This laundromat is awful. They switched recently to "card only" machines, meaning you either have to pay with a credit card or load cash onto one of their "FasCards." It was coin-operated up until October 2018, and at this point I'm done with them.
Recent visit: I wanted to load cash onto a FasCard, of course, but big surprise: there were no FasCards available on the day I was there, so I had to pay with a credit card. Swiping a credit card 10 times to get through two loads of laundry at 25 cent increments of dryer cycles was beyond scary. And, of course, they don't provide receipts for all that credit card swiping, so who knows what they'll charge me. I have no proof of what I bought, and they have my credit card number now. Could've been avoided if they just left out enough "FasCards" for everyone, but of course they couldn't be bothered and very likely just want everyone swiping away with those credit cards. NO THANKS.
And it doesn't end there. I've been to this laundromat several times because it's in a convenient location -- it's always busy. Yet, for a busy laundromat, they leave out only 3 or 4 carts. That's it. You have to fight others for carts. They also recently took some chairs away at this location, so there's very few to sit in now. You also get to listen to incredibly loud music the whole time, so bring earphones if you go to this laundromat. You can plan on being elbow-to-elbow with strangers when you're there. But if you want to spare yourself all this hassle, find a much lower stress coin-op laundromat that won't ask you to swipe your credit card 10 times just to get through a few loads of laundry. That's what I plan on doing. And if you think I'm just some knucklehead that gets off on leaving bad reviews for businesses, I'll also just point out that I created my Yelp account specifically to leave this review. That's how angry I am at this business. Its owners are incompetent and have no idea how to treat customers.
I will never set foot in West End Laundromat again. read more