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    U-Haul

    1.9 (26 reviews)
    Closed 9:00 am - 5:00 pm

    Services - U-Haul

    Propane

    Self storage

    Truck rental

    U-Haul Photos

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    10 years ago

    Terrible customer service, long lines , everyone short and rude. The truck wasn't cleaned out, no knew how to do there job

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    Budget Truck Rental - Flooring/truck rental/???

    Budget Truck Rental

    (3 reviews)

    We reserved a truck on line and were charged a $50 reservation fee and when we got to the facility…read moreto pick up a truck we were very rudely told that they had no trucks, there were none available and it made no difference if we had a confirmation number. The woman was extremely rude to my 70 year old mother and literally told her she should read the small print online next time. She told her that a truck reservation does not mean you are guaranteed a truck when you get there. I am astounded at the horrible service and seriously, why are you taking on line truck reservations if you have no truck available? Never use this company! Especially this location.

    Reserved a 16-ft moving van, hand truck and car dolly. Items were reserved 2 weeks in advance. Even…read morecalled the night before to confirm pickup as scheduled at 9am the following morning. We were told all was well for 9am pickup. Arrived at 9am. Waited 1-1/2 hours at their location for truck which was NOT ready. Then we were instructed we had to drive all the way to Spokane Valley (not anywhere even close to pickup location) to get the car dolly/trailer. Don't rent from this location if you like to be on schedule. Awful customer service and very unprofessional. Ruined our schedule for moving our things that day as we were on a timeline. Stay away from Budget Truck rental on N Division in Spokane Washington. I'm not sure if this is how Budget conducts business at all their truck rental locations. If so, they need to get their "stuff" together or close shop. Plenty of other places to rent from.

    Thrifty Car Rental

    Thrifty Car Rental

    (205 reviews)

    I rented a Thrifty rental car through Hotwire.com and got a great price. However, when I arrived…read moreto pick the vehicle up, the additional fees were far different from what I was quoted - Hotwire had screwed something up and I was expected to pay far more. Zak - the person whom I spoke with at the counter, quickly understood that the problem was Hotwire's. I contacted Hotwire, and Zak got Dan (his manager). Apparently it is a common problem for Hotwire to do this, and through quick action on the behalf of Dan, Hotwire cancelled my contract and refunded me - and then Dan and Zak were able to provide me a car at the same rate I booked with Hotwire. Turning the car back in was super easy, and I am extremely satisfied. Watching Dan turn into a Karen and ask for the Hotwire person's manager was the best entertainment I could have possibly had on a busy day of Christmas travel. Thank you, Zak and Dan, for a SOLID customer service experience! I highly recommend Thrifty Rent a Car at the airport!

    1 if that! This place told me I was good to go on car rental with a drivers licence and debit card…read more They didn't specify to me online booking the car rental or over the phone i needed a credit card to book my car rental. It was an add for a book now pay later ad. So I take the bus all the way down to the airport only to be told my debit card isn't accepted it has to be a credit card. I'm trying to rent a car so I can go car shopping because my car broke down. Fuck you guys! I will never ever go here ever again and I will tell everyone I know what a horrible company you are. Cheers!

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (23 reviews)

    I had a reservation with Enterprise on North Division in Spokane and was told they'd pick me up at…read more9:30 AM from the auto body shop. They didn't show up until 9:55 AM--25 minutes late. I figured maybe I could still get out of there quickly. Nope. It's now 10:10 AM and I'm still standing here, waiting to be helped. When I called to ask why they were late, they gaslit me--saying I was supposed to call them when I arrived at the body shop. That was never explained to me during booking. The office is clearly understaffed. There's a full waiting room and only one person working the entire desk. The guy seems nice, but he's also telling customers stories that don't match what they were told. It's chaotic, slow, and honestly disrespectful of people's time. I was supposed to be in and out by 10:00. Instead, I'm stuck standing around while my schedule falls apart. Do yourself a favor and rent somewhere else. This location is not worth the headache.

    I would prefer to leave a negative star rating if it were possible. I rented a car online for a…read moreweek. Arrived at the location and it was closed (closed at noon and I arrived 12:10-12:15) My pick up time was 12 noon. Since location was closed I waited until Monday at 9 a.m. to call and was told they had no car for me, not to come in because there was no car. They would call. At 2 I called, still no car but they told me they would call in an hour. No call. Today, Tuesday, no call all day. Not the first time I have not had a car available at this location. But second time=last time! Used the E Francis location.

    U-Haul - selfstorage - Updated May 2026

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