I had this place saved in my Yelp list of places to visit and now I'm annoyed w myself for not visiting sooner. This is a combination Patagonia outlet and regular shop that also holds sample sales and local events like lectures and yoga classes. There is metered street parking available right by the entrance or you can try to find free street parking a block over and walk. This is apparently the largest Patagonia store on the East Coast and they even have their own Baltimore patch! They have sales on top of their outlet prices as well but just keep an eye on what they serial is actually on sale such as fleeces instead of the entire store being on additional sale. I came by for a yoga class on a Sunday morning (bring your own mat!). This was hosted by Andrea and attendance was about 15 people and was a very pleasant peaceful start to the morning! I wish I had known about the community yoga before as I would have been coming for ages. read more

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Super friendly and good selection. Random sale items mixed with current season. Definitely worth a visit if in area.

Great service! Tons of sample clothing too, for sale. And because it's an outlet, prices are reasonable! I got a 70L duffel with wheels for under $300! And it's in a great color! read more

Great selection and an excellent staff that is friendly and helpful. Glad you are in Baltimore!

It's so special Baltimore has a flagship Patagonia store. It's both new and outlet Patagonia - so they offer amazing sales on outlet items and carry new items. It's a massive store with a service center. I went in today and there was a 50% sale for president's day. True to their mission - this location will help alter and fix your items. read more

Patagonia Outlet Baltimore - Outside - Sports Wear Near Me - Baltimore, Maryland

A really nice and spacious store. I came here for their grand opening weekend which was fun to just check out and recently came back again to shop. They're super dog friendly and I took my little pup with me. She enjoys shopping as well :-). Everything is laid out nicely and all the staff I interacted with were friendly and helpful. Although they're quite expensive, some of their sales can be good. I am a fan of Patagonia since they are environmentally and sustainably sourced helping fight climate change. read more

Patagonia Outlet Baltimore - Sports Wear Near Me - Baltimore, Maryland

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Unfortunately, I have to agree with Christopher H. I've had mixed experiences with this store, but I too got an off-putting vibe when I visited in person. I've experienced disorganization, & contradictory policy info, which has affected my customer experience. I know the store is still relatively new, so hopefully better CS will happen. For now, it's not where my expectations lie for this brand. First phone order was great. They answered the phone, I ordered & paid, then I got my items the very next day. Second time, I got a runaround. I called to make 2nd order, was told they're short staffed & call back next day. Next day called back, was told they decided not to take orders on the weekend (Fri, Sat, Sun) & call Mon. To me this is unprofessional; I had called on a Thurs & had the name of the staff member who told me to call Fri for my phone order. If your staff tells a customer to do that, & they go through the hassle to do it, you come through b/c it's the LEAST you can do to act professional, but nope! I called back Mon & was told they will not take phone orders for the duration of that sale. SMH. I explained the game they had put me through & how I had done exactly what their staff directed (I named time, date, & employee spoken with for each call), but nope, no help. Contacted Patagonia corporate who contacted the store. Corporate told me to call back, even if I need to "keep trying" b/c Baltimore stopped answering phones; apparently, corporate explained, they could do a back-end order from Baltimore store if they were too busy, but corporate needed store approval. Very convoluted, & all the hassle / responsibility put on me. I waited a few days, made 4 more calls, & Baltimore finally answered to--I'm sorry to say--reluctantly take my order. That time, I was told they would only take gift card payment b/c they won't take c-card over the phone. (?) Luckily I had a gc, but of course I had about $3 balance after it was used, so it was presented like a huge favor from them to accept my Visa. No apology for the repeated misinformation, no accountability for their runaround. They come off disorganized & uncaring. Unfortunately it was not a pleasant experience from start to finish. Last week, I finally got to visit in person, & I hate to say I felt unwelcome like Christopher H.'s review. A male employee on the floor asked me if I needed help, but he also looked me up & down & had standoffish posturing, which I read as snobby. Ignoring it, I was friendly in response, asked for outlet area? (I was only interested in outlet stuff b/c I can pay full price online so why drive 2h for full price?) He quickly told me what was where & what was discounted, but I didn't catch all he said, & there were no signs explaining any of this, like it's a secret. I asked again but 2nd time was more confusing (certain stock outlet price but no clarity on what that was, certain stock this discount, other stuff this discount--could they just mark the actual price or put up a sign?). The exchange was not helpful nor welcoming. Soon after, a female employee approached me & asked if I was familiar with Patagonia? Yes, I've shopped Patagonia since 1997. I asked again for what was outlet stuff & finally got clarity on 3rd staff explanation. Then another employee with long dark hair & glasses kind of glared at me from across the store (see my photos), so again, more neg vibe I don't understand. Found something to buy. I was waiting for Patagonia to send me a refund gift card in the mail which didn't arrive in time for this trip. (I can't understand why Patagonia--of all environmentally conscious companies--doesn't do e-gift cards, but they don't.) I asked to hold item & get a send sale once gc arrived. Sadly this wastes even more emissions, but Ian understood & held my item. I called back to give gc info, no one answered (6pm on a Mon, they close at 7pm). I left a vm. I thought they'd definitely get back to me the next morning, but no. I called in the 1pm hour that next day, left another vm. Zero reply. Had to call several more times to finally reach someone late in the afternoon. Short staffed? I'm struggling to apply that to what I saw at this store. When I was there on a Fri night in Dec, just before 5pm, you see in my photos, the store was empty. Might have been 3 customers while I was there. As mentioned, there were 2 associates on floor, 1 at register, & another giving me looks. More employees than customers, & no one was putting out stock, creating a display, etc. So for all the hassle I had with not answering phones & zero return calls, I fail to understand how they are short staffed. I have known the Patagonia brand a long time, & professional decency has always been bred into their staff, & germane to every interaction. Baltimore fell far short of my many experiences with the brand, which are a HUGE factor in my continued business. read more

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Great space, beautifully renovated inside and turned into a really welcoming store. Great merchandise at reasonable prices. Staff very friendly. Super welcoming. Love shopping here. read more

I'm a big fan of Patagonia, so, when a store was announced within an hour's drive of me, I was stoked to check it out. It's really nice to finally see things in real life vice online, especially when the first thing I want to do when shopping for clothing is feel it. I'd read other reviews prior to heading down so I prepared myself for a potentially challenging experience. Please let me ease a few possible concerns raised by other reviews. The store is in Fells Point which, though maybe gentrified decades ago, has been well established for many years. The stores atmosphere is delightful. Where the store is very clean and organized there is a clear head nod to Baltimore's industrial past. Take a trip downtown to the City of Industry Museum and you'll get a great education on Baltimore's industrial history. There are ample changing rooms and I had no issues trying on coats by the rack or getting a changing room for other items. I felt no pressure and everyone was nice. The store is not cramped at all, matter of fact at the time of its opening it's the largest Patagonia retail location. I've now visited the store a few times and am already planning future trips. As you enter the store you are facing a set of tables where there is a wide variety of books. Behind that is a seating area and further back an area for children's clothing. To the left is the men's section and ladies on the right. The large and ample changing rooms are along the right wall. There is an outlet area in the far left corner. Prior to my Sunday visit I'd called the night before looking for a specific coat and it was tracked down. I mention this because the call was pleasant and the associate went above and beyond for me. Everyone I have met at the store has been warm, kind and helpful. They will introduce themselves and ask if you need any assistance. I admittedly felt a little goofy talking about how excited I was that the store was there but the first associate I spoke with geeked out with me :). I was made to feel at home. I had no idea that the store had an outlet section. If you're a bargain hunter and don't mind last year's model this place is a veritable gold mine of amazing deals. The day I came by there was an amazing sale. I was able to buy my entire family new coats and saved upwards of 70% on the purchase. I walked out of that first visit with 3 bags of coats, clothing and books for the entire family. As I was leaving I dropped a small item. I called the store to see if they had found it and they had and were holding it for me. I came back a few days later and picked it up. When I came back I was actually recognized and welcomed back. That is customer service. The only criticism I have is the store security. I appreciate the need for them, however, when I went there on a Sunday morning were 3 officers and one looked like they were kitted out for a light raid. Where I get the need for a security presence they stick out like a sore thumb, maybe if they dialed their kit back, drop the body armor or took a more "plain clothes" approach that would seem less threatening. Over all I'm excited that Patagonia has expanded their brick and mortar presence to Baltimore. So many times I'd see cool things happening in DC and I'm just too far from there to make it work. I look forward to the community outreach and events. read more

Very nice store. Staff very helpful I returned something the next day and that was very easy read more

This store wreaks gentrification. That said, I was about to decide which coat to buy when a rude strawberry blond woman came up and started harassing me- she said she was there to help me but basically tried to keep me from trying coats on. The area for trying stuff on in the mens section is non existent. I found the large store oddly cramped. read more

I went into Patagonia with an urgent need to find a warm down jacket that would get me through an impending trip to Iceland. All sort of spur of the moment. The staff were extremely knowledgeable, pleasant, patient, imaginative, and truly committed to solving my dilemma - even scouring the stored items for something suitable when nothing on the racks worked. In the end, I was able to get a wonderful parka that fit me (no small feat), suited my taste, was perfect for the situation, and fit my budget. One of the most pleasurable shopping experiences I've ever had! Thank you, Patagonia staff!! read more