The first time I went there, I had trouble finding it between GPS and lack of visibility. a very nice person in the office was trying to guide me to it. I was therefore a few minutes late. Quinn, the clinic manager, was peeved and said I had a lot of paperwork to fill out and that it was going to cause a late start. I did all the paperwork handed it in. The. I waited while she finished up with a patient in spite of her being pretty bitchy when I arrived about all this paperwork. So I filled out the paperwork, and it was not even looked at because she asked me the same things all over again.
I saw some very nice and very talented other physical therapists at this clinic location. Even though it was the same problem I was there for everybody had a different approach to what was supposed to be the same problem and I still really don't even know what the problem stems from. No one ever told me what they diagnosed it as and I don't know what they were told to treat me for by their clinic manager.
The big huge problem with this organization is that they sent claims to insurance first as the ATI clinic which is on my provider list and then, for some reason switched over to sending claims as Quinn the clinic manager who is not on my provider list. They have done it both ways for the same visits in some instances and I have talked to people at the claims billing office and they say they'll bill it again but they must keep billing it in the wrong way. So I got another bill today and there is no notation of any of the conversations or the fact it's supposed to be resubmitted and kind of on hold. It just still has the threats of sending it to collections after 120 days, etc.
First time I went in I paid my co-pay, and then they had my card on file. Every time I went in, they said, should we pay your co-pay from the card on file and I said yes. However, that was not done every time apparently and none of them ever said to me, well it's gonna be billed differently this time because it doesn't seem like the people at the front desk have much of a clue. I have specifically had them to specify that this co-pay was all I owed for my visits.
The bill also says that I should be the one to deal with my insurance. Had it been billed correctly on the claim, Yes, that would be the case but there's nothing I can do about them sending it in as the wrong providing entity, not as the Clinic, but as this separate entity of this physical therapist, Quinn, and if I'm suddenly being billed by Quinn and not my in network provider, I need to be told that. Oddly the dates I'm billed for Quinn I didn't even see her and on the date I did see her I'm not billed for her so I think that this stems from that location and how it is sent in to their billing office. I have spent way too much time on this and when I've called customer service, I don't know what country they are in and they have told me that they don't have access to all the information which puts them at a disadvantage. I think they tried, and I've been told twice that the claims would be resubmitted. no one has ever followed up with me and if they were resubmitted correctly and successfully, I would not have still received a large bill today. Happy new year. read more