Visited domestic and foreign yards on 10/4/25, having reserved a G8 rear seat assembly for one of…read moremy cars. Parts were pulled and waiting as promised, and for a good price. This matters a lot when you drive 4.5hrs to get rare parts! Friendly staff and clean overall. I tried my luck with their foreign yard for my Honda Pilot and managed to score a tiny trim piece. They let me have it free of charge. Much appreciated!

This is a terrible online site and i would not recommend it. I saw ad for car part and i sent…read moremessage to them asking if they had this same part for slightly less. The part was over $150, but since other sellers had for a little less i asked for the same. The other sellers take a month to ship, but price is better. I also just wanted to confirm it fits my vehicle and i gave description. I got response saying we domnt lower our prices, and didnt even try and locate part for a little less. If they had any clue on how to do business the proper way they could have knocked off 10% just to make me a customer. I buy parts all the time so they didnt just lose $150 sale, they lost thousands. And more importantly answered we cannot confirm if part fits your vehicle. Really? Thats like a doctor saying i know you have something wrong but i cant tell you what it is...this online seller sucks, really sucks...

I had the most amazing experience with the knowledgeable and personable Greg L. Greg L was a…read morefantastic wealth of knowledge for my needs. He was kind, courteous, professional, and really went the extra mile in helping me. This is why I love AutoZone. Thank you Greg!

I came in because I needed a new battery for my 2008 Toyota Corolla and this young girl maybe in…read moreher 20s max came out. I have to admit was not expecting to see her was expecting a guy. But she was absolutely wonderful not only did she find me a battery that was perfect for my car but also changed it out as well. I tried to leave her a tip but she kindly refused and said she's just hear to help everyone out. I absolutely recommend her, she's quit the charmer and very knowledgeable.

We went in for help with a battery. Kurt was so helpful in making recommendations and helping us…read morewith the right solution, saving us from a costly trip to the mechanic. We will go to this location every time we need auto parts!

Always taken care of! Appreciate the rewards program. Conveniently located near me. Thanks for…read morekeeping most of what I need in stock, as well.

I received excellent customer service today at Toby's on a problem with my car battery, which was…read morenot even purchased from them. I was told by another shop I would need to replace my battery because of a missing battery cap. I called Toby's to see if they might have a replacement cap and the young man told me to stop by so he could see what size the cap was. I went up there and he found a replacement cap within a few minutes. He saved me $85.00 (the cost of a new battery). The amount he charged me for the cap? Nothing, he gave them to me. Toby's definitely has all my battery business in the future. When I find nice, helpful people who provide good customer service, I stick with them! Thank you!

Fast and fair ! Helpful too. Got Wheelchair scooter batteries. Decent prices…read more Will go back again

Too limited of inventory in this satellite store I was looking for two items and they couldn't…read moreoffer either one without extended service

My earlier complaint was that I emailed them 2 to 3 weeks in advance to say I'd be in town the week…read moreof May 25th, but I got no reply. So, I wasted my gas on a trip from where I was staying to the valley to learn about something they could've responded to in my email. In hindsight, maybe I should've called, but they seemed such a professional outfit that an email would've sufficed from them

After hitting too many pot holes in Spokane's streets, my muffler was loud and a tail pipe lost…read moreits support so it was hanging low. After finding Discount Muffler took my truck in to see if it could be repaired only to find it was beyond repair! I was dreading the replacement cost and time needed to do the work, but I was amazed at the low price they quoted me to replace the muffler and tail pipe. They had the entire job done in about 30 mins!! Why did I wait so long?? My truck sounds so much better!! These guys are Amazing!! They were friendly, honest, affordable and fast!! I highly recommend this business!

OMG. Called in advance to confirm they'd install my own brand-new parts. I needed an entire…read moreexhaust system replacement on my work-van, and had no problem paying their labor rate to have them do it. They'd done work for me previously, two years earlier, did an excellent job at a fair price, and I highly recommended them after that. I'm a decent mechanic and normally do my own work, but an injury prevented this after I'd bought the parts from Amazon (hospitalized). Ron told me to bring it in at 8 am since they didn't take appointments, "So they could make sure they'd have everything needed to do the job". I explained that I was two hours away so asked if I could drop it off the night before, making me first-in-line for the next morning. He said that would be even better. I didn't want to leave the house at 5:30 AM just to make sure I was first in line (really glad now that I didn't). It had to be done the same-day if my wife couldn't pick me up. It's a major event to pull this off because my wife works around the USA in federal courtrooms, and is normally only home on weekends, so we had a rare weekday time-window to pull this off with two drivers. She flew back into town the night before and stayed-overnight to make this happen. I pulled in at 3 PM Thursday afternoon after a two-hour drive down, and Ron shockingly told me he'd need to keep the van 4-5 DAYS before he could get to me. WTF? "You guys who bring in your own parts move to the end of the line. MY CUSTOMERS come first!" I was stunned. I WAS A REPEAT PAYING CUSTOMER!! "I don't care if you even came all the way down from CANADA! It's not my problem". We didn't come from Canada, but 12 miles short of that. USA. Didn't care that I was a repeat customer who'd highly recommended him in the past. He then told me that he wasn't going to commit to doing my repair "Because someone else may come in who needs a $1000 catalytic converter replaced, and they're my priority. I won't risk losing their business because I'm doing your job". Of course. I did my best to stoutly shame him into being held accountable to some sort of human decency and accountability, that I had acted solely on his instructions in bringing it down, reminding him that in dropping my rig off the night before, I'd be first in line for his 8 AM chaos. Seeing that his brash, crass, BLUNT rudeness wasn't running me out of his office, and that I was holding him directly accountable, he reluctantly responded that I'd have to leave it overnight, and he'd TRY to get it done on Friday. Refused to GUARANTEE this 1-hour job was going to be done, 'because the electricity may go out or something'. Playing games. COULDN'T BE TRUSTED. Didn't need or care about my business. I pressed him several times for a guarantee. Refused to give one. He assured me that he was the only shop in town that would install a customer's parts, which was a lie, and I told him BS. Apparently that line works for him. He then told me that he was working alone that day because his partner was in the hospital. He told me the exact-same-thing two years earlier. I say bullsh!t. I wasted five hours of my time and $50 in fuel, and my wife, two hours and $35 in fuel. I charge $150-an-hour for my time, and my wife $85-per-hour for hers. I'll never recommend Discount Muffler again. I acted in good faith. Ron did not. While I was there, a woman was going to have her cat replaced on her 2000 Toyota Tacoma. Ron had previously replaced her forward cat, and this time it was going to be the rear. He told her $556, and she asked when to bring it in, she then being told 8 AM the next morning. That cat can be bought on Amazon for under $100, less for Ron, and YouTube will show that it's a 30-minute job for a professional to remove 8 easy-access exhaust bolts and 2 gaskets, no welding, and then replace the same. $450+ profit in 30 minutes. That's $900-an-hour. That example is why MY business moves to the end of the line. Mechanics routinely rip customers off, and this is no exception. No way in hell would I agree to paying $900 for my 1-hour job. Prey on the unknowing. My wife couldn't believe what she was seeing. I have no problem with him choosing to favor large-profit jobs over those like mine.  That's his business model.  That's how he shuffles those showing up at 8 AM.  My problem is that he never informed me of this over the phone, before we adjusted OUR lives and schedules to make this happen.  I needed and expected same-day service, my only requirement, and he knew that in advance. His attitude was that he was doing me a favor to do my work, and that I was a very low-priority due to bringing my own parts.  My entire exhaust system, catalytic converter, muffler, and pipes, only cost me $237! Ron should NEVER be dealing with the public.  He should hire a service writer. Find another shop. Spokane deserves better. Stop rewarding this BS.

Great customer service! I was greeted at the door and ask what service I needed. The gentleman walk…read moreme in to the register, got my info and walked out to get my car into the service bay. Rotated and balance my tires in a reasonable amount of time. Great job!

Great customer service , thanks Chris for going out of your way and finding my work key outside for…read moreme!

I recently moved to the area for a new job, and my husband will be joining me in a couple of…read moremonths. When I realized I needed new rear brakes, I felt a lot of anxiety about finding a trustworthy automotive shop in a new town. I made an appointment, and they were kind enough to squeeze me in on a Saturday. The entire experience was hassle-free and pressure-free. They explained everything clearly, provided repair quotes without any sales pressure, and had me back on the road in less than four hours. A special thank you to Brandon for his excellent customer service and assistance throughout the process. I will definitely return for future brake and vehicle service needs and will happily recommend this shop to others. They made what is usually a stressful experience completely painless.

I dropped my 2022 Bronco for a blown shock replacement. I left the shop at 8:10am and noticed the…read moreMechanic pulling my car into the bay while I was driving away. I received a call at 9:19am informing me the repairs were completed. I was charged $311.00 for labor that took one hour and nine minutes to complete. Seems excessive. I wont be returning.