I had a terrible experience with a WEBB's technician at my home today. My wife was there to meet…read morehim while I was at work, and from the moment he arrived, she felt uneasy. He was unprofessional and rude, scrutinizing our home and questioning her about the AC issue in a condescending manner, despite the fact that I had already explained the situation over the phone.
When my wife asked him to wear shoe covers before stepping on the carpet, he reluctantly complied but made it clear he was annoyed. After inspecting the unit, he tried to charge us an additional $85, claiming it was for a new issue, even though we had already paid for a visit last week, which, by the way, was conducted by a polite experienced professional, which I expected would return, otherwise I would be home to meet a new person. My wife pointed out that the AC was still not working properly since before we called them the first time, meaning the original problem hadn't been resolved, but he insisted on payment without even trying to explain the issue. When she called me to discuss it, the technician rudely interrupted our conversation, insisting on the charge and refusing to call his supervisor to clarify. I had to tell him to leave my house and suggested to wait outside until I return home or talk to warranty co or his management, and he stormed out, sarcastically wishing us to "enjoy the heat and not working AC, inconsiderate privileged" and slamming the garage door. To top it off, when my wife said he shouldn't have done it, he threw another insult, calling me an a*hole as he left. I called their office and Katie was not helpful either.
This was a highly unprofessional and unsettling experience. I'm now concerned about the safety of my family, especially since this technician knows our address. I would not recommend WEBB's services to anyone.
They also reported to home warranty company, that the AC is ok, but the problem is in the wiring, 210 sent us electricians, so we had to pay to the electrical company the next day. Those two nice fellows checked everything, confirming the power was supplied, and even went a step further, checking inside the unit, where they found that the problem was within the AC, all sending us back to square one, and the second week without AC, at 90 degrees inside the house with three little kids.
We looked them up online, Webb's Heating and Air LLC has a lot of bad reviews all over internet in multiple sources, we are not the only victims of their unprofessionalism.
In my 50+ years of life with over 30 years of hard work in the military and retail management I've only seen that in individual soldiers or customers, but rarely in customer service business.
1st Sergeant, Retired
Store Manager, Current