I will be telling as many people as possible to NOT use Ferrellgas, Spokane Valley Washington for…read moreobtaining propane service (for either own RV or residential home or business.) I have been a resident in north Idaho for over 45 years. I know a lot of people and will spread the word as often as I can. They have proven to me to be totally unreliable and not trust-worthy. The brief story is...I called and setup an account with a Spokane Customer Service Representative approximately 45 days ago. My service was to include a small propane tank (120 gallon) to be delivered, setup and filled that would service my 5th wheel located in the Tamarack RV Park in Coeur d'Alene, Idaho. The CSR setup an account, took my credit card information to cover the cost of the deposit, installation and initial fill. I advised the CSR that I was changing spaces within the park the end of October so I needed to wait until I had moved before I wanted service started. She told me to call a week before I was to move and they would schedule the delivery and installation of my service. I called approximately 10 days ago (around 10/15/21) to reconfirm the installation, and ended up talking with someone at their 800 service number. (Turns out the Spokane Valley office is only open half days.) The person answering my call said they would send an email or text to the Spokane Valley office and request that they call me back to provide the status for new upcoming service. I received NO RESPONSE back from the Spokane Valley office. I then called again early today, October 10/24/21 and was able to talk with a person in the Spokane office. The person answering the phone (a very nice new hire) was able to find my account information but unfortunately could not confirm that I was in the schedule to receive my new service. She said she would talk with her boss and get back to me. I received a call back (from the very same, nice, newby) telling me that she was told to explain to me that due to a man power shortage they won't be able to deliver and setup my service until February. For those who are not familiar with winter weather in north Idaho I will briefly explain that it can begin to snow as early as the end of October and temperatures can range from below zero to the mid 50's and given day or week. Living in a 5th wheel RV during the winter has many challenges, but most importantly keeping the heat (propane furnace) operating is key to preventing frozen pipes, not to mention a comfortable living environment. Due to Ferrellgas's total disregard to upholding their verbal commitment and agreement to provide service, I was forced to seek out and buy my own propane tank and will take it to be filled myself when needed. I was involved in operating and owning a family business for over 40 years. We were successful because we delivered what we promised or better. B. Randy Rolphe Coeur d'Alene, Idaho

I have been a loyal customer for over30 years. Today I was not allowed to get a return refund on…read morean unopened brand of stain. I was at about 120 days since purchase and the manager was adamant that their policy was 90 days. So sad to see that customer loyalty is meaningless at times. I have supported this store trying to keep business local but they need to adjust their attitude. I will not be going back.. Mike

Always great customer service. I would recommend this store to all. Everyone is so helpful.read more

Living up South Hill a ways as I do, I rarely get down to Sprague . . . annoying traffic, better…read morestores up on the Hill, etc. The Chevron at Sprague and Freya, however, has become my go to place for gas. I prefer Chevron when I can get it and it's cheaper here than pretty much anywhere on the Hill; It is also very convenient when I make a run up north or out to the valley. The folks inside have been very friendly the few times I've gone in for something. Grocery / snack prices are high, but that's to be expected.

I had a great experience with Banner Furnace & Fuel! Our central AC suddenly stopped cooling, and…read moreJuan came out to diagnose the problem. He was professional, respectful, and took the time to explain what was going on. From the moment he rang the doorbell to the time he left, the entire service call was only about 20 minutes. He quickly found the issue--a blown disconnect fuse--and even had the replacement part on his truck. Within minutes, our AC was running again and the house was cooling down. The total came to only $106, which was a pleasant surprise. I really appreciated Juan's honesty, efficiency, and professionalism. It's refreshing to have a technician who fixes the problem quickly without trying to upsell unnecessary repairs. I highly recommend Banner Furnace & Fuel, and if you get Juan as your technician, you're in great hands!

I cannot describe the extent of my relief having our furnace fixed by Duny from Banner Furnace &…read moreFuel. We had received a hazard tag from Avista saying our furnace was leaking gas, and a different furnace repair company had told us we needed expensive parts replaced. I called Banner at 4:40pm and they had someone out the following morning. Duny thoroughly checked everything over, banged on a fan to get it to stop making noise, cleaned the dirty flame sensor that was causing an issue, serviced the furnace (in addition to repairing the issue!!) and said we're good to go. No parts were needed. He was so kind and respectful, super knowledgeable, answered all my questions and even showed me the numbers for my own peace of mind. I highly, highly recommend them. Banner, give this man a raise; this sort of experience creates loyal customers!

Due to the distopian collapse we are living through, I have had to help my adult children move…read moreseveral times in the past couple years. At least the folks here at U-Haul make it easier. Everyone is super friendly when I have come in, and they help me get set up fast, and returns have never been a hassle. Moving sucks, and I can only guess some of the reviews on here are venting their rage on this place. All I know is these folks treat me right every time.

They have always met my needs and done what I've expected. I've rented vehicles, rented trailers,…read morehad a tow hitch installed and had many propane fills.

Came in to buy a few things and once I found everything I wanted I headed to the register to check…read moreout. There was no one at the register. Looked around and saw the register person making popcorn. Apparently the popcorn had priority over customers and sales. Another employee had to rush up to take care of the customers in line. Have always had good service here, hope this isn't what I can expect from now on.

I like this store. All the employees are friendly and know the store well. Their prices are fairly…read morecomparable, maybe a little more expensive, but I am willing to spend a little extra for employees that seem to be glad I am coming in and who can answer my question with more than "...um, I don't really work in that area much..". Yeah, you had me at I don't work, genius. I also like that, if they don't have it at Ace, these guys know where you can get it and will gladly tell you. I like bringing my sons with me here, we always buy a soda and candy if they behave (which the little ankle biters figured out pretty quick), but it is also fun to just browse som stuff. "Dad, check this out!" is our favorite game at Ace

Rude customer service gouge you for every dime they can. Northern energy was amazing.Amerigas is…read moresomething totally different time to switch Banner fuel here I come 122 Helena Banner fuel Spokane wa

Amerigas is horrible. They were acceptable 5 years ago when I first moved into my home but now they…read morejust suck. The American call center has been replaced with a foreign one (Philippines, I think) and the language barrier is not good. Then if you can communicate with them, it can be a long time before you actually get the gas, even if you are paying the expedited fee. They have left me hanging with no propane several times. I call them when I am low; and before they arrive, I have run out. The last time it took them several weeks to get here When I spoke to the driver who finally arrived (at 2 am, no joke) he said he was their only driver for a service are that is HUGE. One driver? Wow. Pretty sure that is not acceptable. Now... I am FORCED to do business with this company. They want THOUSANDS to come get their tank (that I do not have) and no other propane companies will fill that tank. In a normal situation I would just get new tank from someone else, get delivery from someone else and call it good. But instead I am stuck with this lousy company.