I couldn't be any happier! I discovered Westerville Florist at a Westerville Area Chamber event in January and I was so excited to have the opportunity to check them out as a customer. Unbelievable service from start to finish and why did I not use them before?? So wonderful! Lisa helped me out so much on Tuesday with my order for a thank you bouquet for my aunt in The Woodlands, TX after a long family formal wedding for my cousin.We wanted to thank her for all she did for us and Lisa made it happen! She heard what our interests were on product, timing, arrangements, set clear expectations on delivery, process, costs and follow up. From the time I left the shop she called me within an hour with all the details including offering to text a pic of what she found in the Spring/Woodlands area for delivery on Wednesday. You cannot beat this service. My aunt got her delivery and shot us a beautiful text of her flowers with all the graciousness of her surprise and thank you back for the surprise. NONE of this could have been accomplished without Westerville Florist. They have earned our business and we're a forever client. Support local businesses and check out this lovely florist. You will NOT be disappointed at all! read more

Westerville Florist - My aunt's FAV flowers, Hydrangeas! - Florists Near Me - Westerville, Ohio

I went in to get a Thanksgiving centerpiece they made me one which was quite spectacular. The price was right and my family loved it. Went in and saw something like the one I ultimately purchased and just ask them to make 1 like that but with more volume. Love the final result. And most importantly, my mother, now 89, said its a very beautiful centerpiece. Since I don't live in the area, but grew up in Westerville, I'll occasionally send flowers to family, and most particularly, my mother! I suppose I could just order from a generic website but I like to support local businesses. I've always used Westerville Florist. They have always been eager to help, make suggestions, and accommodate delivery timeframes. They will always have my business. read more

Westerville Florist - Florists Near Me - Westerville, Ohio

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Si went over and above to help me for an out of town funeral. I asked her if it would be possible to send a photo of the completed arrangement and she obliged without hesitation! Not only that, they didn't have every flower for the arrangement I picked out, so she walked through all of my options to make sure I was ok with them before we committed. After having dealt with another florist in the area who was none too pleasant, it was so refreshing to deal with Westerville Florist. Not only did Si send a photo of the completed arrangement but the person who we sent it to loved it so much that they sent a photo as well! All-in-all a really great experience. read more

Westerville Florist - Florists Near Me - Westerville, Ohio

Beautiful flowers and arrangement for Mother's Day roses. Wife absolutely loved it. Delivered on time in great condition. read more

Westerville Florist - Florists Near Me - Westerville, Ohio

I'm trying to order a bouquet from there Now for my uncle who had surgery He had it today and I want to send it as soon as possible read more

I've called on Westerville Florist for the past 2 or 3 years to create & deliver a Thanksgiving arrangement to someone I appreciate greatly. In each instance, I've found them to be friendly, helpful, and accommodating (even agreeing to call the recipient to schedule the delivery date, since I was unsure of the recipient's holiday plans/availability.) Oh, and the floral arrangements were lovely. Lol. I would recommend them without equivocation. read more

Westerville Florist - Florists Near Me - Westerville, Ohio

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I will start by saying- that I have NEVER in my life been so embarrassed or ashamed of a floral arrangement sent to a grieving colleague. I ordered a 'beautiful' arrangement of sunflowers to be sent to the receiving/viewing of a colleagues father. They were supposed to be warm, inviting and hopefully add some happiness to an otherwise sad event. When I arrived last night at the viewing, I was curious to see how beautiful the flowers were. What I saw, was so shameful, I wanted to remove the card so that our colleague didn't know they had been sent from us. After calling the florist this morning and making her aware of how disappointed I was in the floral arrangement that they provided, not only was she RUDE to me on the phone (much like when I was ordering the flowers) but she changed her story up at first saying that she had personally made the arrangement, and then she blamed the new girl for the terribly ugly and screwed up arrangement. She said she would make note of it and adjust the bill accordingly (which I NEVER even received a copy of), to which I told her to send the nicest, biggest, and most expensive arrangement over to my colleagues house at no charge to us. We will see if this even happens. I also called FTD (the bouquet that I ordered was one of theirs) and asked FTD to remove this vendor from their company. This vendor is giving FTD a bad name, and having ordered through them directly before, I don't want to hinder their business at all. The woman at FTD assured me that they would be looking into this matter. Save your money and your embarrassment and use a different florist. I wish I would have checked their reviews before calling them. I would never be in the position I am now, fuming and furious, if I had thought ahead. (Shame on me!) read more

Westerville Florist - The arrangement that I had purchased, to which I asked to include two ADDITIONAL sunflowers (Totaling 8 large sunflowers) - Florists Near Me - Westerville, Ohio

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DO NOT GO HERE!!!!!!!!!! I ordered a BEAUTIFUL bouquet for my mom for her birthday and what she got was TRASH. When I talked to the shop about it, they were very rude and terrible to work with. They are now not responding to me and they are doing nothing to make it right. Next stop is to file a complaint with the BBB. read more

Westerville Florist - Florists Near Me - Westerville, Ohio

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I would not recommend ordering flowers from Westerville Florist's website. I spent around $45 total on a flower arrangement and what I received looks drastically different than the photo on their website. When I called to say that the arrangement didn't look like the one I purchased, I was told that this particular arrangement's photo was "deceptive." That seems to speak for itself. I'd recommend using another florist who accurately represents their flowers. Not worth the $45. read more

Westerville Florist - What I received - Florists Near Me - Westerville, Ohio

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Stunning roses that are each 5"+wide! They were delivered for my anniversary and 1 week later now, they look just as beautiful and fresh as the day I got them! Absolutely love this florist and highly recommend! read more

Westerville Florist - Florists Near Me - Westerville, Ohio

Rude, late, and unprofessional. -1 for sending me an email notification (through Teleflora) on Monday telling me that my flowers were "hand-delivered." Lies. -1 for being rude with my girlfriend and her family when they called after the first delivery attempt failed (Monday) -1 for not attempting to deliver the next day (Tuesday) -1 for being rude to me when I called on Tuesday (I spoke with Dory). Another -1 for making up a story (lie) explaining why they didn't attempt to deliver. Yet another -1 for making me ask 4 times in a row to get a straight answer on when the flowers would be delivered. -1 for using 'the price of gas' as a reason why you didn't deliver. this is why i paid a 'delivery fee'. -1 for delivering the flowers 2 days late (on Wednesday) -1 for delivering the wrong color vase Please save yourself the trouble and avoid this place. The flowers were decent, but certainly not worth the money, time, hassle, stress, and aggravation. read more

A friends father pasted away we ordered a beautiful arrangement from their website, had them deliver it to the funeral home. When we went to the viewing the arrangement was CHEAP & SMALL, nothing like the photo or the price I paid for. I called to complain to the manger, she did not apologize and they gave a us a $10 refund for an arrangement that was $70. I will never go to this florist again they are cheap, you don't get what you ordered and I would rather give my business to someone who puts pride in they product! read more

I had them send flowers to few of my girlfriends on her birthday and they was on time! What up with the bad rap? I think its TIME to call all the BIG & NASTY Yellow Jackets to STING those people to death being RUDE! read more

Both of my experiences with this florist have been outstanding!! Just prior to Christmas, I received a beautiful arrangement from a friend through Westerville Florist. It was GORGEOUS!! (I'll attach a picture - but the picture doesn't do it justice!) There were 9 huge roses, a ton of greens and tons of carnations -- many of which weren't opened up yet when the pic was taken. The arrangement lasted FOREVER since it was so nice and fresh when it arrived. The BEST part of that experience with them was the fact that they called afterwards to make sure I received the arrangement (I wasn't home when it was delivered) and that I was pleased with it!!! WOW! When's the last time a business cared THAT much??!! Soon after that remarkable experience with them, I found myself on the other "end" -- needing to send flowers -- so I immediately thought of Westerville Florist!! I placed an order online, via their website, late at night this past Thursday. Very first thing Friday morning, my phone rang -- there had been an issue with my CC number coming across as "encrypted" with the order. They were very kind about it and took the needed info over the phone. However, by mid-morning I learned my friend was suddenly being discharged from the hospital (where the flowers were to be delivered)! SO -- I called the florist and explained the situation. Again, they were very kind and understanding -- immediately offering to deliver them to her home instead. BUT, now we had another issue -- my friend lives way south of Columbus -- part way to Cincinnati -- outside of Westerville Florist's delivery area. The florist initially offered to cancel the order all together, but since I still wanted my friend to receive flowers, they offered to "wire them" instead, contacting a florist nearer to where she lived. They were extremely gracious throughout the ENTIRE transaction!! I apologized for all the trouble -- they never complained ONCE that they were still "stuck" with the flowers they had prepared for delivery to Riverside!! Initially I spoke with someone named Mike on the phone -- then a different gentleman when I called to change the delivery -- but unsure of what his name was. Both were excellent!! They were gracious, kind, patient and nothing but cordial on the phone -- even with all the problems I caused them. I would HIGHLY recommend this florist!!!! read more

Westerville Florist - Beautiful arrangement from Westerville Florist!! (photo doesn't do it justice - hard to "capture" how large/lush it really was) - Florists Near Me - Westerville, Ohio

Unhappy Customer. The flowers that arrived were minimal in size and not how the male employee described over the phone. I paid 66% over the minimum size order. When I called to complain and stated it was a small arrangement he asked "compared to what". Although absolutely no solution was offered I did manage to drag an apology out of him. I will go elsewhere next time. Just saying. read more

I was going to be out of town for Valentines Day and made arrangements with them for delivery while I was gone. The gentleman that helped me showed me some different arrangements and we put together an idea of what I wanted to send. My wife loved the arrangement and the flowers were very fresh. This is the first time using them and will be using them in the future read more

I ordered online one of the FTD flower arrangements to be delivered to my sister-in-law for her birthday. Since I live out of state, couldn't do it myself and wanted it to be really nice, I upgraded to the 'deluxe' version--what she got was pitiful--it wasn't even the 'standard' version of the arrangement. When I called to complain, the lady was very rude and even said, "Let me tell you something, honey"...and then proceeded to tell me that "anytime you order online, you are not going to get what you see". Told her that was false advertising and the description described all of the different kinds of flowers that should be in the arrangement. I told her I understood that with COVID, maybe some of those flowers might not be available, but would think they would sub some others in to make up for it. She then asked me how much I spent on the arrangement--I told her the 'deluxe' price of $55.00. She said the arranger put in $55.00 worth of flowers--I told her no way would 4 roses, a carnation, a daisy and 2 alstroemerias cost $55.00; besides, you advertised a specific arrangement for that price, period. She then said they would redo the arrangement, but wanted the old one back. Ridiculous! She was so rude, argumentative, and condescending--not appropriate for customer service!! I will never use this florist again and I am going to notify the FTD services and suggest they not use this florist. PS- the new arrangement came today and does look better; why couldn't they do that the first time?? read more

Beautiful flowers, incredibly healthy and vibrant. The owner is epic. Will be returning soon. I have no clue what these other people are talking about. My experience with this shop was very pleasant. I have gone to Flowerama and received the wrong flowers. Do yourself, and that special person in your life a favor and give this shop a chance. You will not regret it! I will always shop here in the future. Thanks again!! read more

Westerville Florist - Beautiful stargazers I received - Florists Near Me - Westerville, Ohio

They were awesome. Busy but still took the time to make me feel like a priority. I had some last minute needs and they took care of me without hesitation. Based on the quality and service I'll go out of my way to support this local business. Thank you!! read more

Arrangement that arrived was very small...I had upgraded to the deluxe size....Mylar balloon was missing... when I ask about it... I was told it had floated to the ceiling. FTD chose the florist.... I would've never chose this florist.... they have a three star rating....Based on the arrangement I received I see why !!! read more

I want to say they did a great job! They let me bring in two things of my own, a softball flower and a scentsy lamb. They explained that the price goes up because of the vases from what we see on the computer. For $52 with delivery I could not have asked for more and I had one happy 23 year old! read more

Westerville Florist - Florists Near Me - Westerville, Ohio

Stay away from this place. My boyfriend ordered me flowers to be delivered on a specified day and I was not home to pick up the flowers. So I called them back and was told by the alleged owner that I was not home and my neighbors were not either......so they would deliver tomorrow. (Who tries to leave packages with the neighbors?") When I asked why was it not left with the leasing office. She got really angry and started yelling and said it was protocol to try and leave it with a neighbor instead. All my deliveries were left with the leasing office when i was not home to receive a package, especially when you have to drive past it to get to my apartment. It is just common sense!!!! Only one star for customer service and common sense!!! read more

If you need flowers, then Westerville Florist is for you. The product is second to none and the people are as well. Always courteous and willing to help! read more

Yelp needs to change their reviews so that you can't even do one star. Honestly, I could not believe what happened with this florist. I ordered flowers for my mother-in-law to be delivered on my ex-husband's birthday, because he died recently, and my son wanted them sent to his grandmother instead of the cemetery. I used a local florist to place the order. Westerville called me, the person who placed the order, and asked for my mother-in-law. When I said I wasn't her, I asked if this was in regards to the floral arrangement order I placed. She became EXTREMELY rude, and said that the driver couldn't find my mother-in-law's condo. I told her I had to put her on hold because I had to get her phone number. The gist of it: That's how rude she was to me, when she thought I was the person who was going to be receiving it? Was she kidding? No, it turns out that's just how rude that person is. After I gave her the phone number, I called my florist here, who stated that she had been rude to them as well. They called her back and gave her step-by-step directions to my mother-in-law's condo. Seriously, it's Ohio; they don't have GPS for a store that delivers to different places on a daily basis? (If they probably don't, it's due to poor customer service.) Westerville had already called my mother-in-law, and she hadn't answered the phone. I then had to call my mother-in-law and apologize for any potentially rude message left by the florist because I was afraid of what this moron would say to her when leaving her a message. My mother-in-law is still grieving, and no one, for no reason, should be treated like this. I informed my florist here that should I need to use a florist there in the future, they are not to use them. They agreed. This shop was an embarrassment to customer service everywhere. I have no idea as to whether they even delivered the flowers, or will give some lame excuse. read more

I love to support locally owned businesses. So I visited Westerville Florist and will never visit them again. I would rather use 1-800-flowers. I don't mind paying a little more for great customer service, but when the owner is rude and you know you can get it cheaper online...my advice..get it cheaper online. I walked in and waited several minutes before someone even came out to talk to me and when someone finally did come out to greet me, which I found out was the owner, she made me feel like I was wasting her time because she was busy as she stated. Maybe next time I will check out Flowerama, which is just 1 mile down the road. read more

I ordered a floral centerpiece and smaller bud vases for the tables at a party. I called from out of state to buy the flowers, and the man I talked to on the phone was so pleasant and helpful. The flowers arrived at the party location as I had asked and were gorgeous. The roses in the arrangement were even more beautiful the next day. I thought the price was very reasonable, and I was totally satisfied with my experience with Westerville florist. read more

I called this morning asking if they could deliver flowers to my daughter in the area. I wanted something purple and they came through. The flowers are lovely, they were delivered within a couple of hours and they even managed to come up with a purple vase! It was perfect. read more

My son ordered me flowers for Mother's Day from Pro Flowers, he picked out a beautiful design that he thought I would like, it came on time from Westerville Florist. This arrangement cost him $70, he had a $10 off coupon also, so basically this arrangement was to be worth $80. When it arrived, it was nothing like the picture, I called once in the morning and once in the afternoon, the manager would not budge on correcting this arrangement even when I said I would exchange it. I wasn't trying to get 2 arrangements. This did not have the carnations nor the button mums or even the bow as the picture showed. I will never shop here when I buy my own flowers frequently, nor will we ever order from Pro Flowers again!!!!! read more

I've ordered from them a few times, the service and product was very good!

I wish I would have checked yelp before using them. Ordered flowers for a funeral and they never arrived. How sad for the family. We called them and they said they accidentally deleted all our info after we hung up.. Are you kidding me? I predict they go out of business within 12 months, shame on them. read more

Friend ordered flowers for a thank you and wanted them delivered on a Saturday, they arrived at my home and did not leave the flowers. called later to ask when I would be home and said by 2:00 pm, but that was too late for them to deliver. Would have to deliver on Monday, I called Monday and ask for a window time and requested fresh flowers ( not from Sat), he said in a few hours they would arrive. As I was soon leaving the house they arrived and delivered. The flowers were definitely from that Sat. The greenery was broken and roses crushed and browning, alstroemerias dead and hanging on the side of the vase. I called and spoke to a man in the store, he disagreed with me and said they would re-deliver, rudely. I sent him photos and he indicated that "they were not dead but not opened yet due to freshness"! Re delivery today and the delivery person had the nerve to ask for the old flowers back!! I will never recommend or use this florist again, customer service was non existent and the flowers are pitiful for the price and poor quality. read more

I ordered flowers from Westerville Florist for my mother's memorial service at a local church. I placed the order several weeks before the service and the florist called me a few days before to confirm my order and delivery instructions. The flowers were delivered right on time to the church and they were perfect! Great service and beautiful arrangements. read more

Please go to another florist in Westerville to receive decent customer service! I wish I had read the reviews here before calling them. I was looking for a local florist that delivered same day, and came across their website. I found an arrangement that I liked and called to place my order. I was in a good mood and not in a hurry. The lady that answered the phone sounded annoyed that I called. The entire "conversation" (if you can call it that) she was simply rude as if she couldn't believe I was calling her flower shop to order flowers! I will say that the bouquet did get delivered same day within a few hours actually, but the flowers were also a very sad version of the beautiful bouquet I had ordered and paid for. The colors were the same, but with about half the number of flowers as well as cheaper flowers like daisies substituted for more expensive ones. Even if the bouquet had been exactly as pictured I would not give this place repeat business because of the lack of common courtesy. read more

I have only had one experience and I will not go back. I ordered a floral arrangement which cost approximately $50. I saw the arrangement and it had very few flowers (daisies and roses). Additionally, the arrangement wasn't "arranged". All the daisies were on top and the roses were at the bottom. I called and spoke to the owner and all he said was "ok". Overall, not a good experience. read more

Terrible customer service. Purchased a flower arrangement for a birthday for 80.00 and it died in 4 days. I went back in to them and they would not do anything stating that the flowers die. I understand that's but in 4 days. Wouldn't replace or help in any way. I will never go there again read more

I will start out by saying I have never been embarrassed before by any floral arrangement in my whole life....until now!!!! So bad was the arrangement that I emailed the owner, who wants to show me invoices PROVING that my flowers were fresh. They were not fresh; the arrangement was OLD, and he cannot prove that away, nor my embarrassment when my husband and I saw it!! 200 hundred bucks wasted. He did not offer a cent back, and now I would refuse I think, for I will take Mike to court, this I pledge in writing. The funeral arrangement only had one afternoon and evening to look good, and it failed. Mike failed. Westerville Florist failed. Wish I'd gone on here before ordering....so run, run run away from these rip-off artists!!! read more

Terrible. My husband got a Valentines Day flower arrangement delivered to my work. It was supposed to have 3 balloons and it only had one balloon which was taped to the card and not even blown up. The flowers were already starting to wilt. It looked awful. My husband called about it and they apologized for not "blowing up the balloon" Seriously??? they said they could not get a refund due to it was ordered from another site. We will never use this agency again and will be posting a complaint to the original site. read more

I was extremely pleased with Westerville Florist and how wonderful they were in ordering the flowers for our daughter's wedding! They were prompt, and the flowers were the exact colors that we ordered. Mike was wonderful to work with. He was thorough, and very knowledgable and polite! He went "above and beyond" to make sure our flowers were perfect! We will definitely do business with this florist again in the future! read more

I called and ordered 2 corsages the night before a daddy daughter dance. They had them ready the following afternoon. They were pretty, held up all night, and reasonably priced. read more

I ordered a bouquet off their website for my mom for Mother's Day. Apparently the flowers were not very fresh and the water looked dirty/cloudy. My cousin called to let the shop know that they were disappointed with the arrangement and whoever answered the phone basically said "oh, okay" and hung up. Will never order from this shop again. read more