Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

Recovering from chemotherapy, my strength balance, and overall physical condition was very weak…read more ATI physical therapy was recommended and I am so glad I took advantage ofthis service. Page was my therapist, and I became more and more comfortable with my balance and strength. By the end of my treatment program, I passed all of my goals. I was particularly pleased with the team concept here. All therapists had ongoing computers for every patient. If Page was busy with another client Dustin, Taylor, or Chelsea would continue with the routine designated on thecomputer computer. It was a very efficient way to run a therapy session. I would recommend this facility highly. Thank you to all.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

I have been coming to ATI off and on for almost a year. Everyone is very friendly and helpful. I…read morehave been getting care for Achilles tendonitis. The first time around I was trying to do the exercises, but was having too much difficulty. I had to go to a podiatrist and wear a boot for 8 weeks. This time around the exercises are much easier and it is looking like it will definitely be a success. The place is always busy, but the therapists always have time to give everyone one on one care. I would highly recommend them for any pt needs.

First I am a firm believer in physical therapy. Therapist can provide a road for you to return to…read morefull mobility but most the work will by done by you. I have had dis-located ankles, knee surgery, frozen shoulder and he last torn rotor cuff along with some bone shaving. The shoulder has been the hardest to return to health as it has been bad for more than 10 years. I started therapy with Courtney at this location on Bell Rd. with a sling and no movement for the shoulder at all. Now after just over 3 months I am pain free the first time in years. If your committed to recovery and will commit to the time I whole hardheartedly recommend Courtney Baxter at this location. I don't want to leave out Jose but Courtney has been the one working at returning my shoulder to health for the last few months. NO PAIN now and looking forward to a renewed golf game with a good shoulder. Thank you Courtney J Jeffrey

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

The Billing is the worst. Months after treatment I get a message that I owe more. This after they…read morehave the card on file and are supposed to bill after each treatment. Evidently that doesn't happen. I've unused them twice and each time it was a battle with Billing. Avoid the headache and go elsewhere!!

Came here for physical therapy treatment after experiencing severe mobility issues from a major…read moresurgery. This was my first visit and everybody was professional and friendly. I was treated by Physical Therapist Kayla Janowski and shown recovery type of exercises at the facility with instructions to repeat at home. Kayla was very accommodating with my physical limitations and restrictions. She is a great listener and allowed me to go at my own pace. I am scheduled to come back for more treatments. I would highly recommend ATI Physical Therapy.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

Thank you Daria and ATI PT. 12 weeks ago, I had to use a walker and was limping. My right knee was…read moreinjured after the fall. Since then, I have been able to go back to work and am ready to start working out at the gym again. ATI staff were kind and caring. They helped me learn to be patient with my body and accept that progress is not always linear. I have come through with a sense of renewed optimism.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

What I like about these people is that they're relatively on time when you come in for your…read moreappointment. I like the friendly people and how they're good at showing you how to do all the stretches and they also give you good handouts so that you can continue your physical therapy at home. What sucks is how they handle insurance. It really shouldn't have costed me more but I somehow had to pay an extra $179 for three sessions despite my insurance being able to cover this. Thus, you should double check with them to make sure they would process your insurance correctly.

I was nervous going to my first appointment as I've never been to PT before, but I was at ease…read morewithin 5 min of checking into the front. The gentleman as the front desk is very friendly and Amanda is a very lovely and knowledgeable therapist. After just two appointments, I can already feel knee feeling a bit better and look forward to continuing

These therapists are fantastic..professional, knowledgeable, kind.. Jamie, Grant, everyone. I was…read morethere 2 years ago for my lower back and legs and I continue many of those stretches. No pain now. This visit was my arm/shoulder, age related. My pain level was 2, now 9. I know I will always have this discomfort but so so much improvement. They give you exercises to continue at home. Use this office if you are signing up with ATI.

Extremely disappointed with ATI Physical Therapy and their billing practices…read more Before I even scheduled my first appointment, I specifically asked them to verify my insurance and tell me exactly what my cost would be per visit. I was told it would be approximately $60. I intentionally waited several days for them to verify my insurance information before moving forward because I wanted to know the cost upfront. At my first visit, I was charged $65. It was $5 more than quoted, but I didn't make an issue of it. Now, approximately 25 days later, ATI is trying to charge me an ADDITIONAL $95 for that same visit. That brings the total cost of ONE physical therapy visit to $160. When I called customer service, I was told the original $65 was supposedly only a "deposit." That was NEVER explained to me. Had I been told that $65 was simply a deposit and that I could later be billed another $95, I would have never agreed to the appointment. What makes this especially frustrating is that I specifically asked for the cost BEFORE scheduling and gave them time to verify everything with my insurance. Their customer service experience only made the situation worse. Patients deserve transparency about what they are agreeing to pay. Quoting someone around $60, collecting $65 at the appointment, and then nearly a month later billing another $95 is completely unacceptable to me. I would absolutely NOT recommend ATI Physical Therapy based on my experience. If you decide to use them, I strongly recommend getting your expected TOTAL cost in writing before receiving any services.

I didn't feel very comfortable there I was not happy. Every time they showed me something somebody…read moreelse showed me a different way really need more guidance and the way they show people how to do the therapy

Extremely unwelcoming and very weird staff. Standing in My personal space and after backing up to…read moreexpress my concern he advanced in a way that led me to believe that having the staff work in me would bring concern and anxiety. Had no answers and assumed that I needed insurance for an assessment. I get it, but it took a few to get the simple answer. $130 to find out what they can do. Just not the place for me.