Tyrell and his son did a fabulous job on my Telluride. They installed a super nice exhaust system…read more Love the new sound of that exhaust system. His pricing was perfect.

From the owner: Honesty is #1. Are you tired of dealership prices gouging you ? Well here at Good Shepherds we are…read morea fair price for everyone. We do not do any repairs until you give the ok. We are family owned and operated shop . With more than 20 years experience. We can get you back on the road.

We had a great experience here. My husband who was a mechanic in the service was just at his end…read moretrying to figure out what was going on with the his truck. After many fixes I ended up calling the place my insurance used to fix my car and they recommended Silverlake. It's where they take all their mechanical issues and that's was the best recommendation. They did the diagnostic, kept us informed, let us know the price and any changes allowing the way and after some deep searching figured out the problem. It's been a few months and the truck is doing great. My husband was really happy with the service and we recommend them to everyone now. Great service, friendly people and fair prices

Recently we took our car into Silverlake PF to have our AC repaired. The service person offered to…read morerun diagnostics on the AC to find the problem. My husband said, "Yes, do that because I don't know why it isn't working or what needs to be done". Silverlake added the diagnostics charge onto our bill to service the unit approx 275.00. They called us to pick it up but said nothing more. They didn't say this may not work and obviously it didn't because in approx 1 week the AC stopped working, again. Now they want us to pay AGAIN for the 1st service, PLUS 850.00 approx for a hose to be replaced, which, if they would have given us this option, that it may cost a thousand dollars, we would have said "NO". If they would have called us after the diagnostics to tell us this information, we would not have had any work done at all. It seems the intension is to do a quick fix, then you are expected to bring it back in for a more expensive service. This is a 20 year old car and we are in N Idaho, AC is not a must it's a nice luxury. We weren't willing to put 1000.00 into the old AC but we were not given the facts or the options available. One kid that works there was suppose to talk to his store manager about the AC problem. My husband waited THREE days for the manager to call him or for the service rep to call him back, no one did. Hubby finally called late afternoon on the 3rd day. 'Opps, I forgot, my bad. I didn't tell anyone'. So 3 days waiting on a guy who forgot to talk to do his job. That instills confidence. Service rep said, "We've been so busy!" Isn't 'Service Rep' your JOB? Whatever dude. What a lame excuse. The 'service managers' were not helpful in solving this screwup. They really don't care or is it coming from the top down? Manager doesn't care? In our case it is true. No refund, no apology, no discount for the larger job, lack of communication about the service or customer service aspects of this encounter. It won't happen again. 3 + years of using this small, local business is over and we will be servicing our cars at Honda and Lexus from now on. We will not have the AC repaired. We do however want our money back 275.00 minus the diagnostics fee. The manager is either not in the office or in a meeting. Maybe he will see this? Have the customer service reps told him about the problem yet? IDK This garage does not have enough experience with Lexus at all. When my husband took his Lexus in for repair they quoted him 300.00. Once they took it apart they realized they didn't know what they were doing and there was a learning curve for them to figure it out. We paid for their learning curve to the tune of 3,000.00 instead of 300.00. My husband was hesitant to trust Silverlake again after the Lexus debacle but decided to use them for the AC because it is closer to us. NO more. We will drive to Honda in CDA or Spokane & to Spokane for the Lexus. The garage dismissed us and the manager is elusive and will do NOTHING to make this right. I, however, have gone against a nationwide builder in 2018 for keeping our earnest money, due to finding construction defects in a new house we were going to buy (10k). I picketed their offices in Kirkland WA, they paid the money they owed us, only if I stopped picketing. I picketed against a local builder in WA State in 2007. One of their conditions to settle on the construction defects of our new house, was that I stopped picketing their offices in Redmond and Auburn and to remove all the honest reviews I'd left on multiple sites about what they did to ruin our house during construction. I picket rain, snow or sun. I'm like a mailman in that way lol. So, If you see me picketing the Silverlake Automotive shop, honk and wave to entertain me. My son in law in the IT industry decided to strong arm a business that had wronged him. He bought a domain name, which included the business name SUCKS, posted it so it came up with all the other hits for that business. He told his story on the new website. The manager of the business contacted him and paid him the money they owed him. I thought this was very creative. Poor communication, non communication, lack of knowledge on Lexus, absent manager, no resolution. I guess we have been dismissed as valued clients after 3 years of paying them to do our mechanical services. My advice, go to the dealership of the car you own. THEY know how to service YOUR car. That's what I've always done. I'm not sure why my husband decided to bother with Silverlake. I think it was the whole "SHOP LOCAL" thing which I total align with, but now am a lot more skeptical. Honda for me. for him. Not Silverlake. Look for more reviews on this business on other sites, coming soon!

Took wife's 2011 Tahoe in for Check engine light and Stabilitrack and Traction control lights on…read morethe dash. OBD reader at home indicated cylinder 1 misfire with rough engine idling and lower power. I figured I'd give them a shot since it's right down the street from my house. After $130 diagnostic charge, I was told the vehicle had a lifter problem with possibly damaged camshaft and needed significant engine repairs up to complete replacement with an estimated $8000+ cost for the job. Thank God I didn't have the money laying around and got a second opinion. I'm not even sure they did anything for the diagnostic charge of $130 because a second opinion at True North Automotive in post falls discovered a fouled plug. After several other regular maintenance fixes it saved me over $7000 to fix the wife's vehicle. Would not recommend this shop to anyone. Always get a second opinion.

Matt in the service department took care of my battery problem…read moreWith great professional service And even though the service department was behind schedule he made sure that my new battery install was taken care of to the best of there abilities.

KC, the owner was prompt & communicative. We recommend Lone Star Mobile Autoworx,& hire him again.read more

The owner of the business did contact me so I would say that the service that I requested was…read moregreat. The quality also of the conversation went well, so I value this business now. I don't know the general cost of a diagnostic, but it seems like every item of the business is completely high for diagnostic. Especially if a person is disabled and on SSI how can you afford to have his car fixed? Does any of these companies have a senior citizen discount plus disability discount?

Friendly staff, fast service fair price. Took my GMC HD3500 in for rear brakes. Finished in a…read moretimely manner

my chevy truck lacked power to the extent it needed to be towed. Lake City Auto called it was…read moreready, $700...I went by and on Friday, paid, picked it up on a Saturday when they were closed. Immediately knew there was no change. The mechanic that drove it from the auto bay to parking lot should not be a mechanic. Impossible not to realize the performance issue, absolutely no change. Having been dropped off, i attempted to get it home. would not exceed 30 MPH on hwy, failed to make it up my driveway, sputtering and missing compression strokes all the way......Lake City Auto handed me an extremely unsafe vehicle.... I called, set up another appointment, assuming they would be anxious to redeem their very poor service ...they wouldn't even tow it back? I had it towed back, another $800. Lake City Auto did a meaningless $700 repair, I had two tows and another $800, they could care less. my advice, two blocks down the road is Silver Lake Auto....go there! Dan...auto mechanic, pilot and firefighter

I got a small bolt in my tire on my way home from work and they were able to take me in first thing…read moreand patch it right up. Free of charge too! Walmart wanted an appointment and were going to charge me a small fee. So glad I tried this place out instead!

Thank you for going above and beyond, verifying my info so I was given the correct price. I…read moreappreciate the postfalls location so much, Josh is very nice and helpful!

The service performed was summer tire change over. I arrived a little early and my suv was…read moreimmediately serviced. The techs did an excellent job and I was in and out in a very satisfactory time. I will use this location again.

This place is the best customer service that I have had in a long time! They took my vehicle last…read moremoment before a trip and got it done in Quik timing for me to get safely on the road. I highly recommend the Rathdrum Les Schwab.!!!