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West Marine

3.5 (8 reviews)
Closed • 8:00 am - 6:00 pm
Updated 1 month ago

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7 years ago

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10 years ago

Always willing to help. These folks work hard. They've helped me many times so thank you.

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6 years ago

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11 years ago

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Eastern Mountain Sports

Eastern Mountain Sports

(7 reviews)

I am starting to really like this company. They have great products, great service, great…read moresalespeople, nice website, good sales, great return policy... we felt like we got great prices on quality stuff, and got expert help choosing the right products. Given all that good stuff, it seemed odd that they couldn't order the shoe sizes we wanted, that they didn't have on hand, and pick them up in the store... we had to go home, go online to their website, and order them from there to our house. We would have rather just come back to the store to pick them up, but apparently you can only do instore pickup on items that the store already has in stock.

I really, really used to like this store, spent thousands for hiking gear there over the last 10…read moreyears. However, I saw print, online and outside the store advertising for a 70% off sale, and went in. Not a single item was as advertised. Nothing at all for the advertised sale prices, a few, very few 30% off sale items, but nothing else. The manager had no reason why, seemed flustered by the question and quickly went outside to take the big sign by the road down. He said he had no idea there was nothing on sale. Great manager. Another employee suggested they had sent back all the other stuff that would have actually been on sale, which made no sense at all. As I said, used to love EMS, but have noticed a big decline in the customer service aspects of the company lately. I will not be going back at all. L.L. Bean will be getting my money from now on.

West Marine - outdoorgear - Updated October 2026

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