I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

Fun to explore, fair prices, excellent finds. I go there first whenever I need/want something for…read moreoutdoors exploration, travel, or security.

I visited H&H with my son and daughter-in-law two days ago. Both my daughter-law and I noticed that…read moreevery time we looked up, no matter what aisle we were in, the older salesman was always standing nearby watching us, obviously profiling us. My son, being preoccupied with shopping because this is his type of store, did not see this but when we told hm about it after we left we had to talk him out of returning the over $200 in merchandise he had just purchased because we knew how much he wanted these things. Undoubtedly, despite its appeal, he said this was his last time in this store. In addition, everything seems over-priced.

I had this place saved in my Yelp list of places to visit and now I'm annoyed w myself for not…read morevisiting sooner. This is a combination Patagonia outlet and regular shop that also holds sample sales and local events like lectures and yoga classes. There is metered street parking available right by the entrance or you can try to find free street parking a block over and walk. This is apparently the largest Patagonia store on the East Coast and they even have their own Baltimore patch! They have sales on top of their outlet prices as well but just keep an eye on what they serial is actually on sale such as fleeces instead of the entire store being on additional sale. I came by for a yoga class on a Sunday morning (bring your own mat!). This was hosted by Andrea and attendance was about 15 people and was a very pleasant peaceful start to the morning! I wish I had known about the community yoga before as I would have been coming for ages.

Super friendly and good selection. Random sale items mixed with current season. Definitely worth a…read morevisit if in area.

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

I am pleased to give 5 stars to the entire team at casual adventures. I've been a loyal customer…read morefor about 5 year. it's always a great experience. Their selection of products is amazing as is their customer service and product support. I also like that they are a locally owned business. Eric, the owner, is super nice and Im always glad to chat with him. Thanks Casual Adventures

These guys are the best. I'm at the point in my life that I just don't need that much. Have lots…read moreof clothes and gear and just don't wear it out. But what I do need I start with the TH. From the owners to the manager to the regular staff they are unfailingly polite friendly and knowledgeable. Great store - just celebrated 20? Years last month.

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

Amazing store and staff. Always our first stop when heading out on a fishing trip. I am not a…read morehunter, but they are also well into hunting gear.

great store , knowledgeable staff, sometimes prices are alittle high but then again they are not a…read moresuper chain store. Great selection of new and used fire arms, archery, and tackle. you can get your hunting, fishing, and even your dog's license their

Molly's always has the ammo I need. Always nice to stop in the gun shop and explore the variety of…read morehunting guns.

Stopped at Molly's Mart, Kennedyville for a sip & bite. Nicest folk I've met in a long, long time…read more Both the front end lady and the gal making sandwiches greeted us warmly. Ordered a turkey on white with lettuce and tomatoe and it was ready pretty quick. The wrapped sandwich, handed to me with a genuine smile, was so heavy, I had to check to make sure it was my order. Best sandwich ever. VERY generous and flavorfull sliced turkey, tomatoe so fresh and sweet, lettuce and white bread way better than the usual. I'm from Baltimore. I will continue the search for a new home on the Eastern Shore and look forward to returning to Molly's to take a seat in the resturant.

Typical REI co op with a ton of open space to put products in. They have almost anything you're…read morelooking for when it comes to outdoor adventures. Well organized. Some great sales for end of the season. If it's your first time coming here recommend looking into the membership as it's for life and you get money back when you spend on full price items My friend works for this company, they have great quality items that last years and intact integrity

Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

I stopped by while in the area to look for cold weather cycling gear and shoes…read more The staff here were all attentive and friendly. Store was neat and organized. I was amazed by the items they had available and the sales and clearanced ones as well. Eventhough I did not leave with items I went in for, I left with knowing I can get a lot of other items in here. I was informed of their membership that unlocks valuable savings and deals that I could not pass over. In addition to the $30 life time membership, I received a $30 coupon off of my next purchase; which meant my membership is FREE! If you are looking for that item used or new come to REI and get the membership or purchase you are looking for. Do not pass this store up without checking it out.

I love REI. It's one of my favorite stores. This is the perfect place to find all your outdoor…read moreneeds. It's a massive store with lots of parking out front. You will find a multitude of camping, hiking, biking attire and goods. I'm a sucker for a good hiking shoe/boot and thankfully they have a wonderful assortment to choose from, whether it's Alta, Hoka's, or Merrell (my personal favorite). It's super easy to ask for help from one of the friendly staff. And be sure to join the membership program to get discounts and special deals at the co-op.

Historic hiking store that offers every amenity for the outdoors. As a former rock climber of the…read morehills of West Virginia, it is fun to see the accessories available for the serious camper, or the day tripper. How they get all the stuff crammed into this small space is marvelous, and typical prices for outdoor gear. Neat footware out on the balcony, and the tiny stream running through the basement make this a must see and enjoy store if you are visiting Harper's Ferry!

Came in off the C&O trail and simply asked "do you do minor bike repairs?" and the immediate, and…read moreserious, response was "no way in hell will we touch your bike." Wow, could not have been any ruder to a fellow biker in need of assistance.