My kids were patients here for over 10 years. Dr Cavuto is a great doctor. It's unfortunate that the staff at the office are so awful and treat patients and parents so poorly. They refused to schedule a sick appointment for my daughter because they said that I owed them $20. We didn't owe them anything. What kind of doctor's office would deny a sick patient care over $20? They insisted that we pay them many times over the years when we didn't owe any money according to insurance EOB. Update: we have since left this office and requested a copy of my daughter's immunization record and they initially refused to provide it saying we owe them $20. When I called back and let them know that it was a HIPPA violation they decided to provide it. Apparently they don't comply with HIPPA read more

Based off of the reviews already sums up just about everything (not shocked) Christie is rude and doesn't have phone etiquette, can't speak properly on the phone to someone she reached out to.DOESNT MAKE ANY SENSE!! Does she need a wake up call because this business needs us to RUN not us needing YOU. The establishment is a -0, google is nice enough to even give you 1. Christie if you don't like your job just leave because you're just as miserable , stay home with your crappy attitude. read more

My kids have been patients for years and our experience with the doctors has been good, especially with Dr Haymond who has retired. However the attitiude and tone of the front office, mostly the nurses, is disappointing. I'm sure the practice is busy and the nurses answer a significant number of calls every day. However the harsh tone and lack of compassion is unacceptable. If it weren't for the doctors we would not stay. If I were starting over, I would not select this group. read more

The absolute worst front-office staff I've dealt with. While the doctors are more than competent and caring, it's a shame they are not more careful in hiring professional office staff. I've long been surprised by some of the office "rules" (no dirty diapers allowed - take them home with you!) and the long delays in having health forms filled out, but rudeness when speaking to a nurse on the phone really is beyond what I can handle. Happy that I have healthy children who are aging out of this practice. To all of the new parents out there: you have options, keep looking for a practice that has professional staff members, not just good doctors. read more

Westfield Pediatrics - Pediatricians Near Me - Westfield, New Jersey

I'm a stay at home dad with two children three-years-old and a five-years-old. The three-year-old has been going to Westfield pediatrics and since birth and the five-year-old since last year. he transferred from another medical institution. So in the 3+ years that my child has been going to Westfield pediatric we've not once had a pleasant, easy, or otherwise professional interaction with the staff in either the main building or the annex building. With the exception of Dr. Haymond who our family loves dearly. We've considered leaving this medical practice before, but have stayed to enjoy the most wonderful care from our doctor. The nurse staff is repeatedly passive aggressive, repeatedly RUDE, short with explanations and their descriptions, and pushy, bossy and argumentative. With a name like Westfield pediatric medical office this institution should be much more community driven and they could be a beacon in the community for how to be professional, how to treat patients, instead of the opposite is true. And if you think this review is written because there's something in it for me, rest assured there's nothing in it for me. read more

So I just called this office to see if they would help me with a verbal doctor referral and the lady who answered was so rude that I felt compelled to write a review. Due to her verbal lashing I would never go back to this place nor would I refer this office to anybody, Not even my worst enemy. With a woman like that answering the phone with her poor customer service and verbal inexperience I can not imagine how the doctor still has patients. read more

I was on the fence with how many stars, would have been 2.5, I have to say all the doctors that we have seen, have always treated us with respect, and always gave my child the proper care. Some of the other staff, not so much, not all, but some. Definitely a plus that they have walk in hours, 365 days a year. This place place is way out dated, and filthy, the floors are way over due for a mop. What ticked me off the most was at my most recent picture of a chair in one of the rooms (2nd floor room), multiple different types of stains. For a medical facility for children, this place should gleam. I have posted a picture of the chair. read more

Westfield Pediatrics - 2nd floor room chair, multiple stains.....Come on now, and it's not like something just spilled on it. - Pediatricians Near Me - Westfield, New Jersey

We just moved to the area and decided to try out Westfield Pediatrics for our 15 month toddler. Unfortunately we were appalled at the entire experience. When I initially called them, I was hoping we could go in for a "meet and greet" to meet the doctors and see which one we wanted to go with (this is what our previous pediatrician did). However, I was told that I had to choose a doctor, so I looked them up online and chose one to make an appointment with. When we showed up for the appointment, it was with a different doctor. So what was the point in me choosing a doctor anyways? We then waited for approximately 45 minutes to be seen, which is an eternity for a toddler. There were other young children and several babies waiting with us, some waited even longer than us. I was surprised at how outdated the room and equipment were. The doctor who saw us (Dr. Chen) was very unprofessional and made both my husband and I feel really uncomfortable. She asked questions and made comments in a way that made it seem like there something wrong with either our daughter or our parenting style. In the end she handed us a prescription for a multivitamin with absolutely no context about what it was, why to take it, how to take it, nothing. The worst and most DISTURBING part, when she gave the vaccines, after giving each shot, she stuck the used/dirty syringe directly into the table. Parents, PLEASE do not take your children here, and if you have to, do not let them sit on those tables. We could not have gotten out of there fast enough. read more

I have had an overall positive experience with Westfield pediatrics . I think all of the doctors are very knowledgeable and respectful. We love Dr Hammond ( she has since retired) and Dr Schudder. They always gave me a sick appointment when needed and they have sick hours every morning 8-9 am. Front office staff are overworked and can be abrupt. They do charge 1 dollar a page to send your medical records so be aware of that . read more

PLEASE please take your precious baby somewhere else!! Do your research and trust the reviews on here re: the staff. Never have i ever felt so disrespected, scolded, spoken to in aggressive, condescending + argumentative tones! It was incredibly uncomfortable and stressful being a first time mom and having to deal with these evil, mean ladies in person and over the phone. We only went here because it was nearby and my baby came early so i had not decided on a pediatrician yet & the hospital said we had to see one the day after we got home. Dr. Fursa was so sweet. I truly hope she transfers to an establishment that is dedicated to having a caring, compassionate, friendly (or at least respectful) staff!! read more

I am a registered Nurse and called Westfield Pediatrics to speak with staff regarding a patient. I sent required consents to obtain needed information. I called several times before someone would speak to me then was yelled at on the phone. The phone staff needs to be replaced with Professional Nurses. I have worked for 25 years as a nurse, I never spoke to my peers or patients the way I was spoken to. I understand they see and receive calls from many throughout their day, and irony is I worked for the office many years ago, however professional offices need to remain professional. I am familiar with Westfield and shocked that the parents in the area tolerate the snarky abrupt help answering the phones. I would be horrified if I called the office with a sick child and was spoken to in such a manner. read more

Appointment was set. Showed up 15 minutes early as directed. The office texted me asking if I was here and I responded yes. They told me to wait in my car. Fast forward 40 minutes later with no contact from the Dr. office I decided to go inside to see what was happening with my apppointment. I was told that they were behind and there were still 2 people in front of me waiting outside. I found this so inconsiderate as I could have taken my son home and come back since it would be approximately 90 minutes total time waiting in the car before I would be let into the office. This is a long time to be expected to wait in your car with a sick child. The Dr. who came out to speak with me was very rude with zero empathy or even apologetic in any way. It is understandable to run behind but, there is no forgiveness for not communicating and not respecting me and my time. We loved Robyn Scudder when she was here and stayed on after she left but, since she is gone there is no reason to stay and deal with the rudeness and lack of consideration for me and my children. Pulling all 3 of my kids out and finding a new pediatric practice. read more

I came here after my son's original pediatrician was never available and can't be happier. Robin Scudder is so caring and always makes herself available to talk. When I don't see her the other doctors have been great too. The support staff is caring and helpful and a lot know me by name. Even though I moved out of Union County I still come back her for all my children's medical needs. They're great! read more

Not sure what the person above is talking about. I've had nothing but pleasant experiences in this office. Every single time my kids have needed a sick appointment I was told to bring them in immediately. One time they even stayed open late to wait for my arrival after work. Every morning between 8-9 they have walk-ins, which is extremely beneficial. They're open on Saturdays AND Sundays. You just have to let the answering service know that you need to come in, and they schedule the appointment for you right away. Yes, the décor is dated but I'm really not there for fancy décor I'm there for good doctors, which they have. Yes, you have to schedule a physical so plan ahead...this is everywhere, even when I schedule one for myself at my own doctor's office. I've never had an issue with forms being filled out properly or timely. Overall, I really like this office. I've been going here for a few years with my almost five year old and my one year old now goes as well. They are very accommodating and even though you may not see your primary doctor for a sick visit, there is always someone available. The staff has always been kind and courteous as well. read more

These folks are not nice at the front end. Have been going here since 1969, 18 years for me, 18years for my daughter and 10 years for my son. We missed appointment due to circumstances behond our conrol and they charged $50 fee and refused to waive it despit 45 year relationship. read more

Good dr. is the only reason for two stars. Staff needs training on dealing with public. Beware they will bill you and your insurance company for the same visit so keep receipts as your proof of any fraudulent behavior. read more

I have been going to these guys for over 14 years, for my older kids and after remarrying, my 3 younger kids. I'm fed up with the bullshit from the office - their passive aggressiveness, rudeness, a billing office that denied me a scheduled visit because I had two previous "no shows" even though I had already agreed to pay that on my next visit (and one wasn't even a now show but me being 15 min late). Some of the doctors are great but when they told me the doctor wouldn't see my baby anymore because I was late 2 times, that's where I draw the line. How many times have we, as parents, sat in their office waiting past our scheduled times, sometimes well past, and haven't been similarly compensated for our lost time, some of us have to clear this with our employers and it's not a trivial matter. The last straw that broke the camels back was when this place hinted they may hold my daughters medical chart and records hostage if i don't pay the "no show fee", which is a violation of HIPPA . The office manager, Janet, set them straight though and ended up confirming. read more

The only reason I have been coming to this pediatrics office is because of Dr. Scudder. She is a great nurse who has always been helpful while I was growing up, although, I've been coming here since I was a child and have rarely had good experiences here. I just had a phone call with a person working behind the desk and she was extremely rude to me and suggested I go to an urgent care since she was the only one in the office and could not help me. Find another pediatrician to save your time. read more

We couldn't be happier with Westfield Pediatrics. All the doctors are very friendly and professional. They take their time to listen and make it easy on our daughter. Their after hours call-service is also top top-notch. read more

I went to Westfield Pediatrics my entire life growing up. I had average experiences with the doctors however the reason for making this 2 stars instead of 3 is my experience with the staff. I am currently 26 seeking immunization records for admittance into grad school, and the staff has been anything but helpful in allowing me to get my records. I was laughed at on the phone, spoken down to, and disrespected after going to the practice for the first ~ 18 years of my life. RUDE and INCONSIDERATE. You're "just another number to them" as I was told verbatim. read more

I have nothing but positive things to say about Westfield pediatrics, when I had my daughter I went to another pediatrician who was AWFUL. She was never available and the office staff looked like a bunch of high schoolers. I switched to Westfield and Robin is my daughter PCP. She is lovely and so educated she makes my daughter and I very comfortable. The other day my daughter was vomiting and couldn't keep food down. I called and they told me to bring her in right away if the vomiting continued. Thank goodness it didn't and I went on with my day. The next day I received a call from Robin, with her saying she noticed I called because of the vomiting and wanted to check up to make sure my daughter was ok and feeling better. How considerate of them. My daughter will continue to go here and any other child I have read more