My mom - who is a senior citizen - went IN to the salon when she couldn't remember the name to Google the phone number - she just knew the salon was close to my house and I speak (or used to speak) highly of it.
She just needed a bang trim and so when she entered and no one greeted her, she sat and waited. She was never actually greeted and when finally acknowledged was rudely asked, "if you don't have an appointment, WHY are you sitting here???" and when she said what she wanted she was told the stylist had "8 minutes tomorrow around 4:45" so mom booked it.
When she arrived today around 4:40, the stylist seemed to have just started a new client and said, "well, I didn't think you were actually coming back and I had a walk in come in! I don't have time to do anything today." So, mom left - sad, disappointed and frustrated.
This behaviour by the stylist is RIDICULOUS and I'm glad I don't know which stylist this was as I have frequented this salon off and on for ELEVEN years. I typically recommend it but based on my mother being treated so poorly, I don't know if I'm going to go back! read more