Awesome people! I came in looking for a Thule Cargo box for my Macan. I was in luck because they…read morehad so many out on display. I was debating between the Thule Motion 3 XL and XL Low. One of the guys (can't remember his name but he does have a bad shoulder lol) got them down for me and we test fit them on my car. I was so thankful they let me test fit them on my car and I went with the XL Low option. He tightened it down on my roof and it looks super sick! It's the little things like that I value so much in a company. Will for sure be recommending my friends and family if they're looking for anything truck related or just want a cargo roof box like myself! Thank you again Custom Truck for the wonderful and above and beyond customer service.

Austin and Chad were awesome to work with. Got me fitted in to the proper Thule box for my Honda…read more Was even better they had the box in stock. I will continue to use Custom Trucks services as they are yet to lead me wrong! Thanks again for all of the help.

We had a great experience here. My husband who was a mechanic in the service was just at his end…read moretrying to figure out what was going on with the his truck. After many fixes I ended up calling the place my insurance used to fix my car and they recommended Silverlake. It's where they take all their mechanical issues and that's was the best recommendation. They did the diagnostic, kept us informed, let us know the price and any changes allowing the way and after some deep searching figured out the problem. It's been a few months and the truck is doing great. My husband was really happy with the service and we recommend them to everyone now. Great service, friendly people and fair prices

Recently we took our car into Silverlake PF to have our AC repaired. The service person offered to…read morerun diagnostics on the AC to find the problem. My husband said, "Yes, do that because I don't know why it isn't working or what needs to be done". Silverlake added the diagnostics charge onto our bill to service the unit approx 275.00. They called us to pick it up but said nothing more. They didn't say this may not work and obviously it didn't because in approx 1 week the AC stopped working, again. Now they want us to pay AGAIN for the 1st service, PLUS 850.00 approx for a hose to be replaced, which, if they would have given us this option, that it may cost a thousand dollars, we would have said "NO". If they would have called us after the diagnostics to tell us this information, we would not have had any work done at all. It seems the intension is to do a quick fix, then you are expected to bring it back in for a more expensive service. This is a 20 year old car and we are in N Idaho, AC is not a must it's a nice luxury. We weren't willing to put 1000.00 into the old AC but we were not given the facts or the options available. One kid that works there was suppose to talk to his store manager about the AC problem. My husband waited THREE days for the manager to call him or for the service rep to call him back, no one did. Hubby finally called late afternoon on the 3rd day. 'Opps, I forgot, my bad. I didn't tell anyone'. So 3 days waiting on a guy who forgot to talk to do his job. That instills confidence. Service rep said, "We've been so busy!" Isn't 'Service Rep' your JOB? Whatever dude. What a lame excuse. The 'service managers' were not helpful in solving this screwup. They really don't care or is it coming from the top down? Manager doesn't care? In our case it is true. No refund, no apology, no discount for the larger job, lack of communication about the service or customer service aspects of this encounter. It won't happen again. 3 + years of using this small, local business is over and we will be servicing our cars at Honda and Lexus from now on. We will not have the AC repaired. We do however want our money back 275.00 minus the diagnostics fee. The manager is either not in the office or in a meeting. Maybe he will see this? Have the customer service reps told him about the problem yet? IDK This garage does not have enough experience with Lexus at all. When my husband took his Lexus in for repair they quoted him 300.00. Once they took it apart they realized they didn't know what they were doing and there was a learning curve for them to figure it out. We paid for their learning curve to the tune of 3,000.00 instead of 300.00. My husband was hesitant to trust Silverlake again after the Lexus debacle but decided to use them for the AC because it is closer to us. NO more. We will drive to Honda in CDA or Spokane & to Spokane for the Lexus. The garage dismissed us and the manager is elusive and will do NOTHING to make this right. I, however, have gone against a nationwide builder in 2018 for keeping our earnest money, due to finding construction defects in a new house we were going to buy (10k). I picketed their offices in Kirkland WA, they paid the money they owed us, only if I stopped picketing. I picketed against a local builder in WA State in 2007. One of their conditions to settle on the construction defects of our new house, was that I stopped picketing their offices in Redmond and Auburn and to remove all the honest reviews I'd left on multiple sites about what they did to ruin our house during construction. I picket rain, snow or sun. I'm like a mailman in that way lol. So, If you see me picketing the Silverlake Automotive shop, honk and wave to entertain me. My son in law in the IT industry decided to strong arm a business that had wronged him. He bought a domain name, which included the business name SUCKS, posted it so it came up with all the other hits for that business. He told his story on the new website. The manager of the business contacted him and paid him the money they owed him. I thought this was very creative. Poor communication, non communication, lack of knowledge on Lexus, absent manager, no resolution. I guess we have been dismissed as valued clients after 3 years of paying them to do our mechanical services. My advice, go to the dealership of the car you own. THEY know how to service YOUR car. That's what I've always done. I'm not sure why my husband decided to bother with Silverlake. I think it was the whole "SHOP LOCAL" thing which I total align with, but now am a lot more skeptical. Honda for me. for him. Not Silverlake. Look for more reviews on this business on other sites, coming soon!

Buyer beware what the salesman tells you is not truthfull bought a cfmoto salesman says first…read moreservice bring it back to us at 200 miles took it in $450 dollars for changing oil they didn't even clean it up. Plus I live 2 hrs from them service guy didn't even say it would cost they are diffently scamers. Be careful if you deal with this company.

I went I to purchase a Dr650 from salesman Cole, only because of our previous phone conversation. I…read morefelt he was honest in his answers. I ended up purchasing a KTM 690R. After my crappy experience with Spokane powersports earlier that day, by coming here, I would have saved $400 on a Suzuki DR650 but fell in love with the KTM 690R instead. Thank you, Cole. I will pass my happy experience around.

The Jeep service department did a diagnostic on AC unit... recommended services, verbally quoted me…read morejust under 600 and tax for out-of-door expense. When I went to pick it up I was handed a bill for nearly 850! I pointed out he had quoted me just under 600, he reran the numbers and said he made a mistake and had not included the diagnostic. I pointed out that customers depend on estimates to make decisions. 600 is not even close to 850. He claimed he was being generous and took 100 off the extra 250 he tried to bill me. I told him that I have not done business with a different dealership that did the same thing to me 20 years ago. I was not disappointed with the car service, but terribly disappointed in a business that does not honor its word. I will not be back unless Findlay makes this right.

Just terrible communication, costing me a $80 Uber ride home bc they had a parts error. Didn't have…read moremy service notes entered and acted like they had no idea what the service appt was for. Never called to let me know service was completed and when I showed up, they had not completed all the items. The worst part is the constant emails and snail mail telling me to enroll in their service program when I have the lifetime factory warranty. I've unsubscribed twice with no end in sight to the 'you need a vehicle warranty' bs. Service was truly terrible, I won't be back.

They don't know what they're talking about I guess! Sold me a bolt they told me WOULD work for my…read moreolder car, turns out it doesn't fit!!! What a surprise! Wasted $30 on this useless bolt, then I called to make sure I could return the bolt without the box, that I didn't have anymore , which the guy on the phone said YES. Drove 25 minutes back to this store to return it, like they said I could, and they wouldn't take it. Said "we would never say that" WELL GUESS WHAT? YOU DID. Not sure if you need to retrain your staff on what your policies are or just need some new competent employees. But thanks for wasting my time and money you're great!

Everything you need is on the shelf or ready for pickup the next day. Just filling required space…read more-‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍.

So amazing helped me and my friends who were new to this town and helped us so quick and saved us!!…read more100% recommend

Excellent in all respects. Responded to inquiry promptly; Service provided in short time frame…read more Reasonable price. I'm happy that I have some additional work I can send their way.

Wow, I never thought I would be writing a positive review for a mechanic but the owner, Nevada was…read morejust so gracious, knowledgeable and helpful that I wanted to tell the world. We needed his service on a Saturday and he told us to bring the car right in. That in itself was astonishing. He took care of us quickly and very reasonably and we were on our way. I was just so impressed with his service and knowledge. Thank you so much Nevada for your time and kindness.

My family and I were on a road trip up from California and ran into some transmission issues when…read morewe got to CDA. This was the only place that was open on Saturday and Nevada told me to bring it first thing and he would take a look at it and boy was he a man of his word. He got me right in, addressed the problem and got me out the same day. Great service, very nice and appreciate his willingness to work with my tight schedule. Nevada truly saved our summer road trip.

Great Service Isaac did a super job handling our quote…read morerequest for new tires for our Grandson's truck, then taking care of getting the tires to the shop and finally the Service Team stepped up to install them, mission accomplished, GREAT TEAM EFFORT! Finding out the next day that the truck badly needed a front end alignment, Isaac and Rick got it done the following day! We are extremely happy with price, quality and installation of the tires and alignment but of equal importance was the high level of customer service and genuine care the Team at Perfection Tire provided! Great job, Kudos to all!

They are very professional and accommodating, had something stuck in my right rear tire, they…read morerepaired it at no cost