BEST SHOP AND SERVICE EVER! They have done nothing but help me out with questions and parts. I could be on the phone asking questions for hours and wont feel rushed to hang up or they wont put me on hold they are there for you unlike most shops. Once I got a package and UPS wasn't so nice to it and broke it. I called Alligator and they sent me a new one that same day. If something wrong or bad happens give the shop a call first and tell them the situation and they will do everything they can to resolve it if it was a problem on their end or not they will help you. If you're looking for a shop that is there for the customer and not making sales then Alligator hands down is the place to go for all your needs they can do any rig diesel or gas they will take care of you! read more

Trash company dont do business with them. Customer service is unhelpful they will run payment under multiple different company names and same with service to avoid accountability read more

Great customer service. A real human answered the phone, was courteous, competent, & efficient. Great prices, free shipping... I will be back and recommend others buy from them as well! -Jordan read more

Ok long story short here because well this is a long story... I was in the market for some wheels and after doing my research online, they had the lowest price for what I wanted. While I normally try to give businesses a chance, especially if they give back to the military/veteran community sometimes it just doesn't work out. So, after finding the item that I wanted on their website, I added it to the cart and proceeded to checkout. This is when I messaged customer service and asked if there was a discount code to apply at checkout for the military discount. I had mentioned the item I was ready to purchase and the current price. Customer service replied with the same item but said that it was a different price, actually higher. I go back to my cart and well look at that, after refreshing the cart the price jumped! Mind you, I was still giving them a chance to correct the issue/error that they had made. Anyways... you can read the conversation. I asked about the red wheels and not the silver ones, yet they keep mentioning the silver wheels. ************************************************* Customer: Do you guys have a military discount I can input at checkout? I previously emailed proof to email address Alligator Performance: Thank you Name for contacting Alligator Performance! If this message is received between 7am-4pm PST Mon-Fri, you should have a response shortly! http://www.alligatorperformance.com Alligator Performance: You would have to call in for anything military discount related as not all products are eligible Customer: Oh ok. Well I was looking at the black rhino primm in red 17x9 et-18 5x127 for $251 online. Alligator Performance: Those are not in stock, did you by chance call on those earlier? Customer: No I didn't. Am I able to purchase them still and just wait for them to come in? Thanks Alligator Performance: You for sure can, however at this time we do not have any current ETA. We have been hearing alot of 60-90 day ETAs from most these wheel manufactures Alligator Performance: Were you by chance checking discount tire for those wheels? Customer: Ok so they are $251 on your site. That's correct ya Customer: Oh ya I was checking with them and they were trying to price match you guys Alligator Performance: OK yea they called, and those are 353 same i quoted them on the wheels https://www.alligatorperformance.com/black-rhino-primm-17x9-5x5-0-18-offset-candy-red-w-black-bolts/?showHidden=true&_ga=2.86621336.1077808009.1633960860-949084245.1623682775 is that the correct one your looking for? Customer: Yeah that's the correct one but you guys must've just change the price because about 30 minutes ago I checked again online and it said $251 and I had four of them in my cart for the price of $251 each it's cool though I'm good Customer: ? (waiting on response) Alligator Performance: yea its possible that is what they may have been in the past, i know Black Rhino recently did a huge pricing update so a ton of wheels have been getting updated Alligator Performance: Looks like the only ones we have available i the primm are the silver ones Customer: Its ok. I have screenshots to show that you guys just changed the pricing from $251 to $353. I wasn't trying to screw anyone over but that's what it said on your website. Now I'm searching your website and those are the only red wheels that say $353 while all the rest still say $251. Customer: Its ok.. you just lost my business. That's some shady service. Alligator Performance: Unfortunately we cannot control when a vendor changes pricing on products, with the rise in cost of material and shipping we have tons of vendors that are jumping prices up alot more than normal Alligator Performance: The silver is 369 per wheel https://www.alligatorperformance.com/black-rhino-primm-17x9-5x5-0-18-offset-silver-w-mirror-face-machined-ring/?showHidden=true&_ga=2.58390570.1077808009.1633960860-949084245.1623682775 Alligator Performance: I know these price changes have been very recent, and many are probably still updating as some of these brands have 1000+ wheels to go through Customer: Please stop messaging me now. These prices have been $251 for over a month now. I literally had them in my cart for $251 ready to purchase and was just messaging about a military discount code to apply at checkout. Then I reload my cart after talking to you guys and they magically changed to $353. No thanks. You lost this Veteran's service. Alligator Performance: If you decide to wait it out, we can still do a military discount for you which would make them 338 per wheel vs 353 Customer: Poor and shady service. Have a good day. Alligator Performance: Sorry you feel that way, you have a nice day aswell read more

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Bought a lift kit out of stock everywhere with a 3+ month backorder and received it 2 days later. Ordered over the phone and was super quick and friendly. Will order from them again read more

Complete waste of time and diesel. I wanted to buy some Opti-Lube and an Edge Insight CTS3 for my Chevy Duramax. The Opti-Lube website lists Alligator as a local dealer. I looked up the Alligator website and noticed they close fairly early (4PM) so I rushed right over, arriving at 3:42. The first thing I notice is that the place looks more like a drop-ship company than a brick & mortar retail store. Regardless, we drove 30 minutes to get there, so my daughter and I venture up to the door to ask about the items. As we approach, some people in the warehouse look at us through the open bay door but didn't say a word. My daughter then points to a sign on the door that reads "Lobby open by appointment only". That would have been great info to post on the website so people could see it before they get to the front door. We turned around and headed home. I could order the items from them, but I won't. I'll give my business to a company that doesn't waste 1 hour of my Friday afternoon. read more

If I could give negative star I would! Called in because I had questions on a product and staff told me it was what I needed so I bought it. When I received it, it wasn't what I wanted and called to do a return and they said I would have to pay shipping! What a bunch of shit! You guys told me wrong and now I have to pay shipping back after you already charged me shipping?!?! WTF! Salesman excuse was you gave me part number! Yes fucktard I did, but you said it was what I needed and wasn't! So why should I have to pay to ship your mistake back?!? Don't do business with this company! There are better places out there that care! read more

Bought a Jeep top from this company. Didn't sell the hardware to install. Looked everywhere, called and emailed every company I could think of. No one makes the hardware for this top. Why would you sell a top but not the hardware for it. When I asked to return the top because it is no use, it can't be installed on anything they told me no because it was 10 days outside the return window. It had only been 40 days since I bought the top. Still new, in the box. Customer service is extremely poor! I would NOT RECOMMEND BUYING FROM THEM!! read more

A buddy of mine recommended this site to get my leveling kit. I ordered my kit and came in and boxes were ripped to sh&$. I assume it was the shipping company FEDEX that man handled the products. The products were good thankfully. Second issue I have is I was supposed to receive a $15, $40 and $75 dollar gift card and went through several emails back and forth with them Tim stated I should have never been allowed to receive all three only the $75 dollar one. This even shows on my order receiving all three. I then received an email to review my products along with all the gift cards i did not receive. Through a lot of emails i finally received one $75 gift card and still to this date have not received the other ones. That is one of the main reasons i placed an order with them is because of the gift cards. THEY SHOULD HAVE HONORED ALL THREE GIFT CARDS IT IS NOT MY FAULT THAT THERE SYSTEM IS SCREWED UP ALLOWING THESE ALL TO BE ADDED. read more

Alligator Performance - NEVER RECEIVED TWO OF MY GIFT CARDS. I ONLY RECEIVED ONE $75 DOLLAR GIFT CARD. STILL HAVE NOT RECEIVED THE OTHER TWO. - Auto Parts & Supplies Near Me - Hayden, Idaho

I purchased a tie rod and had to return it. When their warehouse received the box, it was empty (nobody notified me of this until I called to check the status of our return). They said the package was damaged and taped up when they received it. (Again, nobody called to tell me this. I had to call to find out anything about the status.) UPS would not give us the full amount reimbursement from the shipping insurance and Alligator Performance would not refund us the money, even though I think they should have since their warehouse did not let us know anything. Makes it seem like maybe it was someone in the warehouse that took it since it was a large item and I think UPS would have noticed something that large falling out of a box. Not saying they did take it but I have my suspicions. Now I'm out $300!!!!!!!! Not happy about this AT ALL!!!!!!!!! read more

I purchased a tiny $5 part. They charge $25 shipping. Two days later still no tracking number. At that price, it should've gone out overnight express! The item weighs less than an ounce. read more

BEWARE OF THESE GUYS!!!!! I only received 3 of the 5 items that I ordered and when I called to ask when the missing items would arrive, I was told by Chris "Sensei of Sales", who no longer works there, that the manufacturer shipped all of the items and they "Alligator Performance" were not going to do anything. STAY AWAY!!!!! These Guys are just brokers and apparently, They assume no liability whatsoever. read more

They do not stand behind there product! I have cognito control arms that do not fit my 2019 Chevrolet Silverado. They have given me the run around. Horrible company. Do not buy from them . They won't take the item that doesn't fit back ! read more

We are a medium sized shop who setup a purchase agreement with this company. We were KICKED OUT by them for not meeting purchase requirements. The first and only time in 10 years of business this has happened. I could have easily met their requirement but everything we priced was overpriced for a wholesale buyer. When we attempted to contact them via phone AND email it was never returned. Guess we will see what the future holds. read more

Tim was super responsive and bent over backwards to air freight me parts overnight. Very happy with my first buy from them and will continue to shop there. read more

I have ordered three times from these guys, I am yet to be disappointed. The guys are very knowledgeable, and will spend whatever time they need to with you on the phone to pick out the parts that are right for you and your application. It was time for a clutch, the price is the same no matter where you go, I went with the company that is knowledgeable and has time to talk to me. I ordered my clutch yesterday I will order from them again. Great job, keep up the good work. Scott read more

Upmost the best diesel performance place in the country and it shows. The are in the top 500 best companies in the country, "google it". Great people, customer service is top notch and they love to talk shop even though I don't know that much. read more

Staff is extremely rude and arrogant. Especially Dalton and Tim. Charges more then website list. When confronted, staff at Alligator denies prices. Do not honor discount offers. Extremely slow to respond. Does not stand behind products they sale and are overpriced compared to competitors.. Buy Beware! read more

Have a 99 Dodge that died all of a sudden. The guys at Alligator Performance spent a couple hours over the phone helping me diagnose what went wrong. I ordered a pump and FASS on Wednesday, and it showed up in time to install it that weekend. If you have diesel problems or issues, these guys know their stuff! read more