurting, it was the top concern. I feel much better already. Everyone at this location gets me emotional on how professional... no... professional is the wrong word... how human this team is. I dont want to come back.. but if I have to go to any endodontist... this is the team I recommend. Hands down. No question read more

Taking advantage of people in pain. Who has time to break down their procedure estimate and price shop when you have immediate severe dental pain? It was only afterwards we learned that bone grafts aren't medically necessary 99 percent of the time, which westside endontics charges $800 for and isn't covered by the vast majority of plans. I was scammed. read more

I just received exceptional and impeccable dental services from Dr Loo and his assistants. I was dreading a long anxiety & pain filled root canal procedure , Including having to drill through a crown from another dentist today. To my great relief, Dr Loo performed a the procedure painlessly, explaining each step along the way with skill and sincere compassion. He then provided ia simple, detailed after care program to assure a smooth recovery. I'm so grateful to be done with the pain in my tooth and highly recommend him and his devoted staff. read more

Went in for my first root canal. Didn't know what to expect but didn't expect anything good. Seemed a little weird the chairs were only separated by some cabinets, no private rooms, but whatever. After a short discussion, Dr. Rob did the work and it was totally painless. Just like getting a filling but different. Seemed a little expensive but i'm not really sure what the going market price is for a good root canal so it might have been fair but I'm glad I had insurance. If you're ever in the market for a rc, I def rec this place. read more

This was the best experience I've ever had with a specialist for a Root Canal . Dr. Imani was so fast, I felt so relaxed the entire time, the vibe of the office is so professional and calming. I have more work that needs to be done and I'm excited for them to take care of me. Thanks guys! read more

I was at their clinic this week for a "root canal", I was very nervous about this procedure. The staff and Dr. Rob Imani were very professional, and I felt no pain during or after the procedure. They had a microscope to look at my nerve endings and explained the process. My dentist referred me here. I don't know if the price was low or high, but I think for what they did $1,300 was a fair price, especially because (except for the Novocaine needle digging into my gums and bone) it was a much more pleasant experience than I thought it would be! read more

Dr. Imani and his staff have raised the bar on root canals...if that's even a thing. I recently got a crown from my regular dentist for tooth #31 and since the procedure I experienced persistent pain. He determined that I needed a route canal because the nerve was exposed to the newly placed crown. The endodontist to whom he referred me was booked for a week and I didn't want to wait. So I checked reviews, threw a dart, and called Westside Endodontics. Sure enough their extremely friendly and accommodating staff was able to get me in next day. I completed all paperwork online in advance, so when I showed up for my appointment there was no waiting and I was immediately seen. And their covid protocols are stellar - no cross-patient exposure whatsoever. After x-rays, Dr. Imani confirmed that a root canal was in order. He explained the process and proceeded to get to work. Zero pain, only a little pressure. The whole procedure took less than an hour. And after numbness wore off, zero pain! And bonus...my insurance paid for 80%! I am beyond thrilled with Westside Endodontics and am grateful for Dr. Imani and his staff, Norma, Stephanie and Lupe! Responsive, capable and affordable. If you need an Endodontist, look no further. read more

Great staff, felt very safe going there for a root canal. Dr. Loo was extremely patient, gentle, and did the procedure very efficiently with great precision. Would definitely recommend their office for all dental needs!! read more

The most professional, caring, skillful and friendly dental team! I just had a very complicated root canal finished and can not praise Dr Kattar and his assistants enough. The procedure was painless and I had a very minimal discomfort following it. The office is very clean and modern looking and its atmosphere and the way the staff treated me, put me completely at ease and I did not have any anxiety or nervousness which is so typical for a root canal patient. Highly, highly recommend this office. read more

If you are terrified of any type of dental work, we are kindred spirits. But wait a minute.....a ROOT CANAL????????????????????? OMG, to me it was like being sentenced to a date in a torture chamber.... PANIC ensues. Maybe I'll just get the offending pain filled molar extracted under general anesthesia. At least I wouldn't be aware of what was being done. Yep, my mind was spinning like a hamster wheel. How could I dodge this whole nasty affair or get rid of this pain without having a major panic attack and suffering while getting it treated? I had 3 crowns replaced at my usual dental office about a year ago. My dentist explained that I may need a root canal in the future. Uhhh, nothankyouverymuch !!!! I thought by braving my time in the chair for the 3 new crowns that day would assure that it was a done deal and I was on my way to only cleanings from now on. (sigh of relief) But that wasn't the case.. can't say she didn't warn me. The one tooth had been uncomfortable for awhile but I was out of town for about 5 months and didn't want to chance a bad experience at an unfamiliar dental office so I waited until I got back to California. I was referred to Dr. Loo at Westside Endodontics by my dentist as the roots weren't straight (they looked like one of those moving hula girl's hips in a car window) and beyond what she was comfortable working on. (Kudos to Dr. Skinner) I began the usual visualization and tormenting myself of how bad it was going to be, consulted my "friends" which assured me root canals were pure hell and began winding myself up for the "visit". I was greeted by Lupe, who is a saint. She kept assuring me this was just a consultation and nothing was going to be done today and that root canals aren't really bad. Yeah right, she works there....what else could she say??? OK, the "day" arrives.... After being up all night worrying about how awful this whole deal was going to be, I reluctantly get myself in to the office. Lupe and Leda were both there giving me a pep talk and cheering me on.. After a very short time, Dr. Loo comes into my room to do the dreaded root canal. He is his usual calming self and reassures me again it wasn't going to be what I expected. Dr. Loo was SOOOOO right. Of course there are the injections to anesthetize the area, but those didn't even hurt. ( He must have magic hands). He made absolutely sure I felt nothing and quickly did the root canal. Now don't get me wrong, it's not my first pick of what I want to do during the day but it was absolutely nothing as far as pain or even discomfort goes. I didn't even need to take Ibuprofen afterwards. So if you're terrified at the thought of having a root canal, go to Dr. Loo. Like I mentioned earlier, he has a very calming way about him and excels in his ability to perform root canals. Stop reading this review right now and call Westside Endontics and ask for an appointment with Dr. Loo and sleep like a baby tonight. Thanks again to everybody on the Westside Endodontic team By the way, Dr. Loo accepted my HMO dental plan read more

The root canal procedure by the dentist was great. The problem is with the management. I called and set up an appointment for a root canal. I asked them to confirm with insurance what my co-payments will be; they did that 2 days prior to my appointment. I show up and pay the co-payments charge of $10 to see the dentist and $80 for the Root Canal that the management has "determined" to be with the insurance. The payment charge was all placed in my flex spending provided from work. And to remind that flex spending is you use the funds or you lose them at the end of year or when you separate from the company. The root canal service occurred 8 months ago. I unfortunately lost my job and now do not have any flex spending. And now I get a bill from Westside Endodontics with an outstanding balance for the root canal performed. This balance is my co-payment for the root canal that I should have paid during my visit and when I had flex spending. I complained to them and they stated that the problem was the insurance not paying the initial valued agreed to when they called and that I should take the problem to the insurance. I call insurance and they tell me that they have a contract (Plan Liquid Code) with Westide Endodontics and that shows what my co-payments will be. This contract is known by Westside Endodontics and should have charged me the correct co-payment. So I call back Westside Endodontics and tell them what was communicated to me by the insurance. And of course the person goes on about 'how the insurance is not paying what they should be paying...and blah blah'. So much back and forth with the person who who really does not know how to do their job that I gave up. I am frustrated that I have to deal with such people who cannot perform the job adequately. I would recommend to try out another dentist where you will get billed properly. If you separate from your job you cannot expense Westside Endodontics outstanding balance 8+ months after the service date. read more

Great place!!! The made me laugh during my root canal and they took good care of me. They even called me like 6bmonths or a year later to follow up. I was so suprised. I also left one job but calling now to see if they accept my new insurance. It's not a fancy building, but the service is off the charts so don't judge a book by its cover!! Dr. Lou Kwon Rocks!! read more

wow, this had to be the best experience i've had with a root canal. Dr Chung is amazing. she looks really young, but she's not! lol she carries herself like a pro, very kind, explained procedure well and everything went smoothly. she took xrays at different points to make sure everything was right. highly recommend if you need a specialist. normally i end up playing a lot of games on my phone just waiting around.... but here, i couldn't even get a whole game in. they are on it! the support staff was also very helpful and accommodating. read more

referred to Dr. Katar and couldn't be happier. painless, amiable. what more could you want? oh, also explained what was happening throughout the root canal. would definitely refer and go back to. thank you Dr. Katar! read more

The staff is so pleasant and professional and my doctor, Dr. Morim is the best. If you're in need of dental care & you want excellent care... call and make an appointment with this office. Be careful entering the parking structure, it's small & the attendant is rude but the office validates so there's an upside. read more

This office is fantastic. They take their time. They explain insurance and offer the best options. It's never a blast to get a root canal, but they take an unpleasant process and make it great! read more

Was referred for two root canal's was nervous as I had never had one before. Office was easy to access, filled out paperwork quickly was shown right to a chair, staff friendly and super efficient, Dr. was really nice. Dr. and tech worked fast on me and made sure I was comfortable, no pain just felt like I was getting a regular filling done. They work quietly on my tooth as good music played in the background, simple and out in an hour and a half. I would highly recommend this office if needed by anyone. read more

I was referred to Westside Endodontics for a root canal. I was fortunate to have Dr. Imani perform the procedure. He did an amazing job. He was very patient in answering all my questions. The entire staff is very friendly and try to make you feel at ease. There is always a sense of fear and trepidation associated with root canals, but Dr. Imani and his staff will definitely debunk that perception. I highly recommend. read more