HIGHLY RECOMMEND !!! Personal service is Far Beyond Any expectation !…read moreMOST IMPORTANT - Charm City has many options/brands of shoe than one may think (as I assumed). I bartend so am on my feet for 12 hours at times on concrete. LESSON : what works for others, doesn't work for all. DAWN - if not for her, I'd be buying insoles for $180 new sneaks THAT I bought somewhere else. ~ fast forward ~ Dawn called ahead for Julia to see me at their Timonium location. In less than a half hr, Julia had electronically gauged every aspect of each foot (which is more than you think), brought out 3 options ~ Immediately felt the diff (even in my back), she gauged my step in each shoe, I Loved all 3 and left with Asics WHICH wasn't even on my radar .. Dawn returned my New Hoka's, credited the cost to my New ASICS and I didn't even buy them there. Talk about Customer Service - like really does it get better than this ?? It does not ! Bottom Line : Thank You Dawn Thank You Julia ! Go see these women, they know their stuff !

I really like this store because it has everything. Gels, belts, vests, salt chews, and of course…read moreshoes. There are also ways to get deals if you purchase certain quantities and they have great sales! As for the service it is hit or miss unfortunately. Some people know how to help if you're looking for shoes, some get defensive since the website contains out of date information on technology/methodology to select shoes. I do think the service has gone down over the years as they've expanded unfortunately but if you're a regular you should be good to go vs a novice getting into running the store associates can be intimidating.

Came to this store for the first time last year! I heard about it from my boss as her husband is…read moreone of the owners and she knows I'm a very outdoorsy person! I went in the first time and wanted to buy a bag as I really enjoyed the Casual Adventure Outfitters logo! Also the staff is super friendly and very knowledgeable! I live in Arlington and not far from the business and I'll have to swing by again soon before hunting season starts as I hear by so many that the knife collection is impeccable!

I found too many things that I liked in this store! My goal today was to just come here to see…read morewhat they have. They have a lot of gear for scouts, as well as, any type of outdoor enthusiast. I was drawn to the Solomon XA forces boot and they had the woman's style on display. They also have several long sleeve shirts that I like too They have a lot of the Patagonia and Columbia style clothing on display which were nice. There is a very nice Columbia duffle roller bag that is quite large for only $430! I was helped by 2 of the employees which again is something that is hard to come by at any of the big box sporting goods stores. I liked what I saw and it was a decent experience for my first time here

Spelled name wrong on back of jersey despite me filling out a form with my last name on it. Where…read moreis the quality control?

Take my advise and only pay attention to this one star review and DO NOT take your apparel here to…read moreget embroidered. These people truly have no idea what they are doing. I took almost 30 shirts here on behalf of my company to have embroidered with our logo. I picked them up yesterday and almost every single shirt is RUINED because the embroidery job completed was absolutely terrible. Photo attached to see for yourself. I will be inquiring about a refund for the embroidery services and will also be inquiring about them paying for new shirts from Under Armour. I'm truly at a loss for words. Unacceptable to hand over shirts like this to a PAYING customer.

These guys and gals are really nice and very knowledgeable. I took off one star. They are 90%…read moreAdidas which is great for me but my son who is the player....wants NIKE. They have a limited Nike selection. Therefore I have to drive to Rockville when this store is five miles from my house. Eye roll. PLEASE patronize local merchants, people.

Really great store! Great selection of jerseys and cleats. Staff are very helpful and polite, as…read morewell.

I am echoing the previous reviews that expressed an unpleasant experience at a store with gorgeous,…read morealbeit expensive, clothes. The owner became unwelcoming when I declined interest for a $400 silk shirt. Mind you, I didn't try it on or unfold it. I have nothing against silk and perforated clothes but I do not spend lavishly on shirts. I would rather not browse their exceptional collection to avoid being spoken down to by the owner.

3.5 stars. You know…read morehow you see a dude leaving the Engineer's Club and wonder "where does one buy a burnt umber driving shoe with a royal crest atop it?" ...or perhaps: "I live in Pigtown and don't own a car, where can I buy clothes from the back of that man-lawyer magazine that I steal from my neighbor's mailbox?" The answer: here. The clothes here are top-shelf. There is a tailor on call. The employees are also really helpful. Also, I once spilled coffee on my tie, had a big meeting and this was the only place in Mt Vernon where I could run out and buy another one (60 bills!). So why three stars and a half? Because the size selection here is lacking (though this may be because it is a small shop). And because the prices are just so high. If I could afford to drop 1,200 on a blazer, maybe I could appreciate it more. Until then (read: never), I will continue looking in the window and thinking I'd rather go to Italy than buy a pair of shoes that'd pay my way there.

If I could give zero stars, that would be too many…read more I walked in here on 12/7. A gruff gentleman barely acknowledged me. I politely asked if I could have a job shirt embroidered with my name and title. A. Name Title It was a total of 16 characters. He asked what department logo I wanted on the other side of the chest. I told him none, as I know he does not have the template for my department. He rolled his eyes at me. He then proceeded to give me a torn piece of paper and a pen. No directions. I wrote down what I wanted embroidered. He then talked to me like I was a complete idiot for not putting contact info on the paper. This is how I discovered Elliott's does not use formal order forms and my transaction would be completed on scrap paper. Whatever, I was already there, I may as well just leave the shirt. He tells me 1wk. Fine. 9 days later he calls on a Sunday morning that he forgot what side I wanted the embroidery. Remember y'all, this is 16 characters. I return the call Monday and nobody knows anything about my shirt, but will leave a note. A week later, I try to go get my shirt. It's been 3 weeks. 16 characters. Nobody answers the door. Yesterday, I call during business hours. No answer. I leave a message, and nobody returns my call. Today, my husband went to get my shirt - it was coming home whether it was done or not, and we had to assume not since they've now had it for a month and nobody had called, right? Well, it's done. For how long, who knows. But it's terrible. Instead of being centered on the chest it's plopped down in some random spot, like they just threw it on the machine to get it done. I guess since it's 0° and my shirt will be zipped up most of the time, it'll be ok for my name to be embroidered on my neck. I can guarantee if it weren't for the contracts with the city & county this place would be out of business. I have no idea how they could manage to make money otherwise with the abhorrent customer service and careless work. Do yourself a favor and take your business elsewhere. These guys can't even handle 16 characters

From the owner: We offer direct-to-garment screen printing and embroidery services. Give us your own design or have…read moreour in-house artist design something special. We also have ready-to-wear apparel in the store, including approved firefighter apparel.

This is my go to store for presents! I love the selection and the layout of the store which allows…read moreme to find just the right item! The customer service has always been awesome. They have always had a diverse sales staff that are polite and very helpful. I am not sure why the other folks had issues. Please remember that staff takes cues from its customers, so if you are quiet they do the same. There are also times when customers are on their cell phones at the register. Sometimes -- we all need to take a deep breath.

Tommy Bahama Bethesda feedback:…read more We live in Alexandria, VA. I vowed never again to go back to the Tommy Bahama in Tyson's. Every time we go the staff is terrible. I even wrote customer service. They responded basically, sorry please come again. I found that extremely unacceptable. I really gave up on Tommy Bahama completely. Later I realized there is another location in Bethesda, MD. It is completely pathetic we have to drive over 20 miles to buy what we want, although we have the last 3 times strictly for customer service. We don't like to buy online as we prefer to try clothes on. All staff at the Bethesda location are pleasant. Jonah has helped us numerous times. And he is exceptional. These 5 star scores are strictly for the Bethesda location.

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

REALLY great customer service! If you are a soccer fan (especially of European teams) and in need…read moreof a jersey/kit, this is the place to go. Jessica spent 20+ minutes on the phone with me the day before I came in to pick up my FC Bayern München jersey, and she made things happen. They were out of children's jerseys, so she hooked it up for me and put a Men's size Small on hold. She also found the numbers and lettering that I wanted. She was very knowledgeable and perhaps more importantly, she was patient! When I came in to pick up my jersey, she did a phenomenal job of ironing- or whatever the machine they use is called- on the letters. The other employees were also helpful, though not as energetic as her, and the customized jersey turned out great. Downside: the new location of the Adidas store is allllll the way on the opposite side of where I usually park (on the new end by the movie theater)- I liked its old location much better- and they are not giving those jerseys away for free, that's for sure! Read: pricey. But being a sports fan is extremely expensive as we already know. In sum, I will be back for more of my FC Bayern München needs!

A nice, small Adidas store at the Tysons Corner mall. They have a decent collection, but I was kind…read moreof expecting more. I was trying to look for those half tights for running. Overall, I was able to successfully purchase the popular Adidas Evo XL running shoes and they look mesmerizing. One of the store associates, Elvis, was very helpful and informative about the shoes. I called the store before coming in to make sure they had the shoe in my size and Elvis went out of his way to make sure they were the color I wanted and he reserved them for me until I came into the store to buy them. He was a very nice guy.