IF AT ALL POSSIBLE, DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!! I just got the most ridiculous hourly charges from this place! My company's truck ran out of fuel and got a little air in the line. We needed a new fuel filter to fix it. We were just off the intersection of Interstate 90 and Hwy 97, about 20 miles from the location of this shop. Even if they were only driving 45 mph, it would have taken under 1/2 hour to get there. However, we got charged for 45 minutes each way. The job took about 15-20 minutes, which was fairly rounded up to 1/2 hour. But, here's the kicker: we got charged an ADDITIONAL 30 minutes for THE TIME IT TOOK TO FIND THE PART AND EVERYTHING THAT WAS NEEDED. I have never heard of something so ridiculous! Especially when the hourly rate is as high as $140. If I were charged fairly, it would have been 1 hour for the round trip and 1/2 hour for the job: $210 plus the cost of the fuel filter. Instead, I was charged $350 plus the cost of the fuel filter.
I own a moving company, and would never even think about charging my customers extra time for our preparation of their move. That's like going to Home Depot and having to pay an extra hourly charge for the time it takes an associate to get the items you need from the top shelf. Or going to a furniture store and having to pay an hourly fee for the time it takes the warehouse manager to find your merchandise. RIDICULOUS!!!!! read more