Ed, Eva, and "Llene" at Agape have been wonderful to have as my father recovers at home following…read morehis hospitalization stay. In Feb 2026, I came across Agape Home Care. In conducting significant research into home health care agencies in the Irvine/Tustin area, I soon noticed Agape had multiple positive reviews. After giving Agape a call, Eva quickly responded back and she and Ed made themselves available to meet with me and my family. From the get go, they have been professional, responsive, and have worked with our schedule in order to provide quality care for my father. Furthermore, Llene has been such a blessing in our lives and has treated my father like her own father and we couldn't be more pleased. We are immensely grateful for this type of care and recommend you reach out to Agape Home Care should you need assistance for your loved one.

Eva, Ed, and the Agape team have been absolute life savers. My mom was in a car accident and found…read moreherself temporarily without the use of her hands due to her injuries. In our scramble to find a solution for her care while she regained her independence, I very luckily came across Agape. Within hours of my leaving a message, Eva and Eddie made themselves available to come meet us in person, and put together a care plan in which we had the utmost confidence. Every care giver from their team has been compassionate, reliable, and professional, and communication absolutely seamless when we've had questions or requested adjustments. My mom and I both couldn't be any more grateful, and would recommend Agape Home Care in a heartbeat to anyone in need of extra support.

This long review is necessary because of you take the time to read it you will be happy and choose…read moreFlagship Too bad I can only give it five stars.Flagship deserves 10+ star rating. I was sent to this place weighing 111 pounds my normal weight was 180. After spending over three months in the hospital I was released to FlagShip to get better and increase my weight and learn how to walk and swallow food and beverages again. Upon arrival by ambulance I was greeted by the receptionist he said welcome to flagship. I was very leery as I've been to two other nursing homes in orange county that were hell holes. My first contact with one of the staff was Christy the speech therapist who said she was there to help me swallow my food and check in and see what my capabilities were for eating and drinking.. Little did I realize that she would become an advocate for me with all the departments in the outside world. This was a day before they declared the CV 19 wow pandemic. Thank you very much for being my advocate and getting my weight from 111 pounds to 135 in one month. You also were my inspiration to put forth 100% effort in physical therapy to get me to walk with a walker to get out of bed also are responsible for making sure my medicines and all other requests were done to my satisfaction. Thank you to Frank in the food service department for giving me a menu of all of the monthly meals breakfast lunch and dinner and showing me that I could select an alternative meal for lunch and dinner and if I did not like the alternative is I could get a hamburger or a quesadilla or a salad. You also told me and made sure that I got my two snacks a day in the afternoon and at night time you've got me hooked on graham crackers milk and a banana. Thank you to all the nurses, Nurses aids, and cleaning staff who made sure that I was comfortable clean and my medications were properly administered in a timely manner. There are too many names to mention at this time but all I can say is THANK YOU The physical rehabilitation department is outstanding all of the therapists were super impressed me and made sure that I did not over exert myself but made sure that I was on track and improving myself daily. Last but not least the administrative staff and all of the people and administration building and entertainment you are the best. I've never known of a facility where you could just go to an office of the administrator knock and enter and talk one on one. This is coming from a man who is in the healthcare industry and used to sell and service nursing homes and hospitals and I have been in to rehabilitation facilities in orange county that were hellholes.. Flag ship is truly the best. When I left this facility on Friday I never received so many miss you and goodbye and good luck wishes from So many people. I have surgery scheduled in June of this year and know that if I need a facility for rehabilitation I will return to flagship If my parents were still alive today and needed a healthcare facility I would take them to flag ship. If you have any questions or recommendations don't hesitate to contact me Stanley Martin 714-721-4790 or email me fantfanz@gmail.cm

My apologies if you booked a loved one into a stay here within the past two months. I could've…read morewarned you off of it but I was too busy trying to make sure I had everything I needed from them before I began burning bridges. Where to begin? First, Yelp is but one source from which to review a skilled nursing facility (SNIF). I once read a yelp review of a particular college which said, in essence, "surely you aren't going to select your college based on yelp reviews..." and the same theory applies here. If you're able, go visit as many places as you can bear to before making a decision on where to place a loved one. Also, check this excellent site before making a decision: * medicare.gov/nursinghomecompare/search.html. If you stop reading now and go to that web site this review was worth it. It's at that web site that you'll learn that Flagshi* (my pet name for them) is rated below average in their health inspection (2 stars out of 5) and much below average in staffing (1 star out of 5). If you think that "much below average" is a good way to staff a SNIF I invite you to press the call button in the middle of the night when you require care. If you pressed it in September you might still be awaiting a response. Medicare has somehow rated this facility 5 stars on "quality measures" which I boil down to "you bought the books for the class even though you failed to crack them and flunked all of the assignments". Unless you're going to buy me a few drinks I'll refrain from telling you my whole Flagshi* story but I'll boil it down to the essentials: * With few exceptions, staff here will not look at you, initiate a conversation with you, or offer to help in any way. Every single time I needed to speak to a nurse I went to the nurse's station where those who were there ignored me completely until I interrupted their computer time to ask if they could help with something my mother required. In almost every instance they passed my request onto someone else, frequently after a 15+ minute wait. * During the entirety of my visits I never once saw a doctor or saw a doctor interacting with my mother. Neither did my family ever speak to a doctor via phone. We did speak to a "Physician's Assistant" leading me to question just who she was assisting. From where my family and I sat she appeared to be running the show, ineffectively and beyond the bounds of her credentials. Where is the doctor? Who knows. * Pressing the "call button" and receiving no response is one thing. Me going to find someone and ask directly for assistance is another. On a weekend afternoon my mother needed to use the bathroom, something for which she required significant assistance. Not only was there no response to the call button but I could find nobody on staff to help. Not a soul. I finally asked a nurse who passed my request off to another nurse who came in after 10 minutes of my pleading only to look at my mother and say he couldn't help. * Staff here failed to accurately book followup appointments for my mom resulting in her being discharged having seen neither her Orthopedist or a Pain Management doctor at any time during her 6 week stay. Following her release we got her to her Orthopedist only to learn that the screws that were supposed to hold together her broken femur had fallen out. The extent of what my family was told during her stay was in week 5 when we were informed that an X-Ray showed that her break "isn't healing". * Obviously, with a broken, unset femur and various detached hardware inside her, Mom was doing horribly. Her pain level was life-altering. Instead of escalating that observation PTs went about their work with her, resulting in their determination that she was not progressing. No sh*t, Sherlock. You try standing and walking with a broken femur. Their observations, if voiced, should've gotten my mom seen by an Orthopedist stat. Do you need me to go on here? I could. Horribly messed up paperwork resulting in unprofessional discharge proceedings, case managers who are halfway out the door while you still have questions and concerns... the list goes on ad inifinitum. I've now seen how a functional, caring, adequately staffed SNIF runs and Flagshi* is the polar opposite of that. It is not hyperbole to say that my Mom's life was shortened by the lack of care she received from this place. I don't have a worst enemy but if I did? Even I wouldn't send them here.

Teresa is an extraordinary medical social worker in hospice care. She brings such deep compassion…read moreand dedication, offering invaluable support to both patients and their families during these delicate months. She ensures a true focus on both quality care and quality of life. Care Choices is fortunate to have her on their team!

I was grossly disappointed with Care Choices' Hospice service. To start with, their contract and…read moremarketing materials are materially misleading, and internally inconsistent, in terms of the care that they actually provided. Their representative rushed me through the sign-up process without any clear explanation of the services that they were going to provide. Specifically, their communication to the parties involved (Assisted Living, the attending physician, and me) was vague, ambiguous, inconsistent, and confusing at a time when job descriptions should be crystal clear. It is Care Choices' responsibility to coordinate care and especially to make sure that "their" patient is being properly attended to. Hospice services are not just to provide a hospital-style bed and a wheelchair. As a direct result of Care Choices' lack of clarity, the Hospice service was waiting for the attending physician to treat, the attending physician was waiting for Hospice to treat, and the family was waiting for the patient to receive necessary care on a prompt basis. As it was, the patient's care was overly delayed, which caused the patient medical distress and the family members completely unnecessary emotional distress.

We turned to Right at Home Care after my father had surgery and needed immediate support at home…read moreunexpectedly. It was our first time navigating this kind of service, and honestly, we didn't know what to expect. From the start, they moved quickly. They came out right away to assess the situation, made clear and thoughtful recommendations, and matched us with caregivers who were genuinely excellent. No scrambling, no gaps, they just handled it. Rebecca and Lauren managed everything on the care coordination side, and they were outstanding. Responsive, proactive, and easy to communicate with throughout the entire process. That kind of communication matters enormously when your family is stressed and trying to make good decisions fast. The caregivers themselves were professional, kind, and clearly knew what they were doing. My father was well looked after, and that peace of mind is hard to put a price on. If you're on the fence about whether a service like this is worth it, it is. We're grateful we found them when we needed it most.

Right at home is amazing. The care team was highly knowledgeable and very sweet. The administrator…read moreLaura knows a lot about caregiving and nursing, and she makes sure to visit the clients multiple times to train and assist their caregivers. Laura provides valuable solutions to improve the patients quality of life and health. She taught me so many things, and was a great resource to lean on professionally and personally. They will pair your relative or loved one with a perfect companion. Everyone at the agency is amazing, sweet, and goes above and beyond. My grandma really loved Tanya. Tanya was so nice to my grandma, was caring, helpful, and just generally so sweet. Grandma and Tanya got along so well!!!!I think my grandma loved Tanya more than me haha! Tanya did an amazing job at changing grandma, feeding her, keeping her calm, and just generally taking care of her. My grandma always looked forward to seeing Tanya! Tanya helped out with so much at the house so I could finally rest while taking care of my grandma. The care team gave me tips and tricks to take better care of my grandma. Tanya and the team always showed up early, and stayed a little late afterword to spend time with grandma chatting with her. Tanya was able to calm grandma down when she was anxious about or in pain. Her wound care was perfect! I would recommend right at home to everyone. They went above and beyond taking care of grandma, and by extension taking care of me!

We have outstanding service from BrightStar. We love Jennifer and Rachel who care for my disabled…read morehusband. Twyla B

I want to express my deepest appreciation for the exceptional care provided by Jasmine Gore. Her…read morekindness, patience, and dedication went far beyond expectations. Whether it was attending to daily needs, offering comfort during difficult moments, or simply being a calm and steady presence, she consistently shows compassion and respect in everything she has done for me. Thank you! Stephen Cullen

My mother was discharged here to recover from an acute RSV infection that nearly killed her. She…read morealso has COPD, kidney and heart failure, and an in operable moderate collapse of T6 due to osteoporosis. On top of all this, she gets delirium and was so combative at her last SNF (which was a horrible experience) she ended up back in the ER with a flail chest that also nearly killed her. Needless to say I was very concerned about another SNF experience. The thing about Rehab and SNF is it's a step down and you need to be patient and understand there is reduced staff from a hospital setting- something my mother isn't the best at. I anticipated a constant battle with both of them. I was wrong. Her care was exceptional. Her physical and medical needs were addressed in a timely fashion. Her rehab was equally impressive and her room was clean every time I visited. The nutritionists did a great job with her dietary needs. Within days I found myself worrying less and when it came time to discharge home I found myself considering paying for extra days. A SNF is a difficult environment to work in but the staff were always friendly and kept me well informed. They really deserve more praise than they get. I highly recommend Victoria.

They almost killed my mom from neglect. I had to call 911 and the doctor told me I saved her life…read more She was within hours of dying due to neglect. She had a high temp., infection, and was "severely dehydrated." They had no clue and never checked. Do not go here.

Really impressed with how clean Crystal Cove Care Center is! It's surprisingly odor-free compared…read moreto other SNFs I've visited. Huge shoutout to the housekeeping and maintenance teams--you can tell they work hard! The dining room activities are a nice touch too, and the residents seem to really enjoy it.

I DO NOT recommend Crystal Cove Care Center if your goal is to recover and get on with your life…read more My experience here went from bad to worse. I did not enter this facility with a bowel bladder problem, but found that the way they deal with it is, rather than to help you get up and get to the toilet. They slap a diaper on you and tell you to go to the bathroom on yourself. Then the poop crew comes in changes, everyone's diaper and slaps another one on you. I was horrified to say the least. The Managment and Social Services Dept not only lied about various issues that occurred but were unsupportive in every single way. Absolutely the worst ever! Gabby should find a different field to work in because it was evident from our first conversation that helping others was not on her agenda. She was demeaning, rude and put words in mouth that I never uttered in order to make me seem uncompliant. She was offensive in every way possible and created more barriers to my recovery than I can mention here. Next the 2 younger male nurses who handed out the meds had dismissive smart a** attitudes. One actually said to me after waiting over an hour for much needed pain meds after back surgery "This is for my crybaby" needless to say I was shocked. After they refused to tell me what pills I was taking when asked... I requested a printout of the medication's I was taking. He asked me why I was being so difficult and told me that he was going to make me wait an additional hour for the pain medication that was due at that time AND he never printed out the list! After reporting this to management, it became clear to me that they were going to do absolutely nothing about it. Several times I ended up having to call the facility from my outside cell phone to get someone to answer my call light because the minimum wait time was 20 minutes. Completely unacceptable in every way, shape and form. However, I would like to highly commend the staff of overworked CNA's there who were kind, compassionate and caring. Many thanks to those who helped me along the way. In addition the physical therapy staff was excellent and I wish I could remember the Russian gal's name who was so fantastic in every way. Kudos to you. Keep up the good work!! The final straw that broke the camels back was the fact that they lost my custom-made front crown tooth and refused to even let me file a report about it. I was furious and I'm still without a front tooth many weeks later. I asked everybody to stop what they were doing that was helping me at that particular moment and told them exactly where my tooth was located next to me and they just kept on going and rolled it up in my sheets and dirty diaper, shoved them together in a plastic bag and left the room saying they would find it later in the laundry . I was mortified. It was a Saturday and I couldn't even get anybody to walk in there and place a reward sign which I was offering because it was a $2000 crown that required 3 seperate visits to the dental office. Heartbreaking expensive and difficult to replace considering my current health condition and restrictions. I'm not sure how they got away with NOT allowing me to file a report about the incident, but they simply refused to give me the necessary paperwork to file a report. Shocking!! After that I AMAʻd out of that hell hole just to get away from mananagment and Gabby who was physically blocking my exit with both hands on her hips upon me trying to exit the building. It was a disgusting experience in which I left the facility worse often than when I entered. I am now happily situated at Pelican Ridge Post Acute just down the street and I am highly satisfied with the care I am receiving there.

This review is for Quincie Novella ! Everybody was wonderful…read moreand very easy to work with very professional and always answered all of my questions! If not for Quincie I don't know how I would've stayed calm through this whole situation! She took such great care and very professional and very sincere and sympathetic the whole time! She always returned any of our calls and all of our needs were always met ! She was always there and on time whenever she said she would be and she always brought a smile and something positive to say! I've always said the hardest thing about life is death Having Salice in my life was very comforting in this time of need! Apple and Cecilia were here most of the time taking care of our Esther! Wonderful young ladies! Thank you Quincie Thank you Salus Sending blessings your way always Tina and Dan Waage

We were recommended to Quincie Novella and Salus Homecare by Jewish Family Services of San Diego…read morewho have worked with Salus for over 17 years. When my mother reached the point that it was clear she required hospice, they were prompt, efficient, incredibly caring and thorough. The Salus Team allowed my mother to have her last few days at home and to pass peacefully with dignity. Can never thank them enough.