I will be telling as many people as possible to NOT use Ferrellgas, Spokane Valley Washington for…read moreobtaining propane service (for either own RV or residential home or business.) I have been a resident in north Idaho for over 45 years. I know a lot of people and will spread the word as often as I can. They have proven to me to be totally unreliable and not trust-worthy. The brief story is...I called and setup an account with a Spokane Customer Service Representative approximately 45 days ago. My service was to include a small propane tank (120 gallon) to be delivered, setup and filled that would service my 5th wheel located in the Tamarack RV Park in Coeur d'Alene, Idaho. The CSR setup an account, took my credit card information to cover the cost of the deposit, installation and initial fill. I advised the CSR that I was changing spaces within the park the end of October so I needed to wait until I had moved before I wanted service started. She told me to call a week before I was to move and they would schedule the delivery and installation of my service. I called approximately 10 days ago (around 10/15/21) to reconfirm the installation, and ended up talking with someone at their 800 service number. (Turns out the Spokane Valley office is only open half days.) The person answering my call said they would send an email or text to the Spokane Valley office and request that they call me back to provide the status for new upcoming service. I received NO RESPONSE back from the Spokane Valley office. I then called again early today, October 10/24/21 and was able to talk with a person in the Spokane office. The person answering the phone (a very nice new hire) was able to find my account information but unfortunately could not confirm that I was in the schedule to receive my new service. She said she would talk with her boss and get back to me. I received a call back (from the very same, nice, newby) telling me that she was told to explain to me that due to a man power shortage they won't be able to deliver and setup my service until February. For those who are not familiar with winter weather in north Idaho I will briefly explain that it can begin to snow as early as the end of October and temperatures can range from below zero to the mid 50's and given day or week. Living in a 5th wheel RV during the winter has many challenges, but most importantly keeping the heat (propane furnace) operating is key to preventing frozen pipes, not to mention a comfortable living environment. Due to Ferrellgas's total disregard to upholding their verbal commitment and agreement to provide service, I was forced to seek out and buy my own propane tank and will take it to be filled myself when needed. I was involved in operating and owning a family business for over 40 years. We were successful because we delivered what we promised or better. B. Randy Rolphe Coeur d'Alene, Idaho

I have been a loyal customer for over30 years. Today I was not allowed to get a return refund on…read morean unopened brand of stain. I was at about 120 days since purchase and the manager was adamant that their policy was 90 days. So sad to see that customer loyalty is meaningless at times. I have supported this store trying to keep business local but they need to adjust their attitude. I will not be going back.. Mike

Always great customer service. I would recommend this store to all. Everyone is so helpful.read more

Living up South Hill a ways as I do, I rarely get down to Sprague . . . annoying traffic, better…read morestores up on the Hill, etc. The Chevron at Sprague and Freya, however, has become my go to place for gas. I prefer Chevron when I can get it and it's cheaper here than pretty much anywhere on the Hill; It is also very convenient when I make a run up north or out to the valley. The folks inside have been very friendly the few times I've gone in for something. Grocery / snack prices are high, but that's to be expected.

Hired them, to do a furnace replacement. Put in furnace, forgot to light water heater pilot…read more Called next day. One day after a $7000 dollar job. Tech came out, lit pilot ,and , charged,me $250 for a service call! Customer service is apparently not in their toolbox!

I cannot describe the extent of my relief having our furnace fixed by Duny from Banner Furnace &…read moreFuel. We had received a hazard tag from Avista saying our furnace was leaking gas, and a different furnace repair company had told us we needed expensive parts replaced. I called Banner at 4:40pm and they had someone out the following morning. Duny thoroughly checked everything over, banged on a fan to get it to stop making noise, cleaned the dirty flame sensor that was causing an issue, serviced the furnace (in addition to repairing the issue!!) and said we're good to go. No parts were needed. He was so kind and respectful, super knowledgeable, answered all my questions and even showed me the numbers for my own peace of mind. I highly, highly recommend them. Banner, give this man a raise; this sort of experience creates loyal customers!

They have always met my needs and done what I've expected. I've rented vehicles, rented trailers,…read morehad a tow hitch installed and had many propane fills.

Bessie The U-Haul Truck Finds A New Home…read more SITREP Well, we picked up "Bessie" - our 20-FT U-Haul Truck in Glendale, CA - in the barrio to be precise. THE GLENDALE SETUP One reason I say that is that as soon as we got the truck ready to go, several Spanish-speaking gentlemen standing on the curb swarmed up to me asking us if we needed help loading up the truck full of furniture. And I don't blame them for trying to find a temporary job, and I wish them best. [As it turns out, we are DIY and didn't need their help.] But that sort of thing doesn't usually at U-Haul Truck centers up north. Not in Sacramento. Certainly not at this pristine Spokane location where we were returning Bessie. SPOKANE RETURN METRICS As it turns out, we already know we had gone a bit over the 1343 miles that we were allotted for this road trip from Glendale, CA to Spokane, WA. [I don't know who makes these calculations, but they always seem to short-change the customer, but that said, moving on....] I had already swept out the truck, and folded up all the blankets we used to cushion the furniture. The check-in process was quick & smooth and in less than 15 minutes with the walk-around the truck, we were on our way. THE LOWDOWN A great U-Haul franchise for us to return out truck rental, and I suspect to make a rental from as well.

I like this store. All the employees are friendly and know the store well. Their prices are fairly…read morecomparable, maybe a little more expensive, but I am willing to spend a little extra for employees that seem to be glad I am coming in and who can answer my question with more than "...um, I don't really work in that area much..". Yeah, you had me at I don't work, genius. I also like that, if they don't have it at Ace, these guys know where you can get it and will gladly tell you. I like bringing my sons with me here, we always buy a soda and candy if they behave (which the little ankle biters figured out pretty quick), but it is also fun to just browse som stuff. "Dad, check this out!" is our favorite game at Ace

ordered a fire pit online for curbside pick up. they call me to tell me it's ready and I show up…read moreand they said they sold it to another customer who was in tan the store. don't order online at ace. they won't hold orders. then you have to wait to get your money refunded... only offered to order a new one and wait a week. thats all.

Rude customer service gouge you for every dime they can. Northern energy was amazing.Amerigas is…read moresomething totally different time to switch Banner fuel here I come 122 Helena Banner fuel Spokane wa

Amerigas is horrible. They were acceptable 5 years ago when I first moved into my home but now they…read morejust suck. The American call center has been replaced with a foreign one (Philippines, I think) and the language barrier is not good. Then if you can communicate with them, it can be a long time before you actually get the gas, even if you are paying the expedited fee. They have left me hanging with no propane several times. I call them when I am low; and before they arrive, I have run out. The last time it took them several weeks to get here When I spoke to the driver who finally arrived (at 2 am, no joke) he said he was their only driver for a service are that is HUGE. One driver? Wow. Pretty sure that is not acceptable. Now... I am FORCED to do business with this company. They want THOUSANDS to come get their tank (that I do not have) and no other propane companies will fill that tank. In a normal situation I would just get new tank from someone else, get delivery from someone else and call it good. But instead I am stuck with this lousy company.

Mike and his team at Ace Hardware are great! I came around 4:45pm this afternoon and Mike helped me…read moregather my online order, gave recommendations on a diy project I'm working on , plus him and his staff helped me find 2 mini Ace buckets that my mom has been on the hunt for! They made her happy and as a result my heart is happy too! Great people & friendly staff that went the extra mile today! & to the cashier that was in training, you are doing great! Keep it up! Thanks ya'll!

I go to this Ace Hardware often and the team is always friendly and helpful. Very convenient store…read morecompared to the big box stores. Good prices and a great selection.

DO NOT USE THIS ESTABLISHMENT…read more I'll update this review first thing tomorrow morning. My wife and I came here to use a Uhaul to move her stuff from Kendall Yards to Eagle Ridge, and back to the store. That's a total of 17-18MILES (because math is easy and Google maps is free smh) and we were charged for DOUBLE. The gas was also NOT at what they told us when we used the truck. I returned it with more gas than originally was in the truck in the first place. Hear me out, normally I make sure I provide photo evidence but I've moved three times in the city (I'm active duty military) and had NO issues with Uhaul. But I was told the only way to dispute what happens was to have photos instead of owning up to someone's mistake in the establishment. Piss poor. Stay away from here.

This rating is for the manager, Ryan, only. The rest of the staff was friendly and helpful. I…read morerented a 26' truck in May and drove it to Pullman to start a move. The truck had 1/4 tank of gas when I started, so I had to fill up in Pullman. I put $216 of gas in the tank and then noticed a fuel leak. I was able to get a replacement truck in Moscow, but I had to fill up that truck too. I worked with UHaul to get reimbursed for the gas I couldn't use, sending receipts, pictures, and video, but the ultimate decision came down to the Spokane store manager, Ryan. He denied my claim because he didn't think I could have put that much gas in the truck. UHaul's site says the truck has a 60 gal tank. Gas was $4.50/gal. Do the math, Ryan. He was completely unhelpful. I had to file a claim with my credit card company instead. Good luck to any who have to deal with this moron.