I called Western Rooter, and they came out right away. They provided excellent customer service from start to finish. One thing I really appreciate about this company is that they give you different options and clearly explain them, allowing you to choose what works best for your needs and budget. Their pricing is competitive, and their team is professional, knowledgeable, and helpful. I also appreciate that they answer their phones 24 hours a day, 7 days a week, which is extremely important when you're dealing with a plumbing emergency. I would highly recommend Western Rooter for any plumbing needs, especially sewer repairs and sewer line replacements. They know what they're doing and take the time to explain the work that needs to be done. Great service, competitive pricing, and a company you can depend on. I would give Western Rooter 10 stars if I could! Highly recommended! read more

Came on a Saturday, was time and a half but that's fine because it was within 30 mins of when I called with frequent updates of ETA and pulled out a lot of hair from my shower pipes so it finally stopped clogging. Worth the fast, quick, friendly solution and service! read more

I live in a condo building and unfortunately sewage happens. And when it does, it's on weekend. We've had Western Rooter come out and do the service to hydro jet the pipes. The staff has always been extremely friendly and helpful on location. They explained everything helped determine where the blockage was and made sure the pipes were flowing again. I assume their prices are reasonable, but unfortunately, it does cost more on weekends. My sewage pipes have no idea what day of the week it is. If you were reading this, it is probably too late, but remind your tenants or neighbors or whoever uses your toilets, not to flush wipes, no matter what the package says. read more

I recently had my regulator replaced by Western Rooter Company, and I had a very positive experience working with their team. Sam and Kevin were the technicians who handled the job, and they demonstrated a high level of professionalism and integrity throughout the process. Rather than simply completing a quick repair, they took the time to explain the underlying issues and provided thoughtful recommendations to ensure the problem was fully resolved. It was important to me to have the job done correctly the first time, and they approached the work with that same mindset. They also identified that previous work had been improperly done, which could have put my property at risk, and they corrected it by installing the system properly. The quality of the work was excellent, and they used high-grade materials to ensure long-term durability. While their pricing is not the lowest, the value, honesty, and workmanship you receive make it well worth the investment. I truly appreciate the effort Sam and Kevin put into this job and would confidently recommend their services to others. read more

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We called them for kitchen sink valve problems this time. They were able to come out the next day and fix our problems and even installed an extra valve to turn the water off just to the dishwasher. This could be very useful in the future. It did cost over $400 for 2 valves, which may be a little expensive, but it is worth the peace of mind. read more

I would highly recommend Western Rooter, especially working with Richie! He's honest, well informed, and doesn't make you feel like they're trying to up charge and sell you on getting unnecessary maintenance. Really thankful that I found them and will be using them moving forward for any future work. read more

I can see that Alberto takes pride in doing a good job. I really appreciate it! He came ahead of schedule and called before coming. He evaluated the situation and explained everything. He performed his job diligently and fixed the problem. What impressed me was that he took the time to explore all options to fix the issue. I will be calling this company next time I need plumbing service. Thank you Alberto F. You gave excellent customer service. read more

I just want to say that James Hamilton from Western Rooter rocks! About a week ago I had issues with my dual flush toilet. I initially called all city plumbing because of previous work done on a garbage disposal and good reviews it had on other stuff. Well, they came and without diagnosing the problem, they wanted to replace my toilet with a new one at about $1600. When I said no, he said the service to replace my parts would be roughly $649. That's a hard pass! I called Western Rooter and James arrived for the rescue. I told him the problem and once he confirmed, he replaced the parts that were damaged in less than 10 minutes. The charge was $145 as he estimated. When I told him about the previous quote from all city plumbing, he agreed that it was not only excessive but confirmed I did not need a new toilet. I will definitely be seeking out service from Western Rooter! They are not only honest but professional! read more

Hired Western Rooter twice over the past two years for pinhole leaks. Both times crew were on time and got the job done (leak detection and then pipe replacement). However, I didn't feel pricing was reasonable. The first time it was over $1000, the second was over $1700, $275 of it is for leak detection, so the rest is for replacing the pipe. read more

Josph (wrong spelling) first came and figured out what the problem was and quoted me X which was $2100. less than previous quote. A day later different young man came explained that Josph got tied up on a prior job and he would do the project. Next thing I know he's back in about an hour stating job completed. Good customer service as well as competent workmanship at honest pricing make them a go to plumber to us. read more

Highly recommend this plumbing business. Our shower drain clogged on a Sunday night. Couldn't get to it with my snake, so I made an online appt through the Western website. Received good text communications throughout, including confirming appt request, scheduling the appt, name of technician who would do the work, timing of appt for 9-11AM the following morning and then confirming they on the way. Even got a phone call from technician, Justin G, that he was in route. Upon arrival, he and his assistant, quickly unclogged the drain, reassembled everything and wiped down the bathroom floor. They were in an out of our house in 20 minutes. Cost was $125. Totally fair. No aggressive upselling or identifying questionable plumbing issues. They unclogged the drain and headed out to their next appt. read more

I've consistently relied on western router for the last two years. With a relatively old house and a large family, things are always bound to happen. The guys at Western router have always been here to help, provide an honest assessment, and options for tackling the problem. I am more than happy with Western and will surely have to call them back again for the next project. read more

Prompted schedule and great service for the annual back flow inspection. Price is reasonable. Highly recommend!

Really pleasant experience with these guys. They were able to resolve my issue and provided honest information about my situation. Thank you Justin and crew as well as Shella with the assistance scheduling it all! read more

I really like these guys. I have a commercial building and need to use plumbers on a semi regular basis. I worked with another company for many years after a change of ownership. I was no longer pleased and decided to switch. I found Western Rooter and found them to be top notch. These guys really know what they're doing. Highly recommend!! I also want to give a shout out to their administrative staff. They always go above and beyond. Thank you!! Mike @ RMD read more

Richie took care of everything, from finding out exactly what the problem was with our shower, to finding the correct part needed to replace an old one in the wall that shouldn't have ever been put in years ago , & returning the next day to install. Very happy with the results! read more

I have used Western Rooter for years and they have always delivered. Today, Rafael was prompt, even came early, gave me a great quote for a toilet installation, install the toilet and Hall the way the old toilet. Job was completed in less than 40 minutes. He even smelled great! Thanks, Rafael and thanks Western Rooter! read more

This is the second time we've used Western Rooter and they've always done a great job. Unfortunately we needed their services after hours both times, but thankfully they were available and were able to arrive in a short period of time to take care of the problem. For this last job, we worked with their plumber Jairo. He was a very nice and did a great job. read more

Always top-notched service from Western Rooter. Knowledgeable team and quick. I have used them on multiple occassion and will continue to as needed. Some things I can do and some I cant. Rather than buying a bunch of tools, better to have professionals do it. read more

They over charge for simple task of fixing a leaking faucet. Their technician says they start pricing at $230 plus extra cost for parts. I decided to fix the sink myself and have a male friend help, which saved me $230. It was easy, bought parts at home depot, replaced old parts with new ones and fixed the leak. The technician Robert was nice and had he quoted me a reasonable price I would have used him, however he didn't so I would not recommend Western Rooter. They are rip-off. Stay away. read more

Had another great experience with Western Rooter. I have been using them for several years and really appreciate their consistency, quality of work and friendly staff. This appointment was used to replace a toilet. I really appreciated: The technician notified me he was on the way; was very polite and professional; stated the estimate up front; was very prompt with the job; and cleaned up thoroughly afterwords. I am 100% satisfied with this experience. read more

Very quick service on a Sunday morning! The plumber did an excellent job abwas super nice and gave us an explanation of what happened.

Western Rooter came down and hydro-jetted our sewer line. They were efficient and professional. Highly recommended!

As an owner and frequent board member of my HOA, I've been doing business with Western Rooter for most of the 30+ years I've been here. It's like a very large family business, founded on honesty and good service. They do it all, well, cosiderately, and with integrity. read more

Fast work, clear explanations, and honest pricing. My husband n I felt completely at ease entrusting my project to them. Highly recommended! If any further problems arise, we will ask Western Rooter for help. read more

Came out for a free estimate. Ryan was personable, knowledgeable and efficient. Honest and upfront. Highly recommend.

Very reliable company with outstanding service for residents of Little Santa Anita Canyon (Sierra Madre). René has helped us out multiple times over the years, and he is the best- honest and professional. Good experiences with their office, too! I would recommend Western Rooter over other local companies. read more

Call for service request and put me on hold for not knowing the correct wording of the service I wanted.

My kitchen sink stopped draining. I had someone with a snake come to try to fix it and that failed. But when I called western rooter plumbing. They were quick, efficient, clean (we are dealing with pipes!), and took care of it so fast. I felt like for the value of cost it couldn't be better. I'm so happy and appreciative they fixed the problem during the holidays. Thank you!! read more

Shella was quick and reponsive getting appointment setup. Pablo was detailed explaining the issue and got my toilet repaired fast.

Fast response , faster repair and cleanup was impeccable. Definitely will seek them out for future repairs repairs and projects

Timely, friendly, quality service. They used the camera and allowed me to watch and see everything, before and after.

I reached out to Western Rooter through Yelp and was impressed by their efficient communication. Jose and Shella were extremely responsive with scheduling, and I appreciated that they do not charge for an initial inspection, which is a huge plus. Other plumbing companies charge for the initial inspection. Another standout is that they service apartments and condos, which can be surprisingly difficult to find in a plumbing company. Shoutout to Kevin, who helped diagnose and fix my leaky toilet. He called ahead with his ETA, arrived on time, and quickly assessed the issue. Best of all, he didn't try to upsell anything. While other plumbers told me I needed to replace the entire toilet, Kevin fixed the problem by replacing a gasket. They do honest work. The entire team was professional and easy to work with. I would absolutely use Western Rooter again and highly recommend them to anyone in need of reliable plumbing services. read more

Western Rooter worked with us several years ago to replace the line from the house to the sewer in the middle of the street. Not a small undertaking! We were happy with the communications, they explained each step before starting it, and had videos of damaged and clogged areas. They arrived on time each day and cleaned up each day. Recently, after the fire and relandscaping, we could not locate the (new)clean out they had created. They came right out and figured out where it was (more pictures!). Appreciate their professionalism and communication. read more

They were on time and got the work done fast. And they didn't try to up sale me on work.

Found the leak that had been bothering us for years. Great job and friendly service.

I have used Western Rooter for years now. They are always courteous and timely in arrival and performance. I am surrounded with neighbors who have bamboo along my garden walls so Western Rooter is a necessary service for me. I leave them access to my property every 6 months and they take of my sewage main line that I never have issues with bamboo roots invading my main line. Appointments are easily made to my convenience. Billing arrives via mail, easy peasy! read more

As a retired plumber, my expectations and standards of the Plumbing company and their technician might be a little bit higher than your normal customer. Both the company and technician were great. I would definitely recommend them.Anyone in need of plumbing repairs. read more

I called for outdoor drain cleaning, call center said only available on Wednesday, but their text message says Tuesday, a day earlier. The guy came, quoted $150 to start the work, an hour later, told me $225, final give up, left problem unsolved, but unhesitatingly collected payment. You can't even finished the job. What is wrong with people these days. I paid, because he said" I don't work for nothing ", well, I paid for nothing, that's for sure! read more

Dealing with plumbing repairs is normally stressful and inconvenient. My experience with Alberto at Western Router was far from that. My house is over 100 years old, so I need a plumber I can rely on, and in a timely manner. Alberto can always be counted on to arrive on time and to know how to fix whatever needs fixing. After replacing my garbage disposal he gave me helpful info about how to better maintain it. His work area is left spotless when he's done with the work. He has proven to be very knowledgeable, communicates well and I can tell that he loves his job. It's a pleasure having Alberto come solve my plumbing problems. I will certainly have him come back when I need my inevitable future repairs. read more