When you need tailoring done right, without worry (rare today), Westfield Tailors is the only place in the area

So I bought a suit at a men's store on Route 22 and was referred to Thomas Charles of Westfield Tailer's. He'd do the mild alterations that night. So off I drive on this Saturday night, having a strange familiar feeling. You see I've never been a wealthy fellow but back around 2009, I bought an expensive suit - to me it was expensive - at $800.00. As I pull up to Westfield Tailers, it hit me. This was the place I bought that expensive suit from a little Italian Wizard of a tailor. Not long after, I got in a tough car accident - suit was drenched in blood and lost to the ages. So tonight I walk into this same shop but now an older black gentleman comes out. At first he was a tad cranky and it had been a long day and he convinced me to return Sunday morning. But then we started talking like we'd known each other forever. He about his beloved Trinidad and his business paths to this shop and his son and more. Now I read the Yelp reviews and some were harsh - complaining he didn't do work on time. Well let me tell you: I showed up at 9:50 am on this sterling yellow Sunday morning and not two minutes later did he unlock the door. As cheery a greeting as I've had in some time: "I wouldn't want to let you down! It's all done - I just have to iron it!" So back we went to the spacious back work area filled with top of the line Juki sewing machines and various pieces of clothing he was working on. And there we stood, two fellows, one of Danish stock, one of Trinidadian, talking like brothers of some familiar kind - both seeing the world from the same empathetic lens. And as I left, freshly pressed suit in hand, he said generously that I'd made him feel the best he's felt all week. Too kind he was and I reminded him later that Sunday, the best was yet to come - time with his son. Tailors are a million dollars a dozen - the good ones. Mr. Thomas Charles is one of the good ones. And when put on this new suit tomorrow, I'll look all the better for the love and care put into its tailoring. read more

Leaving for my bachelorette tomorrow and I tried on one of my dresses & popped the zipper. I called Westfield Tailors and they were closing in 5 mins. Arrived 12 mins after they were supposed to close and the most amazing sweet kind man worked on my zipper for 45 mins & fixed it! I am so so grateful to him, please bring your business here! There are still good people out there !!! Thank you so so much !!! read more

I've been to many tailors and this is by far the best! I had my sleeves shortened on my jacket and he did an amazing job. No flaws and looks amazing. It took about a 9 days, but you can't rush quality. read more

I brought in two pairs of dress pants, asked him to let out the waists, remove the cuffs, and shorten the legs a bit on both pairs. After I got home and looked at what he scribbled on the receipt, I immediately called him on the phone to make sure he understood what I wanted him to do. "No problem, I'll remember", he replied. I don't know how I could have been more explicit. I wasn't asking him to build a moon rocket. Two weeks and $100 later, my wife picks up the garments for me and brings them home, and he didn't remove the cuffs or shorten the legs on one of the pants, although he charged me for it. Avoid this clown. read more

I was referred by another men's store because I was in need of fast alterations. SUPER reliable, knowledgeable and very willing to help. A true professional read more

I had to make some last minute alterations to a pair of pants. I was surprised when Thomas told me he could have them done in just a few hours. When I went to pick it up I was able to try them on and was impressed they were done so well. He even had a selection of suits to order and alter right from the shop. No doubt a great tailor. read more

A very nice gentleman and a good tailor. Has zero sense of urgency or work priority, though. Items are NEVER ready on time. Does not return phone calls. The dress I brought to him in May for a new zipper wasn't done correctly. Returned it to be fixed three weeks ago. I have been in the shop six times already and still don't have the dress. It's still not done and today is November 3. "Come back tomorrow." Well, I can't come back tomorrow. This is perhaps the tenth item he's done for me and it's always the same story...come back later. No more laters. This was the last time. read more

Needed a dress altered last minute. Went to another tailor who declined due to the rush needed so I tried Westfield Tailors. Dropped it off late Tuesday night and it was ready for me by Friday evening. read more

The owner is so niceeeee but the tailoring is terrible. Last two times I went I had to have things revised 2-3 times each. Need a new tailor desperately :( read more

I got a suit tailored last summer while I was working in Westfield. Even though I had to go more than once to continue making some final adjustments he was really open to feedback and the final job was perfect. I highlight this since with other tailors it happened that after they make their first alteration they don't want to modify it anymore or continue working on the same suit. This was not the case and I ended up really happy with his job. I highly recommend. read more

Don't EVER go here if you need something in a hurry. I went in on Tuesday for dress shirt alterations for an event in Atlantic City on Friday night and he promised me it would be ready by Thursday evening. I stopped by on Friday afternoon on my way to Atlantic City and it wasn't even started yet. He said he got busy. Well if you're too busy to do my work by the time I need it, tell someone in advance so I can find another tailor. His work may be worth it but his customer service skills lack big time. I will NOT be returning for anything. read more

Exceptional Tailor that accommodates not only your needs but also your Time frame. I needed a Dress for a wedding tailored nearly overnight because I had bought a dress online that was a near disaster and he made it possible to make a masterpiece out of "shrubs" ... For a very reasonable price! I couldn't be happier and more pleased with the services rendered by Westfield Tailors. read more

I recently brought a gown that needed to be shortened to Thomas. The gown had a double fabric hem and a slit. Not only did Thomas do a good alteration, but the gown was ready ahead of schedule. I highly recommend this tailor. Plenty of parking in the adjacent lot is an added convenience! read more

I brought in a suit on a Friday afternoon and told Thomas I needed it for a funeral Monday morning. He promised me that if he didn't finish it by Saturday he would come in Sunday and do it. Sunday came and went and I heard nothing from Thomas. You should not trust this man with anything time sensitive because he is unreliable. I will never have any article of clothing brought to this excuse of a tailors shop again. read more

I needed a very minor repair done so I can't speak to how well this place does major alternations, but from what I could see (and the number of customers coming in while I was there), they do high quality work for a demanding clientele. My repair was done very quickly and when promised, at a very reasonable price. I'm not from the area, but if I was, I'd definitely use this place on a regular basis. read more

Fine for general alterations but don't contract with them to have anything made. Although claiming to make suits etc... they obviously don't do enough of it to employ a system or production schedule. I was measured for a suit that was promised within a month and up to three months later still not ready. My event was imminent and I had to cancel this suit and buy from a dept. store. Now over four months l there has still been no response to my request for a refund. Very poor business/customer service sense. Will no longer go to Westfield Tailors for any reason. read more

Do not go here. I needed a button on my jacket, he told me a day or two. A week later it still wasnt done, he told me to come back that night. I went back the next morning...HE HAD NOT EVEN STARTED IT. I needed it for the day after and had to scramble to find somewhere else that could do it in the timeframe they gave. It is completely unprofessional and unacceptable. I am extremely disappointed and will never again go back to that lazy misleading guy. read more

I had the absolute best experience working with Thomas. I live in Maplewood and he resolved a true dress emergency. Another seamstress was altering a bridesmaid dress for me and I was picking it up the evening before I was heading out of town for the wedding the next morning. I tried the dress on when I got home from work and it was a complete disaster. It was asymmetrical and altered from one side only and would not zip. The dress was being altered because it was 3 sizes too big. I googled "emergency tailor" and Thomas popped up. Thank god because he took what was deemed a total disaster and rebuilt my dress THAT evening. He saved the day. And not only did he save me from having to back out of the wedding party but he was so enthusiastic and genuinely concerned about helping me. This is my first review on Yelp and I would write 10 more for him. Bottom line- Use Thomas. You won't be sorry. read more